Customer Reviews of Koons Sterling Ford
I highly recommend this dealership. They listen!
byon 03/28/2024
I appreciated the laid back sales approach and didn’t feel rushed or pushed in any way. They listened to what I wanted and found me the model and color I wanted. I was most impressed with the financial team, who was transparent and got me out the door with what I wanted.
Wow prices are wow!
byon 08/14/2020
Three purchases and three great experiences. Koons gives incredible upfront price that beats the A-plane price. I always go see Greg Williams who truly helps select the right choice. No pressure, just listens, asks questions then helps.No wonder I recommended him to a friend and family member. Both thanked me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrific service
byon 08/14/2020
Three automobiles I have had serviced over past four years. I was impressed the first time at Koons, and my experience keeps getting better. In fifty years of auto ownership I have never come across any place better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service
byon 03/27/2020
Sterling Ford has been awesome to deal with from purchasing to their outstanding service department. Their service managers are top notch and would recommend them for all your service needs
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Koons Sterling Ford treats you like family
byon 03/03/2020
I’ve always had bad experiences with dealership service departments in the past. But since I bought my fusion sport in 2017 I’ve had nothing but honest and caring service. Thank you Joey Stickman for making what should be a frustrating experience an enjoyable one.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The example for other dealerships
byon 02/18/2020
Joey was spectacular. John and Allen are always wonderful as well. The entire dealership is just the best. We love Koons Sterling Ford! This place should give the class on how all service departments are run! Class act from start to finish everytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Koons Sterling Service team is sterling
byon 02/07/2020
I brought my car in for what I thought was a replacement part. Service told me my old part was fine and reinstalled it for me in record time. Koons doesn’t want you to pay for what you don’t need! Joey Stickman really takes care of his service customers!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Return Customer
byon 01/15/2020
I have been loyal to Koons Sterling Ford since 1989, so I obviously am a fan! I have leased, purchased, and serviced vehicles from them over the years and never had a single complaint. Honestly! My previous service advisor left, so I now have Joey Stickman, who I was familiar with before. He's just wonderful! I have referred friends and family to this dealership with a clear conscience, so that's saying something. One friend advised me that this service dept was able to fix an issue that no one else seemed to know where to start. It's all good at Koons Sterling Ford!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My guys!
byon 01/03/2020
The guys at Koons Sterling Ford have been my go to guys for my last three cars! I totally trust their work and look forward to dealing with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great, easy purchase experience!
byon 12/19/2019
I purchased 2017 Lexus RX 350 in December 17 2019. I’m leaving in Georgia so I flu to Washington DC and I was picked and transported to to the dealer. Entire transaction took me around 3 hours. Samir was very helpful and honest. Great experience!!! Thank you!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quick service
byon 06/04/2019
Wow! 20 minutes from drop off to done! Couldn’t ask for better service. Will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Explorer 2005 Inspection
byon 05/14/2019
The customer service staff at Koons Sterling Ford were excellent. They were friendly, helpful, knowledgeable. The waiting area is comfortable and has coffee dispenser, internet connections and TV screen. The mechanics take good care of our family's vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Multi point review
byon 01/31/2019
Bought a used car 3 days ago, stopped working while I was driving to work, got towed to this wonderful location where I met laurel O’Connor, she is such a transparent honest human. Did not hide anything and helped me out in every way I didn’t even know I needed. My review is based on her, she made everything moment easygoing. Felt very taken care of and reminded me that there are good people in the car industry that just want to make sure you are good once you leave their establishment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Experience - Ford F150 XLT
byon 12/14/2018
Koons Ford Sterling lives up to their reputation. I shopped for a Ford F-150 XLT 4x4 from PA to MD to VA to WV and landed on Koons Sterling. I drove from Baltimore. Troy La Bad was an amazing guy who helped me get the deal. He went above and beyond to make me and my wife feel comfortable with our purchase. In fact, I wanted a tri-fold bed cover so Troy and his team pulled a tri-fold cover off of another truck and personally installed it while I was meeting with finance!! I've never had a dealership go so above and beyond. I am a proud first-time Ford owner thanks to the good folks at Koons Ford Sterling. Thank you Koons!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience with Will Lewis
byon 12/07/2018
We loved our experience with Koons Sterling Ford. We worked with Will Lewis and he was extremely helpful and knowledgeable about the vehicles. We found our dream vehicle and worked out an amazing deal!!! After making our choice, Will helped us to learn everything about the vehicle before leaving the lot. We definitely recommend Koons Sterling Ford for anyone looking for a great vehicle with great customer service and options!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying Mustang GT350
byon 10/31/2017
Will update to possibly 5 stars once service department addresses my concerns regarding my New 2017 Mustang GT350 on 10/31/2017. I was debating between staying local and buying from Apple Ford in MD or making the trip down to Sterling, VA. Unlike Apple Ford, Greg Williams with Koons Sterling Ford was willing to go over some basic numbers over e-mail. This motivated me to go ahead and make the trip. Sales: Upon arriving, Greg was very patient with me as I began to flip flop between vehicles. He even took the time to move the vehicles next to each other to assist me in my decision. I finally agreed upon the car and began the buying process. Overall, Greg was outstanding. No complaints whatsoever. I did not schedule an appointment, so another client of Greg's showed up in the latter portion of my buying process, but Greg meticulously juggled both of us around the process so that neither one of us were waiting on him. Finance: If you read my reviews, you'll notice I buy cars a little too much, so I'm used to the finance managers and what a fun process this can be. Unfortunately, this one did not seem to be like the others. Once I refused the aftermarket offers, he was very quick, but in a rude manner. Barely took any time explaining the documents I was signing, and if I asked a question, he was a bit snappy. Not the kind of service I would expect for someone who is wasting that much money. But, since everyone dreads this portion anyway, I won't let this impact my review. Finishing Up: Back to Greg, the reason this review will ultimately receive 5 stars if the service department fixes my issues (I'll address below). After finance, Greg took the time to sit in the car with me and explain all the different settings and connect my phone to the car. Thank you Greg! Service Department: Unfortunately, driving home, I noticed a wind noise of sorts coming from the driver's side dash if I go above 60mph. There is also a noticeable rattle if I'm driving at a slow rate of speed across the whole dash. Greg referred me to Allen in the service department. I'll be dropping the car off on 10/31/2017. Will update review after I get my car back. Overall, I am very pleased with this dealership thus far and will likely return in the near future to lease another car (as my daily). I'll obviously hope not to get the same finance manager and buy a car that does not rattle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Horrible service department
byon 07/06/2017
Took my car in for a warranty repair.bthe work done caused a different part of the engine to fail. Was left 200 miles from home with no working vehicle and when I called I was told to pretty much figure it out. Zero initiative to fix the problem even after a different dealership confirmed the cause was poor workmanship. No point in buying a car with a service plan and warranty when neither are honored once it is the dealers fault.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Amazing Sales Customer Service!
byon 05/27/2016
After searching for a few weeks and nearly buying a used truck, we met Alex Assefa at Koons Sterling Ford. Alex went above and beyond to listen to our needs, give us several options that worked for us! He kept us informed of the process every step of the way. Alex was the ONLY salesperson that we came across in our search that truly worked for us and showed sincere care. With 4 kids in tow, Alex made the process smooth and painless and made our buying experience a definite 5 star event. Thanks to Koons and Alex Assefa! We can't wait to refer all of our friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
General Review
byon 08/18/2015
This was our 1st experience at your Ford dealership. We have been buying Jeep/Cherokee from Koons for years. Our salesman Rickie Piland was excellent and the whole experience from start to finish was a pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership, Great Cars
byon 08/18/2015
We've purchased our last 4 vehicles at Koons Sterling. We keep coming back because of the great sales and service staff. The service staff is always helpful, going out of their way to make sure we understand exactly what is being done and why it is being done. I am totally satisfied with this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional courteous staff and a great deal
byon 08/18/2015
My sales rep Chad Ridges stood out with his courteous and professional attitude. It was an exceptional experience and a pleasure to do business with him. All sales people could take some tips from him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Positive experience
byon 08/18/2015
We purchased a 2015 Ford Mustang. Our experience with Koons Ford was excellent. We went looking for possible trading in a car on a new one. Jason Robles was very helpful and helped us through the whole process. Everyone stayed way after hours so we could leave with a new car. I would recommend them to my friends and family. Thank you for a positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments