Radley Acura

by MrsHong on 04/18/2024

Our experience with Radley Acura from start to finish was wonderful - the staff here are professional, courteous, genuine, and really appreciate you as a customer! A huge shout-out to Brian Welsh, Jesse in Finance, and Mr. Staggers for providing top-tier service and really making us feel so lucky to be part of the Radley Acura family! Thank you for being the best dealership ever!

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by EHagerson on 01/28/2024

I recently bought a 2024 Integra from Radley Acura and I could not be happier. Not only was the buying process hassle free, I really like my car. Brian Welsh was fantastic to work with and very helpful.

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by 1st Acura on 01/11/2024

Hi, We got our first Acura in the family! And what made this purchase possible was the exceptional team at Radley Acura! I would like to mention few names here from the team whom I am so thankful to meet that day. Our visit started with Christian welcoming us and answering gazillion questions we all had! He was very quick, kind, and knowledgeable! Then, we got to meet Jereis who was amazing and negotiated well and it made us feel valued as a customer! Then, we moved to one of the most difficult part of the process, which was finance, but Richie made it easy for us to understand and explained well! Thank you so much again to these amazing people we met at Acura who made it possible for us to trust Acura and make our first purchase. Keep up the exceptional work!

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by Hondaenthusiast on 10/03/2023

Out of state buyer here. Contacted Radley Acura to make a deal on a dream car, Type R i've wanted and to use a trade in I had. At first it felt welcoming but quickly turned into just shady / information being withheld when asking for how much total they ran my credit for. I had been on the phone with hassan in Finance negotiating my payoff, We decided on a different number and was told i would get a call back, never did. meanwhile david run my credit still even though we have not agreed on any payoff amount i was comfortable with. They used the lowest payoff amount for their benefit and at no point was i given ANY specific numbers for my vehicle and the Vehicle i wanted. I asked multiple times and met rude responses and no CLEAR answer. I have screenshots and records showing my interaction. This was a terrible experience and feel like I was not cared for at all. Be aware

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by T Man on 09/04/2023

Got a salesperson who talked to me in a really condescending manner. Felt like it was a employer-employee tone. The manager on the other hand just killed it for me. Carfax report had the car having minor to moderate damage history. I expressed my reservations about it based on my prior experience. The Manager then hits back at me that the car I wanted to trade-in was also not a good car. Left that place not happy at all.

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by Jessica J on 10/08/2021

I went back & forth via emails with Pedro Romero, we finally came to an agreement -the stipulation was to finance with them -we had already been pre qualified with Capital One. I explained that we were from Maryland, an hour and some minutes from the dealership, that I didn't want to waste mine or their time. They ran my credit app via online with their in house financing. A hour or so later I had to reach out and ask about the status -received an email stating we were approved. Great, right?! No, that is when the real fun started. They're great at playing games. After dealing with Pedro all morning, I received a call from Christian, he couldn't even spit out a coherent sentence with all the lies he kept trying to sell me on. Apparently they only ran my credit through 2 of their banks, one being Capital One (they already knew I was approved through Capital One). The Ally bank denied us, so they said, but couldn't answer why I received a congratulatory email with approved financing. I asked to speak to Pedro -was put on hold & then conveniently the call dropped on their end. I called back... I finally got Pedro -he seemed annoyed and was rushing me off the phone. He let me know that someone was in the dealership looking at the car we were interested in and that he would call me back if the deal didn't go through with the other buyer. But that they had to offer the first come customer the chance to buy the car. I could tell I was being strung along by the nonsense Christian was trying to sell me, and with Pedro's very clear patronizing tone with me. During the last 30 minutes of this, unbeknownst to them, I was speaking with them on my cell phone, in their parking lot. I walk in right after being told the car was being seriously looked at by another potential buyer - I walked up to the nearest desk, explain I wanted to view/test drive the 2016 Kia Sportage I had seen online. Within a minute I was walking towards the vehicle by Tony. The car reeked of cigarettes' smoke, the paneling and upholstery were yellow from the nicotine. I asked Tony if the previous owner was a smoker, he said not likely, that not many people smoke in their cars anymore, but he did noticed and agree it was probably a smoker that last owned it when I pointed out the very obvious staining from nicotine. We test drove it, the car just felt dirty but we were willing to overlook that, figured we get a detailed cleaning after purchase. We went in to see if we could work out a deal. The price I received earlier that day from Pedro was $15,930 (they agreed to take off the dealer processing fees of $795 -note to unaware buyers, processing fees are not legally required, like taxes are). Tony comes back with a quote for $18,000 and some. I explained to him that I was already offered the deal of $15,930, and that was before I viewed the car -that surely they would either lower their asking price to compensate for the cleaning that would need to be done due to the smoke damage (not to mention the CarFax showed moderate damage to the left rear and side of car). Nope! Tony went back to the sales manager, came back after 20+ minutes to say that, that was their final offer. I'm sure once they realized that Capital One was offering a better APR/term length than their in house financing was, they realize they weren't going to be able to make a killing on this deal -they just figured they weren't going bother with me as a buyer anymore. I got up and walked out and they had no problem watching me leave, after driving an hour to get there and hours wasted on line. Never even got introduced to Pedro. Please don't give them your business. They are looking for buyers that are desperate, that will take any financing they can get, even if it means they end up paying twice what the car is worth. Disgusted with the whole ordeal. Oh & BTW, still waiting on that return call from Pedro with the outcome of that other "serious buyer". Buyers beware!

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by Ty Jan on 10/04/2019

******Warning new buyer!!!!!! , pls see the attachment of my lease paper and follow my YouTube video about Radley Acura dealer ship and Edmund , pls help each other tell all your friend and family , I will leave my case for " case study" as a big mistake to lease your car in this dealer pls use your word of mouth to stop dealing business with this dealer , they never treat you good after you lease the car , they are not trustworthy , even the manager can not help you , if you work hard and you want new car pls go somewhere else , I am very happy if you want to inbox me and I will send all my lease detail and paper why you have to stay away , my ILX was 798$ 7000 miles per year per month lease cos of my credit score , but I go somewhere else , other dealer gave me super better than this , after I sent the email to nego they give me 653$ for 12,000 miles , but still stab on my back , cos they run promo 99$ per month and 239$ for premium . I am so stupid to sign the lease but they won't help after all , pls pls pls stop purchase any car from them , right now I paid 2,000$ for YouTuber you do the video about my lease , you will get my money some thousand$ but u will lose of million$ after I post my YouTube video , stay tune it is a time for me to stab on your back , for future car customer , I recommend you check the promo page on the internet make sure you screenshot and nego the price pls don't be hurry and pls take your time , there are another dealer in VA or somewhere you can ask , pls make sure that the deal that you get it is worth it , don't be like me , I just sign it in 4 hrs feel like being force and my trade in just 2,200 lowest ever !!! I did attach my lease Paper if you guys have any question pls inbox and I will recommend you to go somewhere believe me you never get a good deal there , people there just try to kill your wallet suck your blood out never treat you as a Human

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by Doc29 on 07/13/2019

Had an appointment at Radley to see a used Acura. I received a call the morning of my appointment to confirm that I was coming. When I arrived (about 2 hours after the call), I was told that the car I came to see had been sold the previous day. Clearly, the dealer knew that the car wasn't available and didn't care about wasting my time. The manager seemed to think the situation was amusing. There are other Acura dealers in the area who have more of a customer service orientation.

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by Doc29 on 07/13/2019

Had an appointment at Radley to see a used Acura. I received a call the morning of my appointment to confirm that I was coming. When I arrived (about 2 hours after the call), I was told that the car I came to see had been sold the previous day. Clearly, the dealer knew that the car wasn't available and didn't care about wasting my time. The manager seemed to think the situation was amusing. There are other Acura dealers in the area who have more of a customer service orientation.

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by DeanJaimie on 08/12/2018

Visited this dealership earlier today to view a certified preowned acura. We were told that the vehicle had been sold and then offered a new 2018 RDX for about the same price, $27,999. After test driving, we chose to talk it over at home. After we decided to go forward with the purchase, we received a voicemail from the salesman who said he misquoted and could not honor the price. He then proceeded to try to talk us into a lease (which we have no desire for). I plan on contacting the better business bureau first thing Monday morning.

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by mrshong on 07/03/2018

I REALLY LOVE RADLEY ACURA!!! This dealership really goes above and beyond for both their new and returning customers and treats everyone who walks through the doors with the utmost respect, care, and honesty. You can tell that they really appreciate you!!! We worked with Brian W., who greeted us right away and asked us if we needed any assistance. He took the time to get to know us and really listened to what we were looking for. The whole process was so comfortable and so smooth! There was never a time we felt pressured or that we were be played around with - he was courteous, genuine, and just offered top-notch service! THANK YOU, Brian W., and THANK YOU, Mr. Aaron, for making our experience so wonderful! We will continue to recommend this dealership and continue to be lifelong customers!!! If you're in the market to buy or lease, Radley Acura is the place to go. We all know that Acura/Honda makes the BEST and the most RELIABLE cars - go to a dealership that really CARES for their customers!!!

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by Janice2011rdx on 11/20/2016

I liked, that even though my deal looked impossible. Radley put me in a car. They made me, and my three kids feel at home.

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by NTank2017 on 11/14/2016

Mr. Tony Nazir is an excellent sales person, I liked working with him. He understands customer requirements, he wants to work with you, it was a pleasant experience. He will offer you the best deal on Acura.

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by Princess_hat on 11/11/2016

The service was outstanding! it took me a long time to make up my mind about purchasing a new car. I left the dealership and went back a couple of times but Roland always took the time to answer my questions which is to me a sign of a true professional. The sales manager, Sam, was also very engaged in the process which made my experience a very positive one.

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by Young_K on 11/08/2016

They are very kind and tried to do their best to make customers happy. I thank Natalie, Roland, and Muhammed for their service to my family.

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by Kevinma on 11/08/2016

Sales associate was much more engaged in pre sales discussions compared to Sales Associates at other Acura dealers I was working with.

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by Ellerypayton on 11/07/2016

Mr Baltimore was very pleasant and helpful. He went out of his way to get the car I wanted. The finance manager was also great to work with.

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by KeirRN410 on 10/28/2016

Hazem was prompt, extremely professional and very knowledgeable about the products/service that Acura provides to their clients. Purchasing my first Acura from Jazem was quick no problem and everything was explain in detail. I will definently recommend Hazem to everyone who is interest in buy a new vehicle. I am excited and extremely happy!! The process was smooth!

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by Aadeshsh on 10/27/2016

Al Gavri is amazing sales person. He went above and beyond and made our buying experience at Radley Acura very unique and memorable. He helped in choosing the right model with in our price range without any compromise on features. I think I will do business with Radley Acura again because of the professionalism and amazing service provided by Mr. Gavri.

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by nnimerala on 10/18/2016

Salesperson (Natalie) was helpful in explaining the available makes, models, and options and finance department was willing to work with us on leasing terms to get to a price we wanted. All in all a great experience

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by Laceypj1 on 10/14/2016

Great car buying experience! Loved the staff, love my car! Tony did a great job of explaining all of my financing/leasing options and was able to put me in the business exact car I wanted to purchase.

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