Customer Reviews of Pohanka Chevrolet
Pohanka Chevy, Chantilly VA
byon 01/18/2024
I made a fair deal on a new 2023 Camaro SS. I went to this dealer and not my usual dealer in Sterling. i was pleasantly surprised to see that I got two Free oil changes and free state inspections for life. For this reason, I will will continue here for life. No appointments just bring it in and there are saturday and sunday hours. I love it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Used to be better service - but now ???
byon 08/25/2023
There was a long time to wait to get checked in. Seems like there were only two agents. One was spending a lot of time with the customer in front of me and the second one didn't show up until about 15 mins later. When the service was finished, I had to wait an additional 15-20 mins because the folks who performed the car wash, parked the car in the lot, even though the service rep knew I was waiting in the waiting room. After the 15 or so mins, the rep went searching for the car and had to bring it to me himself. When, I entered the car, there was a candy bar wrapper and a disgusting used tissue that the service folks had used and left them sitting in my back seat and front floor, respectively. Finally, even though I showed the agent a coupon worth $40 off the service I agreed to, it was not applied to the final bill. I spent 10 mins or so trying to get that corrected at checkout. Overall, the service is below par compared to when I bought the vehicle new from that dealership. Two out of the last three service experience have had issues. I will be looking at starting to have service elsewhere. Additionally, when we purchase a new vehicle, at the beginning of the year, Chevrolet (at least Pohanka) will not be on the top of the list.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Long-time customer
byon 05/24/2023
25+ year customer for purchase and service. Always satisfied and impressed with reps attention to detail. They have gone out of their way at times to assist. Keeps me informed of status. Very friendly. Will continue with Pohanka in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall, inspection and a questionable assessment
byon 03/26/2023
My wife took my 2011 Tahoe in for new tires, 4 wheel alignment and a recall service item. The “lower ball joint is bad but we can fix it for $1200 and get you on the way.” All 4 control arms were replaced less than 2 years ago. I asked for the vehicle back and it passed inspection at an independent and trusted repair shop. Make of that what you will but I’ve maintained my own vehicles for over 30 years and kinda know a duck when I see one. The did however do the alignment which is peculiar since the ball joints were “bad”. The service person was nice enough and failed it as I asked them to do and returned the vehicle. The lack of information and detail about the issue leads me to believe that my wife was assessed as unaware of anything and someone that would feel compelled to spend money to get the car back. This isn’t the first time and I’m sure it won’t be the last that a service department looks at a person as an opportunity and not a paying client.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent communication, excellent service
byon 04/07/2021
Kevin was keeping me up to speed while my car was being serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Warranty service was not great...
byon 07/08/2016
I brought my 2015 Tahoe in for warranty work. 2 of the 4 issues were corrected. I am shocked that the service department was 'unable to replicate' the other 2 issues because I was able to replicate them within 5 minutes of driving my car off of the lot. Unfortunately I was not able to take it back right away due to other commitments. Here are the 2 issues...which continue to this day. 1- steering wheel is making a popping noise when making sharp turns. It does not matter if the car is in 2WD, Auto or 4WD. I was told to keep it in 2WD and that should solve the problem. 2 - Display screen glitches multiple times during driving. No rhyme or reason. It is annoying and my whole family complains about it. This should NOT be happening on a high end SUV. I am disappointed that this problem is not being addressed. I was told by the dealer that the service dept was unable to replicate the problem and they drove it 23 miles. I find that next to impossible...I notice within the first few miles of a drive. I have a video now. Who should I send it to?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Warranty Service Repair
byon 01/06/2016
This is my 3rd trip in for a repair covered by my warranty. Glad you've been able to fix each repair and get me back on the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Service on 2016 Colorado
byon 12/31/2015
I called before coming in around noon. The receptionist said no appointment needed, and it wasn't too busy. I pulled up into the service take-in area behind two other vehicles and was soon greeted by a service expediter. My oil change, tire rotation and courtesy wash were finished about 15 minutes sooner than estimated. Everyone was courteous and professional. Well done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall experience
byon 12/26/2015
There was a recall on my new Chevy Colorado, so I took it to the service center at Pohanka. All of the staff that I dealt with were very friendly and professional. My one recommendation is that the service center waiting area have either a children's playroom, or a quiet room for adults.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Feedback
byon 12/21/2015
It was awesome. I drove up got my car inspected, car wash and vac, and was on my way. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Customer Service
byon 12/17/2015
This was my first time using your service center and I must say it was the best service center I have ever been too. Terry Doyle's customer service was exceptional and he represented your company well. I came in to have my last free oil change with my new vehicle and his reaction was shocking because he treated me like I was important as the guy that came in with a blown engine. If this was not enough your check out sale women was courteous and well organized and completed the package. Thank you for doing an outstanding job, especially in this time of the holidays, when most people are tired and cranky.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pohanka is #1 in My Book!
byon 12/09/2015
I am doing better than recommending you to a friend I personally have changed my preferred dealership to the Pohanka Chevrolet location. Just in this brief visit I have been treated with respect and honest customer service by every employee I came into contact with. I live 2 miles away from the Manassas Chevrolet location and will bypass it from now on and continue onto the Pohanka Chevrolet location due to the quality of service I have received. I love Pohanka!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service!
byon 12/08/2015
I want to thank everyone for the most awesome experience of buying a vehicle I have ever been through. I will be telling all my friends about Pohanka and will be a customer for life! Thanks again to all that helped me buy my new truck!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pohanka Chevrolet Chantilly, VA
byon 12/06/2015
Pohanka provided timely review and response, maintained good communication on issue and progress. They provided good accommodations and loaner transportation
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pohanka Service
byon 12/03/2015
Although overall service for this appointment was handled well I was disappointed by conflicting information I had received about and issue I am having. I have a 2014 Tahoe and have problems with Bluetooth for my cell disconnecting frequently after initiating a call shortly into a trip. I spoke with someone on the Pohanka phone and a drive advisor and was told they could reboot or reinstall update the bluetooth software which may improve the performance. Once onsite I was told there is no such ability to do so and that is only something for Canadian vehicles. I have had the same phone with my previous tahoe with no problems and used it in GM rental cars with no problem so I do not like the miscommunications especially since I do have a problem. Although they did run the diagnostics for this issue and another question I had I was there 2 hours for what amounted to be just an oil change so I would have gone elsewhere. I want to make it clear my rep handling the call did his best but the initial info I received from the other 2 people caused confusion and wasted time for me
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great dealership from which to buy a Chevy
byon 12/03/2015
This dealership knows how to treat its customers. I got great service from the moment I got there till the moment I left. Glen the general manager does a great job. The guys in the service department took Great care of me. Everyone was very kind and accommodating to me while I was there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pohanka Service
byon 11/30/2015
State safety inspection, 3rd brake light out, fixed under warranty. No complaints here, you guys have never caused me any issues. Thank you for a problem free visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional service!
byon 11/27/2015
Service Advisor Mike Clairemont has surpassed my expectations each time Ive inquired with any questions or required service for my vehicle. He provides exceptional customer service and should certainly be commended above the normal standards for his top-notch service and attention to the customer and their needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friday night delight
byon 11/26/2015
It was late Friday night, I wasn't sure of what to expect. They went out of their way to try and solve my situation. Even my salesman recognized us and came over to chat (Aiman Wahba) Its been 4-5 months since we bought it. Very impressive, I will be going back very convenient with the extended weekend hours. Thanks Pohanka
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Front end service
byon 11/23/2015
Drive up, checked in, problem taken care of. No appointment. What else could u ask for from your dealership service department. Great job, excellent service, courteous staff!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Front end service
byon 11/23/2015
Drive up, checked in, problem taken care of. No appointment. What else could u ask for from your dealership service department. Great job, excellent service, courteous staff!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
At Pohanka Chevrolet, we pride ourselves on delivering an amazing customer experience and providing customers with quality vehicles from the brand that built America...Chevrolet. Hard working Americans built a strong foundation for our country, Frank Pohanka built a company that, to this day, instills pride in anyone who walks through our doors.
We're open 7 days a week and offer free VA state inspection for every vehicle purchased here. We also offer a variety of finance options and easy credit terms. Ask about our GM Military Discount!
Our Service department is open 7 days a week, with extended service hours, and our comfortable customer lounge offers free WI-FI, HDTV's and gourmet coffee.