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Customer Reviews of Ourisman Chantilly Toyota

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The following reviews are more than two years old. They are not included in the overall rating.
66 service reviews
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  • oil change

    5 out of 5 starsby oilchange on 04/04/2019
    updated 04/11/2019

    It 's good except the technician does not check brake

  • Maintenance

    5 out of 5 starsby Steve on 04/01/2019
    updated 04/08/2019

    Replaced battery, replaced brake fluid, and performed scheduled service.

  • Good Service

    4 out of 5 starsby AN on 03/26/2019
    updated 04/01/2019

    good service and completed work as told.

  • Service

    5 out of 5 starsby 1234 on 03/30/2019

    Very good service. I was helped by Sean.Good follow up calls and explanations

  • toyotas4ever

    5 out of 5 starsby RooHill on 03/24/2019

    I have had 4 Toyotas in 35 years and they are fantastic cars. Ourisman has taken care of them and us with great caring for many of those years.

  • Not sure what this is

    5 out of 5 starsby aaa on 03/19/2019

    Service tech was excellent, told me the approximate my car would be ready. He was right on the time and came and explained everything they did.

  • THANKS SERVICE DEPT!!

    5 out of 5 starsby EdE on 03/19/2019

    From beginning to end, my 10k service appt was fluid, professional and done with the utmost respect. Thanks everyone!
  • Excelllent Service

    5 out of 5 starsby Vishnu on 03/19/2019

    Excellent service and Bery knowledgeful
  • Awesome Servicing Consultant

    5 out of 5 starsby Kataria on 03/18/2019

    I had scheduled to service my car for 15,000 mile service. The Consultant informed me what will be done, also informed me about a recall. Since it was going to take some time to do he promptly arranged for a loaner. The car was ready before the estimated time. It was a great experience.
  • Side mirror replacement

    5 out of 5 starsby SideMirror on 03/16/2019

    Outstanding job getting my vehicle back to me after an unfortunate collision with a Turkey Vulture.
  • OCT Service Dept

    4 out of 5 starsby Carol_B on 03/15/2019

    Service was excellent. Very polite and quick. I've had to have service done twice in the last 6-7 months for various reasons, and they've taken very good care of me and my vehicle.
  • Great Experience with Nick

    5 out of 5 starsby Drew2380 on 03/12/2019

    Nick was amazing and helped me get everything done easily.
  • Great job

    5 out of 5 starsby LCS on 03/08/2019

    From driving in and someone calling me over to getting a free loaner to calls with updates. VERY pleased with service.
  • Service

    5 out of 5 starsby Lam on 03/08/2019

    Friendly, on time
  • car repair

    4 out of 5 starsby JSimmons on 03/05/2019

    Check-in and Work very timely
  • Service my Camery

    5 out of 5 starsby dildeep on 02/26/2019
    updated 03/05/2019

    Great service by Jose Romero. Good luck and thanks.
  • Transmission Analysis

    5 out of 5 starsby ServiceAnalysis on 03/04/2019

    Following an unexplained acceleration of the engine while braking to a stop, brought the car in for evaluation. The car was thoroughly inspected and no faults were found. Inspection was thorough and complete and the rep was very professional.
  • Car maintenance service

    5 out of 5 starsby Ng on 03/04/2019

    Good customer service
  • Toyota care service

    5 out of 5 starsby Cswan500 on 03/01/2019

    Great service, very personable. Finished work in a reasonable amount of time.
  • Great Service

    5 out of 5 starsby James on 02/26/2019

    As always, James Rudbeck handled our service call and follow-on repairs with utmost courtesy and efficiency. It is a pleasure working with James, Mike Hilliard and the rest of the Ourisman team of professionals.
  • Excellent

    5 out of 5 starsby Excellent on 02/26/2019

    The service was outstanding and the staff (Nick) was really great, professional and nice!
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