Ourisman Chantilly Toyota

Today 11:00 AM - 5:00 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Ourisman Chantilly Toyota

4.1
Overall Rating
(15)
Recommend: Yes (13) No (2)
Write a review: Sales | Service
sales Rating

Fantastic

bySabawoonon 08/07/2018

Great experience, first time bought a brand new car, great price, I trade my car for a fair price. Nice sales man, took his time to answer all our questions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
26 Reviews
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sales Rating

Fantastic

bySabawoonon 08/07/2018

Great experience, first time bought a brand new car, great price, I trade my car for a fair price. Nice sales man, took his time to answer all our questions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service experience

byPraveenon 08/07/2018

Since we moved to this location, I have been taking my Hybrid SUV here for service. So far the experience has been good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent

bySardaron 08/05/2018

Service Rep was knowledgeable, helpful and his customer service was exceptional. Specially thanks to Mr. James my service manager. Very nice person.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Safety inspection

byWjean2on 08/03/2018

Service was exception from the moment I entered the service area until I left. I arrived a bit early but the car was taken in and work was completed within an hour.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Job

byZoton 07/30/2018

Brian did a great job and had my vehicle out ahead of schedule. I recommend using this service anytime.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Experience

byEmilijaon 07/25/2018

My husband took our vehicle in for service and came out lifetime customers of Ourisman Toyota in Chantilly. The service technician was thorough and provided a veterans discount. We didn't even ask for a discount but when the technician witnessed my husbands veterans license plate, the technician went out of his way to thank him. I am pleased to see some people and organizations still value the sacrifice of our men and women who choose to serve.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Toyota service

byTinaon 07/25/2018

Service advisor cared about my car and I didn’t feel like I was pushed to purchase un needed repairs

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent

byGlennon 07/25/2018

Fast, efficient and professional are words that best describe my experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional service

byKellyTBon 07/20/2018

Patrick takes care of my service checkups at Ourisman Chantilly Toyota. He provides excellent service. He takes the time to explain clearly what needs to be done and give me an accurate assessment of when all will be completed. I definitely recommend Chantilly Toyota.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service at ourisman Toyota

byJoeon 07/18/2018

Great experience at the service dept at ourisman Chantilly Toyota. Great folks and the work on the car was done in a super manner and finished ahead of schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Survey

byChrison 07/17/2018

Stacey King was awesome! Definitely a keeper!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Competent and personable

byJenniferon 07/17/2018

Manny was competent and very personable. My service actually took shorter than tha the estimate.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unskilled

byshakemyheadon 01/03/2018

I went into the dealership pre-approved by Toyota Financial to show my seriousness. I had done my research and knew the car, options, and reported fair sales price I wanted though I let them make their sales pitches. Like another recent review, when Param got involved he tried a totally dishonest bait and switch by applying the cash back (to lower the sales price) vice the zero percent interest rate I said I wanted. When I pointed this out, he accused me of stating I had "outside" financing. Now I know some folks in sales will sometimes shade the specifics but such a blatant lack of integrity should never be rewarded. Since Toyota had preapproved my credit the managers must have been sent my contact information by Toyota as three different gents emailed me the day after my visit about my approved credit. I responded and detailed my unpleasant experience and I never heard back from any of them. I have no doubt Ourisman leadership knows they have unskilled liars working for them but I suspect they don't care as they are making money by being dishonest. I ended up buying the vehicle I wanted at another local dealer for a price about $700 less than anyone else gave me and they also threw in all weather mats to close the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Poor customer service from manager

byJosie2Uon 12/17/2017

I sent a text to get the special quote. I was contacted by the used car manager Ash. I scheduled an appointment to test drive the toyota venza. When I arrived to the dealership Ash the manager told me the vehicle was sold. I tole the manager (Ash) it took me 1 1/2 hour on the metro/bus. The manager repeatly said he cannot control when a car is sold. That may be true however he could have text me because he knew I scheduled appointment. I have his text messages. He gave no apology whats so ever. I would not purchase a car from Ourisman Chantilly Toyota even if I found a different car I like because of the manager Ash. I do not know why the venza is still advertised on the website. I feel I was tricked to come to the dealership so they could sell me a different vehicle. Haha I am too smart for that old used carman trick. [non-permissible content removed] Don't trust him.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Very bad experience

bybeautifulMindon 11/04/2017

Unfortunately, I had a very bad experience at Ourisman Chantilly Toyota. I have now bought a different brand vehicle and I’m pretty happy with my purchase. The reason I didn’t buy is because of the lies that the salesmen told me throughout my interaction with them. I was interested in a Sienna and I requested a quote for the vehicle I was interested in. To Ourisman Chantilly’s credit they gave me an internet quote which looked pretty good to me. So, we as a family went there and talked to Daniel, Marcello, and Ali. Fist off they told me that the quote that was given to me would be $2500 higher if I went with 0% APR which although I didn’t like I was prepared to still go forward with my purchase. My wife wanted the vehicle in Salsa Red with Ash interior. We had test driven a Sienna in Mica Gray with Ash interior which we liked but my wife wanted the exterior color to be Salsa Red. They told us that they don’t have the care in that exterior/interior color combination. While we were thinking about it they told us that there was a customer who wanted the car that we had test driven and that we needed to hurry up and make our mind. Then they told me that they have a vehicle in Leesburg with Salsa Red but with Bisque interior and I told them that I wanted Ash interior. Then Marcello came to me and said that they found the vehicle in Salsa Red with Ash interior and I will have to put a $500 deposit which I put down and they told me the car will be there tomorrow. Next evening, we again went to Ourisman Chantilly Toyota as a family ready to bring the car home. Earlier in the day Marcello called me and let me know that the car had arrived. In the evening when we got to the dealership Marcello greeted me outside and then he took us to the garage where the car was. The car was in Salsa Read; but the interior was Bisque which I didn’t want. I told them that I wanted the car in Ash so first Marcello said that the car did not come in Ash interior. When I showed him on Toyota website that the car does come in Ash interior he said that her never said that it didn’t come in Ash interior. Then Marcello brought the car that we had test driven and for which they had claimed to have a customer interested in to prove to us that Ash and Bisque are not that much different. Then Ali came in and lied to me that Ash and Bisque are actually the same color and Bisque is actually darker than Ash. They wanted me to buy the car but I wanted them to give me something for accepting the car with Bisque interior which they flatly refused so I told them that I can’t buy the car. They brought us outside and had us wait. Then Ali came and told me that his manager will come and talk to me and return my deposit. Mr. Param came after a while and told us that he could not return our deposit that night and we will have to come back in the morning. I was very upset at that and asked that I was given a receipt that my deposit will be returned the next day. At that Mr. Param took my number and promised to send me a picture of the receipt but he never did. I never went back to the dealership but my deposit was credited back to my card a couple of days later. By then I had bought the different brand car from a different dealership. Ourisman Chantilly Toyota lost my business because of their dishonesty. I advise you sir that honesty is always the best policy. Why? Because everyone wants honesty. When you are honest you attract people and their business. You may make a little less per deal because of your honesty but that’ll be more than made up by the higher number of sales that you’ll make. I’ll guarantee you that if you are truly honest, even if it seems to hurt, you will make far more money than by being dishonest.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

disrespectful to customer

byyas1on 06/30/2015

I just wanted to tell anyone that is planning to go there to buy a car..my advice to you DON'T DON'T DON'T.. it will be the biggest mistake you do in your life... the sales people are very pushy and they will give you a very rude behavior once you say give me a minute to think, and also asking any question is a big NO , they want to sell the car that's all, I went today for an oil change and I told them about a noise I hear from day one and the customer service MANAGER DOUG started yelling telling me how hard his life with dealing with customers and just walked away after that creating a big scene, will never go there again and we will never ever recommend this place for anyone

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Horrible experience

bySR7777on 06/25/2013

We visited this dealership because we personally know someone who works there (not in sales) and were promised that we'd get a good price. We were referred to Gaurav G., the general sales manager, and were looking forward to a stress free transaction. We were greeted by him upon arrival, but he quickly handed us off to a salesman. The NEW vehicle we test drove had a sizeable scratch in the paint. Another sales manager said they could get the scratch 85-90% out. Not 100%? Despite our reservations, we continued the process. We still had to haggle over pricing, and their offer on our trade-in was insulting. After 2 rounds of the pricing game with our salesperson, Gaurav finally took the time to come over to us with another offer. The offer on the new vehicle was satisfactory, but the updated trade in offer was still well under KBB/NADA/Edmunds value and our CarMax appraisal. He absolutely would not budge on the offer, even though we had better offers from 2 other dealerships in the area. He wouldn't even match them. I will admit that I was angry and used an expletive a few times when balking at his offer on our trade in, but he literally scolded me for my use of language. He then stormed away from us. If this is how he treats his colleague's friends, I can't imagine how he treats average walk-ins. Our overall experience here was terrible. We took our business elsewhere and bought the same day from another dealer. We got the pricing we expected, much better customer service, and a vehicle without a scratch.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

excellent experience

byberniebjron 06/22/2011

I just purchased a 2011 Camry from Ourisman Toyota and it was a pleasurable and rewarding experience. Atif Aziz was extremely professional and friendly and the entire process was seamlessly smooth. I would recommend Ourisman to anyone looking to purchase a Toyota vehicle

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Promises Kept

bymonicalovaon 06/16/2011

The Sales Manager, Arlo Guthrie, made promises which service staff fulfilled. Appointment time honored, essentially brand new free loaner car ready to go, telephone communication from service department to keep me posted and excellent work delivered on time. Could not be happier. Second car from this dealership, but one continuous relationship. Very satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Consistent Excellence

bymonicalovaon 06/09/2011

Yesterday I purchased a 2011 4Runner from this dealership. This is the second automobile I have purchased from them over recent years. In my opinion, Repeat customers are the highest "rating" possible. My experience with their service staff with my previous RAV4 was fabulous. My salesman, Burx Norrod, was an active interface during that 2 1/2 year period. With this transaction, every level of staff was professional and helpful . . . sales manager, business manager, new car "delivery" tech. I never felt pressured in any way. I left feeling good about the automobile, the negotiations, the final price and very confident in an ongoing relationship with this dealership. I can not recommend them highly enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Experience

bymatitanson 06/12/2010

I just went to Ourisman Chantilly Toyota and it was quite a pleasant experience. My car salesman was Marcel and he immediately made a great impression on us. He started out by driving the cars that we were interested in to the front and allowed us to wait inside since it was so hot outside. We ended up test driving a 2010 Toyota Rav4. Loved it! Went inside worked on the numbers and Marcel and Bill, the sales manager, gave us an unbelievable deal. It was such a refreshing and rewarding experience given some of the other dealerships we dealt with on our search for a new car. I appreciated Marcel and Bill's upfront nature and honesty as it dealt with the pricing. Everyone including Sylvia and Eric also were just great. I felt like they were serious about their customers and I felt like I was truly valued. A lot of times these dealerships spend too much time playing games just to make a bottom line, and all the customer wants is just a good open honest opportunity to get a good deal on the car they want. Now I have a new SUV, a lifetime warranty (you have to get all your maintenance done at this dealership to retain that), 2 years free maintenance and much more at a great price. I can't speak for every dealer/employee at this dealership but Marcel, Sylvia, Eric, and Bill made this a wonderful experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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