Ourisman Chantilly Toyota

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
11:00 AM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Ourisman Chantilly Toyota

4.4
Overall Rating
(23)
Recommend: Yes (21) No (2)
Write a review: Sales | Service
sales Rating

Was short and precise experience

bySamon 10/02/2018

The customer services and the dealers are so good. About the car we get exactly what we want with a reasonable price .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
34 Reviews
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service Rating

Great Service

byBashiron 10/12/2018

I have been going to this place past few years for my car services. I am very satisfied with the customer service I receive and their well done work. I recommend them to all my friends and family

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Was short and precise experience

bySamon 10/02/2018

The customer services and the dealers are so good. About the car we get exactly what we want with a reasonable price .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Superb service

byKrishon 10/02/2018

Excellent service in quality, timing

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great customer service

byBrookson 09/15/2018

Best experience ever! Fabulous customer service by Stacey and customer service personnel in lobby.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great

byMKon 09/12/2018

Understand customer needs. Excellent

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2008 Tundra

byXYZon 09/06/2018

Great service! My 2008 Tundra is in excellent shape after 85,000 miles. Thanks for checking everything before I make a 1,000 mile round trip!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good service but !??

byHakijamal07on 09/03/2018

I wish I'll get great service like i got from KENNETH GILBERT,friendly more experience to make the customers happy,Active and he knew what he doing..not like other workers in the front no welcome,they don't care when i came this day to doing the first service,they look to me like i came to asking for charity..really the make me sad about they are service(they don't had any customers when i get in service office)but really i saw Mr KENNET come far away to help me like best friend he don't saw him long time..he don't care about his foot hurt.. I wish he'll be supervisor for this guys to teach them how must they make great service for make customers happy to come back..(this day i meet one friend he told me he got same with this guys. In front)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Exceptional Service

byGriffithon 08/31/2018

This was our first Ourisman experience and I must say that we were absolutely delighted with the professionalism and the friendliness of the staff! From Josh to Arlo to Teemore (sp?), we couldn't be more pleased. They made sure we felt welcomed and valued. Thank you for your exceptional service and a positive experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic

bySabawoonon 08/07/2018

Great experience, first time bought a brand new car, great price, I trade my car for a fair price. Nice sales man, took his time to answer all our questions.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service experience

byPraveenon 08/07/2018

Since we moved to this location, I have been taking my Hybrid SUV here for service. So far the experience has been good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent

bySardaron 08/05/2018

Service Rep was knowledgeable, helpful and his customer service was exceptional. Specially thanks to Mr. James my service manager. Very nice person.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Safety inspection

byWjean2on 08/03/2018

Service was exception from the moment I entered the service area until I left. I arrived a bit early but the car was taken in and work was completed within an hour.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Job

byZoton 07/30/2018

Brian did a great job and had my vehicle out ahead of schedule. I recommend using this service anytime.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Experience

byEmilijaon 07/25/2018

My husband took our vehicle in for service and came out lifetime customers of Ourisman Toyota in Chantilly. The service technician was thorough and provided a veterans discount. We didn't even ask for a discount but when the technician witnessed my husbands veterans license plate, the technician went out of his way to thank him. I am pleased to see some people and organizations still value the sacrifice of our men and women who choose to serve.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Toyota service

byTinaon 07/25/2018

Service advisor cared about my car and I didn’t feel like I was pushed to purchase un needed repairs

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent

byGlennon 07/25/2018

Fast, efficient and professional are words that best describe my experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional service

byKellyTBon 07/20/2018

Patrick takes care of my service checkups at Ourisman Chantilly Toyota. He provides excellent service. He takes the time to explain clearly what needs to be done and give me an accurate assessment of when all will be completed. I definitely recommend Chantilly Toyota.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service at ourisman Toyota

byJoeon 07/18/2018

Great experience at the service dept at ourisman Chantilly Toyota. Great folks and the work on the car was done in a super manner and finished ahead of schedule.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Survey

byChrison 07/17/2018

Stacey King was awesome! Definitely a keeper!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Competent and personable

byJenniferon 07/17/2018

Manny was competent and very personable. My service actually took shorter than tha the estimate.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Unskilled

byshakemyheadon 01/03/2018

I went into the dealership pre-approved by Toyota Financial to show my seriousness. I had done my research and knew the car, options, and reported fair sales price I wanted though I let them make their sales pitches. Like another recent review, when Param got involved he tried a totally dishonest bait and switch by applying the cash back (to lower the sales price) vice the zero percent interest rate I said I wanted. When I pointed this out, he accused me of stating I had "outside" financing. Now I know some folks in sales will sometimes shade the specifics but such a blatant lack of integrity should never be rewarded. Since Toyota had preapproved my credit the managers must have been sent my contact information by Toyota as three different gents emailed me the day after my visit about my approved credit. I responded and detailed my unpleasant experience and I never heard back from any of them. I have no doubt Ourisman leadership knows they have unskilled liars working for them but I suspect they don't care as they are making money by being dishonest. I ended up buying the vehicle I wanted at another local dealer for a price about $700 less than anyone else gave me and they also threw in all weather mats to close the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
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