Ourisman Ford Lincoln
Customer Reviews of Ourisman Ford Lincoln
Extremely Pleased Customer
byon 04/29/2024
My purchasing experience with Ourisman Lincoln Ford in Alexandria was AWESOME from the initial online contract through final purchase. The customer service I received from Mary and Arin was professional, courteous, and friendly. Both of them worked with me, allowing me to do my due diligence to ensure I was pleased with my purchase without any pressure. Many thanks to them as well as the other friendly and welcoming staff who made this purchase go smooth. I love my vehicle!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Decline in Service Level
byon 11/08/2019
I have noted a decline in the great service I have always received at Ourisman over the past two visits. Previously when my car was returned, it was freshly washed. Not so my last two visits. In fact, on my visit this week, it took 25 minutes after settling my bill for my car to be brought around. I went back to the cashier after about 15 minutes and let her know I was still waiting, so she went and asked again for it to be brought around front. I went back again nearly 10 minutes later to let her know I was still waiting. After that, the car was brought around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms
byon 11/04/2019
When I first entered the service department, they young man Mike was on the front and appeared a little frustrated. His original demeanor towards me was not pleasant, however when I brought it to his attention, he was apologetic
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good experience!
byon 11/01/2019
Very nice people, always making feel the customer important and all the staff members are with a great energy, great attitude, smiling and really taking care of the customers. They perform a very good job and the waiting time is fair. Is always nice to use the coupons they send you by mail for oil change or for other services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 10/27/2019
After purchasing cars from other dealerships, Ourisman is a breath of fresh air.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 10/23/2019
Very welcoming advisor at arrival. Noted issues to be checked in the car. All issues were taken care of and fixed promptly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good
byon 10/21/2019
You do good job working on on the cars fast results in and out that's good thing
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unscheduled visit
byon 10/16/2019
Minor problem with a low tire pressure warning.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rashid mirza
byon 10/15/2019
I like this dealership because they always take care of me they always provide me rental car to use .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/14/2019
Fast and nice service! They were awesome!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inventory Management Specialist
byon 10/09/2019
Michael Douglas always be professional and taking care my service. He only one that I take my suv to get services. Thank you for your services
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Job
byon 10/01/2019
I like the ease of it all. The shuttle ride was a Bonus. Everyone was friendly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/01/2019
Night and day experience compared to the other fords in the area. My vehicle was diagnosed and fixed very quickly. I was constantly updated by my service advisor with what was going on with the vehicle. I was provided an estimate of how much it would cost to fix to double check and ensure that it was ok with me. Provided with a complementary car wash to top off the visit. Thank you Ourisman! If you need service, skip the other fords in the area and come to this one!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dukie
byon 09/30/2019
I've gotten EXCELLENT Service each time I've had my vehicle serviced and the waiting time is the best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
owner
byon 09/28/2019
Very helpful service agent and the gal handling the paper work was quick and pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Preventative Maintenance (oil and filter change, and fluids checked).
byon 09/23/2019
It was terrific. Everyone was nice. I got in and out in a reasonable amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast routine maintenance
byon 09/20/2019
My scheduled routine maintenance was an easy peasy experience. I arrived at 8 AM, worked on a project while waiting in the lobby and was out before 10 AM. Surprisingly, I had just begun to concentrate on my project when I had to pack up and go home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 09/19/2019
Fast. friendly service; well appointed waiting room
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
State Inspection
byon 09/19/2019
I was extremely pleased. I was able to sit in the lounge and watch TV and drink coffee while they performed the inspection
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 09/19/2019
The staff at Ourisman Ford is always very pleasant, helpful and accommodating. Huey, especially, goes out of his way to see that the customers are cared for very well. We have recommended Ourisman Ford to several friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ourisman Service Center was Terrific
byon 09/18/2019
I brought my Explorer in to Ourisman Ford Service Center for the first time since my purchase. Everyone was gracious and efficient. My car was finished earlier than expected. The waiting room was comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine Maintenance
byon 09/16/2019
great experience. Car was serviced as expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
