Ourisman Ford Lincoln

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Ourisman Ford Lincoln

4.8
Overall Rating
(105)
Recommend: Yes (105) No (0)
Write a review: Sales | Service
sales Rating

Great service, helpful staff

byKevDev7on 06/28/2017

My wife and I purchased a 2017 Ford Fusion Hybrid Titanium. The service was outstanding and better than any other car buying experience I've ever had. The staff was there to inform, assist, and enable; at no point did I feel pressure to do anything. We felt that we were the only concern of the staff that was assisting us and Ourisman definitely earned our repeat business next time we're in the market for another car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
295 Reviews
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service Rating

Ourisman Ford is great for both big and small service!

byJenniferon 11/14/2018

I needed a quick oil change and as usual, Joon Ko was friendly and professional, a pleasure to work with. I was done in less than the estimated time, so I barely got to enjoy the clean, quiet and beautiful customer waiting area, much less finish my complimentary Starbucks coffee! I was impressed by the new oil change notification sticker machine, which Joon pointed out would mean no more faded handwritten stickers so you would be sure to return for service on time. Nice!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

9Nov18

byFreddieon 11/13/2018

Joon is the best service representative I know.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

EXCELLENT SERVICE!!!!!

bywvboy1146on 11/09/2018

excellent service and ease to schedule an appointment.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good

bySamanthaon 11/06/2018

Service itself was fine, but you need another cashier. I waited almost 20 minutes just to pay because the customer before me took forever. Additionally, the service is fairly expensive compared to what I've paid elsewhere.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Keep my car looking pretty

byAbbyporkyon 11/05/2018

Good work guys

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ourisman Ford Lincoln Service is great.

bySatisfiedon 10/31/2018

Very courteous staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice guys that work with you!

byedzole145on 10/29/2018

Really nice guys. Lee, Turner, and Uris addressed all my concerns and worked with me to get to a price I'd be comfortable with. I never felt pressured into buying something I wasn't comfortable and they were very polite!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review

byMary1954on 10/29/2018

Although it was a 3 hour wait, Eddie, my service department rep kept me updated through out my stay. he was very courteous and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience for a little more money.

byFusion-Loveron 10/27/2018

Great experience. I have 1 concern. The price is higher for The Works than I would pay with my old fusion at Sheehy ford (Yours $50 vs Sheehy $35). The only difference is the car wash. If the free car wash is really $15, then I don’t need it. The staff was really friendly and accommodating. The service was fast.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Visit to ourisman ford

bybenji624on 10/26/2018

While I had to return a second time after a visit for a check engine light, I was treated fairly and they even rechecked what they had done to make sure it was not the problem. I greatly appreciate how the whole situation was handled by the staff. I will definitely return.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service!!!

byEddie Mon 10/24/2018

Great service department!!!!! Thanks for correcting the problem with my 2014 F-150 With same day service. I really appreciate the great service. Because I was at TED BRITT FORD OF CHANTILLY three day before in my truck was at that location for (2) days. Nothing was done but an oil change. And the other problems I request to check were annoy and I was ask to bring it back in 2 weeks. And I also had an appointment. I will travel cross town anytime for the GREAT SERVICE! receive from Ourisman Ford.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Fixed my wiring harness and breakpads

bywhateveron 10/20/2018

Good quick service that comes at a price. I really appreciate the shuttle to and from the metro.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byCyaktineon 10/18/2018

Always provide fast and amazing service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mustang work

byColin2005on 10/10/2018

Stephen Gilchrist was my advisor and went out of his way to help and show me the issues with my car. He even had me meet the mechanic that was working on my car so that he could go into more detail concerning my issue. This is probably the first time I've ever had an advisor that seemed like he actually cared about me. I plan on working with Stephen again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byServiceon 10/01/2018

Very courteous and professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Work done

byLandonCon 10/01/2018

Great service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byTom in Vaon 09/26/2018

On-Line Scheduling and Drop-Off were easy. Service was quick and thorough at a good price. Checkout was a breeze.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good Service

byMyNavigatoron 09/26/2018

I was pleased with my service and service time. June always gives my wife and I professional service and attention. Even the offering of coupons to help with cost of the work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service!

byLaura F.on 09/25/2018

Everything was great! Service was under an hour for a oil change, tire rotation, air in tires, and a car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Easy to schedule and kept me informed

byOhio girlon 09/25/2018

I brought my car in for safety recall services. The staff kept me informed of the work and timing and helped me get a rental car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great leadership

byK Whiteon 09/20/2018

Mrs. Janet! Is ALWAYS professional, courteous & very sensitive to my time / time restrictions that I have. She ensures her staff provides nothing less than excellent service. Thank You Janet/- Great Leadership — K White

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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