Ourisman Ford Lincoln

Today 12:00 PM - 5:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Ourisman Ford Lincoln

4.8
Overall Rating
(94)
Recommend: Yes (94) No (0)
Write a review: Sales | Service
sales Rating

Great service, helpful staff

byKevDev7on 06/28/2017

My wife and I purchased a 2017 Ford Fusion Hybrid Titanium. The service was outstanding and better than any other car buying experience I've ever had. The staff was there to inform, assist, and enable; at no point did I feel pressure to do anything. We felt that we were the only concern of the staff that was assisting us and Ourisman definitely earned our repeat business next time we're in the market for another car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
282 Reviews
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service Rating

Mustang work

byColin2005on 10/10/2018

Stephen Gilchrist was my advisor and went out of his way to help and show me the issues with my car. He even had me meet the mechanic that was working on my car so that he could go into more detail concerning my issue. This is probably the first time I've ever had an advisor that seemed like he actually cared about me. I plan on working with Stephen again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byServiceon 10/01/2018

Very courteous and professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Work done

byLandonCon 10/01/2018

Great service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byTom in Vaon 09/26/2018

On-Line Scheduling and Drop-Off were easy. Service was quick and thorough at a good price. Checkout was a breeze.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good Service

byMyNavigatoron 09/26/2018

I was pleased with my service and service time. June always gives my wife and I professional service and attention. Even the offering of coupons to help with cost of the work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service!

byLaura F.on 09/25/2018

Everything was great! Service was under an hour for a oil change, tire rotation, air in tires, and a car wash.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Easy to schedule and kept me informed

byOhio girlon 09/25/2018

I brought my car in for safety recall services. The staff kept me informed of the work and timing and helped me get a rental car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great leadership

byK Whiteon 09/20/2018

Mrs. Janet! Is ALWAYS professional, courteous & very sensitive to my time / time restrictions that I have. She ensures her staff provides nothing less than excellent service. Thank You Janet/- Great Leadership — K White

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Replacement of rear facing camera.

bymustanggton 09/18/2018

The service, as always, was excellent. The price of the part wasn't so good. :-( $425 for a rear facing camera is a bit steep.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

I don’t want to share a good thing!

byFaronfulleron 09/18/2018

Great service started when I entered the service bay. Mike got me processed and on my way quickly. He also kept me updated since the work would take more than a day. When I picked up my car, I paid, then exited to wait for my car. Several staff checked on me and then a guy took my paperwork to find out what was taking so long. He apologized and stated he did not feel comfortable leaving me waiting. Moments later my car arrived and I left. I was not aware of any delay, but the staff were looking for the holdup. Again, I know it’s good service, if you are still on their radar after you have paid your bill.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Third great service experience in a row!

bykamarshon 09/14/2018

Michael, who has done service only vehicle twice, was wonderful again. I appreciate the attention to detail he and Ourisman provides, and enjoy bringing my car here for service. This time, I also want to call and out thank you all for the vacuuming of my car, and the application of a discount/coupon automatically for the service. Great customer service brings me back every time!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byjdunrosson 09/14/2018

My service tech worked with me in a timely manner and courteous and knowledgeable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional Female

byCar purchaseon 09/11/2018

Cindy and Jeff we're great from the test drive to the finish line. Exceeded my expectations!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ourisman Maintenance - Oil Change

byKenThomon 09/11/2018

Dane Beunier was courteous and very helpful. I wasn't sure if the oil change was free of charge... so Dane did a little research and it was. Thanks Dane! Ken Thomas

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick with quality service

byLkjhgfgon 09/03/2018

In and out.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ourisman clearly values its customers!

byBobGNoVAon 08/31/2018

Anthony Romano provided stellar customer service both prior to and during the time of my service appointment. My service was handled promptly and professionally. The dealership has a comfortable lounge for its customers that includes free wifi and coffee/donuts. Ourisman makes its customers feel appreciated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Repair Work-Ourisman World Of Ford

byFocus L/Eon 08/27/2018

I checked my car in with several problems. Dane listed the items for the ticket order, and since it was late afternoon, I knew that a mechanic would not be able to look at my car until the next morning. The shuttle took me home, and I called Hertz to pick me up for a rental car for two days. The next day, Dane called me with an estimate on the repair work, and I agreed on the estimate. Around 4pm that same day,. Dane called me, and said that my car was ready to be picked up. Dane did apply the $100.00 coupon that I brought in with me to my bill. Thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

35K checkup

byDon Potteron 08/23/2018

Helpful and efficient service appreciated in busy times.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mr. Ford

byHoweveron 08/21/2018

The service was great , everything was complete on time .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

SIX STARS OUR OF FIVE

byTantallonon 08/20/2018

I am very happy with service provided by Ourisman. Service Writers are excellent. Anthony Romano and Joon Ko are the reason I bring my vehicle for service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding work

by???????on 08/16/2018

Service was outstanding and on time

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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