Passport INFINITI of Alexandria

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Passport INFINITI of Alexandria

4.6
Overall Rating
(9)
Recommend: Yes (8) No (1)
Write a review: Sales | Service
sales Rating

All E's

byMichelleon 08/14/2018

Efficient. Exemplary. Energetic. Educated. I found a car online Friday, received a call from Mike Williams who gave me details about the vehicle and we scheduled an appointment for Monday. Arrived Monday, the car was pulled upfront for me to look at and take for a test drive. Not only was Mike professional but each staff member I came in contact with gave the same level of service. Robert Townes went over the car in depth with me with each of the features and was patient with me as learned how to use them. Zamir Safi took the time to explain the terms of my financing as well as making the transaction seamless, no fast-talking, no hard sell of things I didn't want/need. Overall I am beyond pleased with my buying experience at Passport Infiniti and my new to me QX60.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
34 Reviews
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sales Rating

All E's

byMichelleon 08/14/2018

Efficient. Exemplary. Energetic. Educated. I found a car online Friday, received a call from Mike Williams who gave me details about the vehicle and we scheduled an appointment for Monday. Arrived Monday, the car was pulled upfront for me to look at and take for a test drive. Not only was Mike professional but each staff member I came in contact with gave the same level of service. Robert Townes went over the car in depth with me with each of the features and was patient with me as learned how to use them. Zamir Safi took the time to explain the terms of my financing as well as making the transaction seamless, no fast-talking, no hard sell of things I didn't want/need. Overall I am beyond pleased with my buying experience at Passport Infiniti and my new to me QX60.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

I thought it was a good experience, but 17 months later...

bySekouSon 08/03/2018

I leased a 2017 QX30 in May 2017, and I thought it was an amazing experience. Unfortunately, 17 months later I learned that my salesman was negligent and the General Manager is non responsive. In July 2018 my car was towed due to a 72 hour parking rule. Through this experience I further learned that my plates were removed from the car due to mismatch identification between the VIN and plates. The plates were still attached to the vechicle I traded in to get the new car. I was initially told that I was told by the salesman (who’s no longer employed) that there was some sought of problem with my plates. I’m not sure how they asked him since he isn’t employed there anymore. In any case what type of BEST PRACTICE is it to allow a customer to drive off the lot with plates that aren’t registered to the car. That should not have ever happened in any case. After, incurring additional registration fees and citations, I reached out to the dealership. I was advised to get new plates and bring in receipts for reimbursement. I also submitted receipts for the citations related to the non registration citations. It has been over 3 weeks and I am still waiting for a call back from the GM according to Neil. Customer service regarding this situation is horrible, and I caution anyone having to deal with this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very helpful and friendly group

byMatton 01/27/2018

I called Passport last second and stopped in to test drive a used vehicle. The process was simple and smooth with Jayda and Siyad, both of who were very friendly, reasonable, and understanding. They were willing to work with me and patiently answer any question I had. I would recommend them when looking for a new or used vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome Experience

byStephanieon 06/23/2017

I've been with the Infiniti family since 2010, but the experiences I had with leasing vehicles in 2016 and 2017 were the best. Both times I worked with Ms. Jayda Lin and I find her to be awesome. She is an asset to the dealership. If I could give more than 5 stars I would. Please keep her!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Glenda Olmeda is a Great Sales Person

byparmispedramon 01/18/2017

We went to Passport Infiniti of Alexandria in VA on December 31st 2016. Glenda was waiting for us to arrive at the dealership. From the time of arrival, she was so pleasant and helpful. She answered all of our questions and made the night so easy for us. Although our car was not ready that night, she made sure that we got the loaner car that we needed and she even put the license plate up on the loaner car by herself which amazed us:) We were told that our car was going to be ready on Monday, the 2nd of January. She called us when the car was ready and made sure to have everything ready to go for us so that we don't wait there for a long time. After the car was ready, she came out with us to the car and made sure that we know all the features of the car and answered all of our questions regarding anything we didn't know. Overall, this was the best experience we have ever had in buying a car. It was easy, pleasant ans VERY FAST:) We recommend her and that dealership:)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very easy and nice.

bywritingareviewon 01/01/2017

I really enjoyed working with Glenda and Brian. There was excellent customer service and it was very easy to purchase a car from them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Exellent Service

byMRS_G37on 12/30/2016

Every time I come here it is an awesome experience!!! I have had the pleasure of dealing with Garry Drummond each time and look forward to the next time for the excellent service. They show you that your time is equally important to them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

EXCELLENT SERVICE!

bylisamlingon 11/16/2016

Totally satisfied with our car purchase experience at Passport Infiniti from start to finish. Respectful, honest, caring, not pushy, looking out for the customer, and a great price to boot. Couldn't be happier. Oh, and we LOVE the car. This is our first Infiniti, perhaps of many...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellant Service

bycarlover2016on 08/09/2016

The service advisor was extremely informative and knowledgeable in recommending service and maintenance advice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

bysimseemaon 06/27/2016

i have been to this dealership several times and always had a nice experience but this late time is by far the best i have ever had. Joe was a nice person to talk to and was extremely helpful. i would highly recommend to get your service done in this location and see Joe Pallate.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Gary Drummond's outstanding service

byBillRodriguezon 06/20/2016

I've been taking my M37x to Passport Infiniti for a few years now and have received outstanding professional service every time. Working with Gary is always a pleasure and he truly has always been extremely helpful. A consummate professional. I'm extremely satisfied.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Straight Forward Staff

byHappyBuyersQ50on 06/08/2016

From the initial call to signing the papers the entire staff was polite and went over and above the call to ensure our experience was great.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Happy Client

byBoneRedon 06/06/2016

I was extremely pleased with the service I received at Passport Infiniti-Alexandria VA. It was my first time using the service department and my advisor, Joe Pallante was very helpful. I will be back when needed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

No hassle whatsoever

byCarmon123on 03/04/2016

The employees at passport are for lack of better words, great. I've enjoyed looking at a few vehicles from these guy. Sam Safi has always helped me out. Friendly guy, great salesman

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
service Rating

Excellent experience as usual

bycarfear1on 11/19/2015

Highly recommend Passport's service. My Q50 is basically problem-free so I had routine oil change/tire rotation service. My service advisor Jon, who is a true professional, made sure all fluids were checked and handled a recall item I wasn't even aware of. I hate dealing with cars and typically feel at a disadvantage because I know so little about them, but I am confident at Passport I'm receiving accurate information and getting only the service/repairs I need. And I appreciate being treated with respect. Top notch service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

bykja21on 05/17/2015

Passport Infiniti has an excellent service department. I've used other places like Jiffy Lube, but there is no comparison in the quality of service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

Consistently great service

byRichardMuthon 03/17/2015

I was down with a knee replacement & got it dropped for an electrical issue. It was taken care of, & they also performed my periodic service without being asked because I was within a few hundred miles of needing, saving me a trip. The car is rock solid, handles better than my prior Porsche, has phenomenal brakes, & hasn't used a drop of oil. The OEM tires aren't great, but they're good enough. All other systems are great, except I wish the computer could be programmed so my lights come on automatically with my wipers like my old Chrysler 309m did. But the Bluetooth phone, navigation, audio is very well integrated. But that is irrelevant to my service review. Top notch service, even if my advisor's goatee is being to look a little like Capt. Lou Albano, in a charming kind of way.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales/Leasing Consultant Mohamed Hussein

bysatisfied92on 03/12/2015

I have been going to Passport Infiniti of Alexandria for a number of years now and have had three cars serviced there; with only the last one purchased from this location. Generally, their customer service is great. Each time I have interacted with anyone in person or via phone, I have been treated with the greatest respect and with great concern for delivering the highest level of professional, yet appropriately personable, customer service. As to price, many can argue that dealerships in general charge a higher premium than other auto repair options, but I have no strong arguments one way or the other on this front. Thus far, my experiences have not caused me to have any significant concerns. And to the extent I have ever had any concerns about the price of a repair, they have exhibited a willingness to work with me to meet reasonable expectations. As to excelling in customer service, as mentioned -- my experience has been generally great with everyone. The service team has always done a great job and worked to make certain that I was satisfied. However, as to super star standout, I must mention sales/leasing professional, Mohamed Hussein. He exhibits a true commitment to delivering stellar customer service; in all regards. He assisted with my purchase and from the very first handshake a couple of years ago to seeing him again just yesterday 3/11/15), he continues to seize every opportunity to go above and beyond to earn his clients' trust and confidence that he values them and their business. I have frequently run into him, while at the dealership for routine service - and on each occasion, he takes the time to chat with me and make certain that everything is going well. Just yesterday I ran into him at the cashier's station (and by the way, Pamela the cashier is a real gem...she's great) and once again he was at the dealership on a day off; doing something to assist a customer; this time an internet customer from another state. I mentioned that someone had scuffed my bumper over the weekend. In typical Mohamed fashion, he sprung into action and volunteered to take a look at the damaged bumper. He quickly determined the paint color code and asked a colleague at the parts counter to pull a bottle of touch up paint for me to purchase. He requested my car key and asked me to meet him at the front side of the dealership, once I got the paint. By the time I met him at the front, he had relocated my vehicle and was in the process of cleaning the damaged area on the bumper. He then proceeded to carefully touch up the scuffed areas of the bumper and a few other nicks in the paint along the fender and front of the car; all while instructing me on his technique of how to properly apply the touch up paint later on. And it is worth restating; it was his day off! Great service is often hard to come by these days. Thus, it makes it even more amazing that someone on his day off comes to work to assist a potential internet customer and while there, takes the time to also offer such attentive service to another customer. This type of service really sets the bar high. It is this type of above and beyond effort that truly exceeds expectations and demonstrates Mohamed's genuine commitment to providing stellar service; even long after the sales transaction is completed. I highly recommend him to anyone considering a purchase at Passport Infiniti of Alexandria. He truly routinely earns this well-deserved recommendation. Thanks, Craig T.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

A Commitment to Excellence and Customer Satisfaction

bybrian_w1on 01/14/2015

I recently brought my Q50 in for a routine electronic recall. As always, the service staff was courteous, professional, and well-informed. They alerted me to two other service-related issues on which I had not received informational mailings and promptly committed to taking care of everything at the same time (so that I didn't have to come back). The check-in process was lightening fast, and I had my rental car within minutes. Best of all, after warning me that the recall work could take a few hours, they called me back about 90 minutes later to tell me that all work had been completed ahead of schedule. This is a fantastic dealership that continues to impress me with its professionalism and dedication to customer service. I would recommend it to anyone in the area for both sales and services. I have now bought three cars there and will continue to patronize them as long as they continue to provide such a high-quality experience all around. -- Brian W.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

bysiraaj33on 01/09/2015

Took my car in for service to have a battery drain issue looked at. Upon arriving i was greeted by Eddie from service (really nice guy) and he took my information and issue i was having. He immediately told me it would be a day or two to check my car and provided me with a loaner and sent me on my way. Car was diagnosed in about 4 days (not a problem had a nice Q50 to drive) totally fixed and tested over the next two days. Ken Bond my service consultant called me left a message and sent an email with an infiniti action plan to let me know all the issues with my car and the cost to fix them. Only thing that was not included were the labor prices. Overall good service and communication. Will go back again if there is a real need.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Manager tried a sleazy trick! DON'T USE THIS DEALER!!

bytcm7on 12/29/2014

DO NOT USE THIS DEALERSHIP!! I just had the most ridiculous experience there! I went there because they had a used vehicle that I was looking for. I had done my research and had online printouts from comparables. Before I went there, I knew the vehicle was overpriced but I wanted to take a look. I took a test drive and my salesman Fred was okay. I made an offer based on comparables and the sales guy wouldn't ask the manager. No big deal. I showed the sales guy my comparables and he showed the manager. In the meantime, my boyfriend (who is a former car salesman) reasoned me into offering more. The sales guy returned and while we were discussing the comparables, the manager ran in and said "Are those the keys? I have someone who wants to see it." He snatched the keys from the sales guy and ran out. I thanked the sales guy for his time and started to leave. Of course, he stopped me and said I'll get the keys (you see where this is going right?). He got the keys and returned and I told him that I'm not stupid and that he and his manager can run their games on someone else because CLEARLY no one else was there to look at the car!! The sales guy tried to defend the manager and said it was the new car manager and he was not the person to make the decisions. He offered to have the used car manager come to talk to me. But by then I was thoroughly ticked off! He went to ask the used car manager to come in and when he came back I told him that I will not beg to give anyone my money and that I did not appreciate being played for stupid and he laughed and hung his head since he knew it was a low-bottom trick to try to play. I gave him a lower offer than what my boyfriend talked me into because it was the only way I would still consider doing business there. He took it to his "used car manager" (that I'm not sure existed) and came back and said no, but that the used car manager would be with us in a while. I left. They had wasted enough of my time and insulted me enough.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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