Alderman's Chevrolet Buick GMC
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Customer Reviews of Alderman's Chevrolet Buick GMC
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Buying experience at Alderman’s Chevrolet
by Anonymous on 09/01/2025I was hoping to give a 5 star rating but our experience was not worthy. Here are the reasons why. We sat down with Brian on a Friday at 4 pm and made the deal. Brian was great even stayed past closing to get the deal done. And that’s where… things started to go south. We were not going to be able to pick up the truck Saturday because the truck still had to go through the detail shop and Brian was busy with deliveries because starting Monday, when we picked up the truck, he was out on leave. We had an appointment at 3:30 Monday to get the truck and that appointment started out rough because the gentleman who we were supposed to meet with, had to leave at 4 for a family appointment so we were put on another salesman. So the third salesman we sat with went through the truck with us and walked us through the onstar call, which was made at closing time. He did stop once on his way out to see how the call was going then, like the rest, left the premises. Also on that Monday we did sit with finance and Mr Magro. Finance was very good but that’s where we found out that one of the accessories that we told Brian that we wanted had not been ordered because of a lot of confusion between sales and parts which meant that we had to wait another week for the accessories to be installed. Mr Magro was very good as well stopping numerous times on Friday to see how the deal was going and on Tuesday as well. On Monday after we were done with the onstar call we had noticed that there were scuff marks and scratches on the truck so we wanted to report the findings but the doors were locked and everyone had left so I had to stop by the next day to show Mr Magro and the body shop our findings. Also during the deal, my trade was gone through with, in my opinion, a fine tooth comb because we were told that we were getting X dollars for the trade because of a ding in the rocker panel that was hard to see because of where it was. We never once haggled over the price of the new truck or the trade price yet my trade was gone through, again in my opinion, with a fine toothed comb. It may sound like we are not happy with the deal or the truck, which is false. Just not happy with how some things went. Have all the above issues been resolved? Mostly. We will have to wait to see exactly what accessories were ordered, because of the communication breakdown, to see if they were the ones we had told Brian we wanted. The accessories, scratches and scuffs are going to be taken care of on Tuesday September 2. In my opinion, knowing that Brian was not going to be able to see this deal to the end, Alderman’s should have either had another salesman sit in on the deal or should have handed the deal off to another salesman. Also, in my opinion, someone should have stayed at the dealership when we picked up the truck to make sure everything went well with the onstar setup. Not that I needed a babysitter, just felt weird sitting there with onstar and the dealership emptying out because it was closing time..Chevy Trail Boss 2500
by White Paw on 05/07/2025We were looking to buy a Silverado Chevy Truck and happened to find the Trail Boss model that we always wanted! It was amazing that we were able to drive out of Alderman's lot, with new license plates within 24 hours of our deposit. Thank… you for a seamless and quick business transaction!Mr. Bender
by Benderp on 02/20/2025Excellent! Kind, friendly, knowledgeable, and very professional! Everyone knows your name! Thank you for an amazing experience! A huge shout out to Chris Doyle! This is the 3rd EV I have gotten from Alderman’s. Chris did an amazing job… introducing me to my new EV! Thank you.Benderp, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Knowledgeable and family friendly
by Mollie S on 01/18/2024I was so pleased by how easy they made the whole experience. They understood all the rebates and incentives and even made me aware of one I hadn't yet heard about. They put everything together for me and made sure I knew what I needed to… have ready or bring in. They knew about EVs and easily answered my questions. Lastly, they had very reasonable documentation fees and truly did not try to sneak anything else in there. I Before working with Alderman's I was talking with another dealership who was charging 2.5x as much for documentation fees, then they were piling on a care package without choice for another $1.5k. The other dealership also did not understand all the rebates and did not know much about electric vehicles. By going with Alderman's I got more car (higher trim level with a better package) for less money than I would have spent at the first dealership! I also felt much less stress and more confident in my purchase. Truly a fantastic experience and team there at Alderman's. I will recommend them to anyone. They even welcomed my 2 year old daughter and brought her coloring pages while I signed paperwork. Excellent team!Great deal, great service!
by Catharine E on 01/18/2024Everything was done to help me understand the new EV technology and to find all of the debates possible so that buying a new car was possible and affordable for me. Thank you so much!Wanted a New Buick... Got a New Buick
by HILL3R2023 on 12/27/2023Walt was absolutely amazing. He worked with my timeline in mind and got me exactly what I wanted. I'm now an Alderman's customer for life. He never once told me no or questioned my requests. Walt, you rock!
The following reviews are more than two years old. They are not included in the overall rating.
13 sales reviews
Creative Problem Solvers
by vtfreebz on 08/01/2023Great dealership! Very flexible and respectful.Great truck, good price, excellent condition, friendly & courteous employee
by JC on 08/20/2019I had been shopping around for a new truck for about 4 years, tired of having to repair my everyday driver, every day. Looking to find that certain one that had what I wanted. Was going to buy a new truck, order it from GM to get exactly… what I wanted but found out the color and cab orientation I wanted was not even available anymore. So I turned my sites to a used truck. I found only 5 in North America, with all the correct features. One of those I found to be here at Alderman’s. This one also had the lowest miles and surprisingly was by far the cleanest, lowest in price compared to all others found with all the same features. Priced at almost 20k below the new truck price, in the color and cab orientation and 4x4 as I wanted with very low miles, and like new condition. Alderman’s where honest and quick with any request of info and were easy to work with. As of now, I have just put on a little over 5k miles, and completed its first 500 mile road trip, it is still beautiful. Other than a few upgrades that I did out of personal taste (not necessity), and a few basic maintenance things (that any vehicle would require, oil, filter, etc.) It has been phenomenal. Quite, powerful, reliable, safe. Rides, operates and looks like new. I have received more questions and positive attention from other drivers with this truck then I have with some of my classic cars. A big thanks to everyone at Alderman’s.Very good until Closing the deal with Used car manager
by Tom on 04/16/2019Could have been an easy sale for Aldermans, but it was derailed at the last step over a few hundred dollars. After researching for 2 weeks, I found a used Chevy Volt I wanted to buy, at Aldermans. I'd looked at probably 40 cars online and… 5-6 in person with test drives. I felt prepared, with a written list of 25 comparative cars in the region (within 500 miles). The car had been on the lot moer than 30 days and had multiple price drops. Seemed they'd be eager to sell. The sales rep Skye was very responsive, reliable, knowledgeable, and professional. She had the car out in the lot for me to see on sunday when the dealership was closed, so that I could decide whether to stay over night in a hotel to close the deal on Monday. We had driven 3 hours to get there from MA. She had the car ready and dried off from the rain when I arrived. After a positive test drive, we sat down and I started by saying I liked the car but also wanted a good deal, and had comparative prices to help with that. She explained the "Live Pricing" model, based on current market prices. We spent 2-3 hours discussing details of the car and the process including insurance and registration. Cutting to the chase, I wanted to buy the car and Skye presented the list price. I told her I knew where I wanted to come out on price. Rather than go back and forth, she asked me what that price was, and I signed an offer for that at $395 less than the asking price. She went to the Used Car manager and came back with his answer - No, the price is the price. I was surprised that he didn't offer anything since we were only 2% off his asking price, just $395. So I said my offer is my offer, I wouldn't go higher. Then he came by and told me again, he wouldn't budge. He'd done his pricing research and felt he could sell the car at his price. He'd just had a customer in the day before who passed on it. I told him about my comparative cars but he had no interest in any research other than his own. Honestly, I felt disappointed, but also disrespected and didn't want to do business with him or Alderman's at this point. I walked, over $395. I didn't want the car enough to give him any satisfaction, after we'd driven 3 hours, stayed over night, and worked with Skye for 3 hours. My wife also drove an extra hour north to retrieve plates from another car so that we could drive the car away that day, which would have saved Alderman's the cost of a driver to drive the car for us to MA. Not once, from my first phone call and emails to Skye, until the very end before I walked, did Alderman's tell me they would not negotiate at all on this car. The "Live pricing" is a great model, but it doesn't say anywhere they won't negotiate. If this was going to be their position, which it apparently was from the start, then the only fair thing to do would be to tell me up front. If they had told me this up front, that they would not negotiate at all, I would have had the opportunity to think about it before I did anything further, saving my wife and I an enormous waste of time and head aches.Great Experience
by JoeVitag on 03/22/2017Walt Manney made my experience at Alderman's very enjoyable and I was extremely happy with the vehicle and deal that I received. I haven't stopped smiling since taking delivery of my new 2017 Camaro SS 1LE!Chris Doyle was great.
by Ndgilles on 08/27/2015updated 10/26/2015I couldn't be happier about my experience. Chris and the entire staff were helpful, truthful and spot on. I will definitely purchase my GM vehicles from then from now on.grneys@comcast.net
by Debra1234 on 10/02/2015Chris Doyle my salesman was very professional and made me feel I was important and there was no pressure in buying a car and we found the Buick Encore which was the perfect fit for me and I love this vehicleCongratulations on your Buick Encore, Debra! Thank you for taking the time to write about your experience. It's great to know Chris was able to provide you with the pressure-free and professional service Alderman's Chevrolet Buick GMC is known for. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Mark Alderman | General Manager | mark@ichevy.com
My Alderman's experience.
by cornhill on 08/27/2015Very comfortable, professional, informative and smooth. Walter, my salesperson, knows how to treat a customer. I looked at other cars at other places, but he made me want to buy from Alderman's.Hi and thank you for this great review! We're excited to hear that Walter took care of you! He is a great asset and we appreciate all he does. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care! Mark Alderman | General Manager | mark@ichevy.com
Experience.
by JGGK on 04/03/2015updated 04/10/2015I hate high pressure salesmen, so when Craig Sallee was sent over to talk to me I thought...here we go. But I didn't feel pressured. He was awesome!! Took the time to show me things, explain things, even crawled into a vehicle to show me… that my over six foot tall boys would be able to fit in the vehicle. He kept me informed of the status of my application. Then when I came to pick up the vehicle, he helped me set up the controls and settings. Very thorough, very nice, I would definitely send people over to see him. Also my Chevy Trax had the battery light blinking, so I drove it back the next day. Adam the service dept manager, took it right in to look at it. They figured out the problem but couldn't fix it until the next morning so they gave me a loaner for the night. When I called the next day my vehicle was all ready. I went to exchange for my vehicle with no hassle, no problem. Dave the new car sales manager was very apologetic. I thought even with the hassle of the battery light...it was a very pleasant experience.Thank you for taking the time to submit this amazing feedback. Craig, Adam and Dave are a great people person and they strive to create a positive buying experience for every customer. They will be very happy to hear that he was successful in that endeavor. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five Star Review! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Best, Rick Viens- Sales Support Manager |rick.viens@aldermansvt.com
Alderman's and Ryan were very professional!
by AlbertDen on 02/04/2015updated 02/20/2015Our salesman Ryan Hughey was very helpful, answered all our questions, and provided all the info we needed to make our decision to purchase a Chevy Colorado.Albert, I am happy to hear you are enjoying your purchase. At Alderman's Chevrolet Buick GMC, we strive to ensure that no question or concern goes unanswered and its encouraging to know that Ryan was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing needs. Best, Rick Viens- Sales Support Manager |rick.viens@aldermansvt.com
Excellent salesperson
by Carter81 on 01/06/2015Sean Carroll was a great help with recent transaction.You should be extremely happy to have people like Sean working at Aldermans chevrolet.Alderman's Buick
by Proust on 01/06/2015The dealership was incredibly busy the day I bought my car but Sean, the salesman, was efficient, friendly, courteous and fantastic overall. Dave, the sales mgr. was also great as was Jim who handled the paperwork. Overall it was a… tremendously satisfying experience and I also got a great deal on a Buick Lacrosse! Congratulations, you people really have it together!Rich
by Timhollycaiden on 12/21/2014Just wish communication between salesmen was a little better got frustrated a few times and felt as I was being haggled other than that my frustrations were taken care of at the end but would appreciate a better experience next timegreat experiance great dealership
by GMCTRUCKLOVER on 10/04/2014updated 10/21/2014This. Is my third vehicle with your dealership and Ryan and I am as happy with this experience as i was with my first. Easy to say you are a top notch dealership always going the extra to make the sale possible.great fun doing business… with everyone at alderman's.
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About our dealership
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
by Stephanie Mavis on 05/09/2025