iDrive Utah

by Ned on 07/28/2019

BUYERS BEWARE!!! This place is a fraud all around! We spent days looking around for the perfect truck for my husbands 30th birthday. We ended up at IDrive and purchased a highly expensive Dodge Diesel. Straight from the get go it had problems. We were told ALL their vehicles were tested and maintenanced by their own mechanic. Well you guys need a new mechanic!! From the get go it had a leak of oil. We were told it was just an oil pan. When taking it to our mechanic we were told it was something much more and would cost $1,500-$2,000. The lining of the bed is falling off, the piece lining the tailgate fell off. The DVD player doesnt work once a dvd is in. The alignment was so far off we had someone pull up next to us and explain how bad it was! The transmission overheated on us at the mouth of parleys canyon! When husband looked at it all the transmission fluid was BLACK! After 2 weeks it started squeaking. Finally we got them to take the truck back and look it over again. All they did was supposedly a "transmission flush" but its still overheating. The trailer light connector is broken. The brakes stick for a minute after pressing it. They "sprayed" a squeaking belt and said "well it stopped doing it" everything they did was a TEMPORARY FIX! They did not have out license plates available and told my husband "sorry nothing we can do" THE TEMP TAG IS EXPIRED! Then they told is after we bought it that WE need to get the safety and emissions done on it?! They ended up telling my husband he had to leave. They did not FIX ANYTHING! This is the worst representation of a dealership I have ever dealt with and they are extremely expensive for not doing anything mechanically on a vehicle. Also we purchased the high end warranty on the truck and even they will not pay for the repairs! This place is a fraud, an inconvenience, and completely untrustworthy. I WARN YOU DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE COMPLETELY LIED TO!!! Stay away from Cole, freddy they don't do anything what they say they will do. They will never call you back or answer the phone. If you raise your voice about the issues they ask you to leave

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