Orem Mazda

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Customer Reviews of Orem Mazda

3.4
Overall Rating
(41)
Recommend: Yes (9) No (4)
Write a review: Sales | Service
sales Rating

New CX-5 Purchase

by stockingsj5 on 01/11/2017

We purchased a car from Orem Mazda Saturday we love the car and had a very wonderful experience ... Chip, Pat, Josh & Scott were wonderful to work with. They have gone out of there way to help us make this a fantastic buying experience .. I highly reccommend them and will defenately be going back to purchase another vehicle with them... Thanks again you guys for all your help your wonderful

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

41 Reviews
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sales Rating

Orem Mazda Misrepresented The Condition of The Vehicle.

by whatsthedeal on 08/30/2017

Where to begin... I found a 2013 Mazda 3 on their lot via the internet. The car had a good price for the condition they were claiming it was in. They sent me an email saying the car didn't have any door dings (small dents). I flew down to Orem UT from Montana and when I got there there were 3 noticeable door dings. I got very angry with them because they misrepresented the condition of the vehicle. I did purchase the vehicle. I later contacted my credit card company (method used for down payment) and they investigated my situation and ruled in my favor, crediting my account for the down payment amount. I thought this credit came from some kind of insurance/protection that my credit card provided. Much later, Orem Mazda called me threatening to turn me in to a collection agency, etc. I guess the credit card company had taken the money back from Orem Mazda. DO NOT PURCHASE A VEHICLE FROM THIS COMPANY OVER THE INTERNET. They will gladly have you purchase a plane ticket and then trap you with a misrepresented vehicle once you get there. You already have travel expense and they know that you are likely to purchase the vehicle or another vehicle once you have already paid this expense. AVOID THIS DEALERSHIP AT ALL COST!

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

3 Comments

sales Rating

New CX-5 Purchase

by stockingsj5 on 01/11/2017

We purchased a car from Orem Mazda Saturday we love the car and had a very wonderful experience ... Chip, Pat, Josh & Scott were wonderful to work with. They have gone out of there way to help us make this a fantastic buying experience .. I highly reccommend them and will defenately be going back to purchase another vehicle with them... Thanks again you guys for all your help your wonderful

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Great Experience

by Balanidhren on 10/27/2016

I had a very good experience at this dealership. Sean was very helpful in answering all of my questions and helping find the car I wanted. I was also very appreciative of the fact that he didn't try to pressure me into buying a car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Thank You Little Wayne and Nate

by CTaylor23 on 09/30/2016

I was really impressed by this dealership. The salesmen little Wayne was not pushy and was very honest. I had been looking for car for a while and Nate was persistent for me coming to Mazda, glad he did. They really stepped up with the service.Thank you Little Wayne and Nate. It was a great experience and I am definitely coming back here to buy a ca

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Professional and thorough

by Trekkorman on 08/28/2016

After receiving poor service from another dealership's sales department over several days, I called Orem Mazda and was put in touch with Kali'i Mawae. He immediately began working on my offer for one of their Mazda3 hatchbacks offered on their internet site. After several phone calls during the day, I drove one hour to the dealership and took one of their used cars for a test drive. Kali'i was focused, professional, and a refreshing change to work with. After some negotiation, I received an offer that was more than fair on a Mazda3 hatchback which I accepted. I was able to arrange financing and drive the car away 2 hours after arriving. Kali'i made sure that the car was fully detailed and cleaned before I left and is following up on a need for an additional key fob. Overall, a pleasure to work with Orem Mazda and none of the usual B.S. that I've seen at other dealerships. I can easily recommend them to friends and family, and I recommend them to you also. Two Thumbs Up!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

They Stepped Up

by Tcguynslc on 05/24/2016

Found the car of my dreams there! Easy to work out the deal, they needed time to get the car ready as they had just gotten it in. gave them two days but ended up waiting another 2 hours once I got there to pick it up. Car had some issues they should've caught. They did come to my work (30 miles away) and took the car and made it right. Even got a call from the finance manager who had res hopped my loan and got a much better deal for me. Resigned the paper work when they brought the car back and it saved me $25./month, and even included an extended warranty in the new deal. Would refer them to friends and family! They went the extra mile even though I did have to originally push to make it happen.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Amazingly Happy

by Rachael313 on 05/06/2016

I had Taylor Curtis as my salesman and he did an excellent job! Never pressured me into buying something I didn't want and ultimately helped me find my dream car! Orem Mazda definitely has my business from here on out. I recommend them for anytime you need a car and ask for Taylor Curtis! The whole staff were so helpful and nice! Way to go Orem Mazda! Knocked it out of the park!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Great Experiance

by gtotheizzy on 04/29/2016

In searching for a commuter car, I searched several different dealers with several different models. My wife and I decided that the Mazda 3 was the right one for us. Alex let us take a car home after working out some numbers to test it out to make sure we liked it over the weekend. Found out we loved it, but wanted to see what our options were for a 5 door instead of he sedan. Alex and Aaron were great to work with to find the right car for the right price. Chip the General Manager got us the options we wanted for close to the price we wanted.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Taylor was awesome

by Braxton_Tara on 03/24/2016

We had a great experience! We love our new car & the customer service was great. Taylor Curtis was very helpful & knowledgeable. Would recommend to anyone looking for a new car or trade-in!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

All the lies they tell you.

by James3946 on 02/27/2016

Slimy sales tactics? You bet! High pressure sales? You got it! Fast response to poor reviews? Super fast! Customer service... they lack that too! You'll regret your experience with Orem Mazda, but at least you'll like the car you're stuck with. Don't ask questions. Just sign the papers. You wont get an answer to the questions. Just don't ask. "What's the amount I still owe on my current lease?" you might ask. Don't expect to see the numbers. They will tell you "about" what you owe but miss the number by $2000.00 so it doesn't look as bad until they've got you sitting down to sign. Don't ask for a price reduction on the vehicle, they will just extend your loan terms to get your payment lower. NO, Orem Mazda! I don't want to be paying for the car for longer, I wanted you to lower the price like you told us you would. Seven times I heard my wife ask to see the paperwork for the lease we were in, and not once did we get a real number until it was printed on the contract. But after 5 hrs of chasing a toddler around your show floor, having questions dodged and knowing that the first time you were there to buy a car you got hustled leaves few options but to get raped a second time. As per your design. Four people confirmed that our first lease would not be a loss to us unless we did a "sell back" because "Mazda's maintain their value." FOUR!!! Including the sales manager! How convenient it isn't true after you're already stuck in a lease. We never would have leased the first time if they would have been honest. They would have gotten a sale, but not a lease. We asked them very specifically, (four different salesmen) we told them, "We drive a lot. Any time we get in the car it's a drive. It's a 20 mile round trip to the nearest gas station. High miles are expected. How will this affect the trade in value?" We were told, "It wont as long as you trade in or buy it, it will only hurt you if you do a 'sell back.'" Lies! And this was the same thing we got from all four of them. Four salesmen lied to us on paper, but not a damn thing you can do about it? That's not slimy at all! Tell them you don't want another lease because you drive a lot. Don't worry about it. They will still want you to lease. Tell them you want to buy. They will try to get you to lease. Tell them you want to see the invoice for the car you are buying. Don't expect to see anything. They will come back with something bogus like extended loan terms 15 minutes later, but because you've already been there all day and your child is screaming to go away and there's just no fight left in you and you know you're screwed, they've got you. You have no choice but to agree so that you can leave without losing anymore money on the car parked outside. Just don't expect anything but the stereotypical car salesmen experience. But good news, a bad review from your other half will result in a speedy call from the sales manager! Though don't expect any results from the call. Much like the missing key I was promised they would locate and get to me, their desire to help is as empty as their promises to lower the price of the new car to help offset that massive overhead you have because of the lies you were told the first time. They don't want a bad review though. "Bad reviews make them look bad." No... slimy salesmen make you look bad. Your inability to resolve issues makes you look bad. You're complete lack of service makes you look bad. Lying to get a sale makes you look bad. Giving me a bogus number to call you back on, makes you look bad. An honest review only makes you look bad if it's all true. So when you need a new car, you'll love your Mazda, but it's the last one we will ever buy. Thanks Orem Mazda for taking advantage of me and my family. Customer for life? NOPE! Had I only known what was going on behind my back while I was chasing my kid around, there would have been NO SALE!

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Resolved issues

by oremmazdasucks on 02/15/2016

Mike Kavros, sales manager, spoke with me and resolved the issues I had. He has gone to great lengths to rectify any problems that occurred and make sure that I am happy with my car and the dealership. If you give them a chance and have any issues, just let them know and the management and ownership will do their best to take care of you. And the CX 5 rocks!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Will never see me buying a car fom them

by Dinah60 on 02/02/2016

I called on a used car was very excited to go see it and even told them I would put money down on it but they said no ,well the day I was going down to see it they called and they had sold it but they had a better one lots more money and then they were not going to give me what they said for a trade in..First car still online scam......

Recommend this dealer? No

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? No

1 Comments

sales Rating

Shady Business

by purplelephant on 01/17/2016

Short experience: they rip you off Long description: I purchased a car from Orem Mazda and was given "expedited" finance because we were there way after close and had plans. I was told there were no additional warranties charged. I reviewed my paperwork after getting insurance and noticed they added Millennium Coverage onto my loan for over $2000. I purchased a 2016 vehicle. Why would I purchase additional coverage knowingly. When I contacted the sales manager, Tyler Eastman, he said he would send a cancellation form to my email. All I had to do was fill it out and the money would be put towards my loan. After receiving the form on 12/3 and sending a signed form back to Tyler and Sean Smith, my salesman, on 12/7 I have yet to see any money returned. I have sent 2 follow up emails to Tyler on 12/11 and again on 1/14 with no response.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Will not provide car title

by eaf1234 on 10/01/2015

About three weeks ago I have purchased an used car from this dealership. Since then as of today 10/01/2015 I haven't received the original car title for the car. I have been in contact with the dealership multiple times over the last three weeks and they still don't know when I will be able to get my car title.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

1 Comments

service Rating

orem mazda

by Snarfboy7 on 09/28/2015

I worked with Jesse B. He was a great help and got me exactly what I wanted. I'll definitely go back to him.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Fantastic car buying experience

by jillcb on 08/03/2015

This dealership was professional, courteous and transparent. One of the best car buying experiences I've ever had! Our sales representative was Taylor Curtis and he was amazing! Kind, respectful, and friendly. I will be back!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Highly Recommend

by JPeterson75 on 07/22/2015

The car that I wanted was in short supply due to the 2016 Mazda 3's being just around the corner and dealers not getting any more 2015 Mazda 3's. The guys at Orem Mazda went the extra mile to make sure I got the car that I wanted. What fantastic service! I highly recommend that anybody who is in the market for a new car go to Orem Mazda for great cars and great service. I plan to buy from them again when I am ready to replace the car that I just purchased.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Barney rocks

by anob11 on 04/30/2015

Even though we ended up not buying, Bryce B gave us an amazing/fun experience! We were comfortable from the start. He provided us with everything we needed and was very understanding of our situation, which meant a lot to us. Will for sure refer and shop there again when needing a car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

sales Rating

So impressed

by Brinnlie on 03/21/2015

I bought a car from orem Mazda today and was extremely impressed. My sales man Cord was very good with us and helped us with everything we needed. He wa very nice professional and got the job done. Every person that helped us was great and impressed us. We think this is a great place with great people and will recommend to everyone. Thanks for the great service!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Orem Mazda

by Kaylee77 on 09/13/2014

Edgar was our salesperson and he was very good at answering our questions and helping us find the car that we loved. He didn't pressure us and respected my need to think on the decision for a couple of days, which many other dealerships did not do. Nobody wants to be rushed into a big decision, and I appreciated their kindness and patience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thanks Jason

by jctrfamily on 07/31/2014

We just bought a car from Jason. It was a good experience and the price was a good value for what we paid. The dealership was very accommodating.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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