Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Poor customer service, lacks Professionalism
byon 03/08/2024
On February 24 I bought a 2016 1500 Dodge RAM truck, told him i need a reliable work truck. It was not the truck I came for, but he showed me this truck with less miles and it's pretty much the same. I did a test drive, it seem fine. Went through the sale. On my drive home with the truck the engine light turned on. I called my rep and told him. He said to bring it in. The next day the engine light was off. So, I thought maybe it's was nothing. Towards the end of the day the check engine light was back. I called the service department they told me, the earliest appointment is next week to talk to my sales rep. So Wed I decided to bring the truck in and talk to Kenneth. The manager came out and had the truck diagnosed. He said it need a new fuel pump not to worry everything is covered. I said that's fine when can I leave it and when can I have it back. We made an appointment for Friday March 1st. I said I would like to have it back Saturday he said we'll try if not Saturday then Monday, I said ok. I have received a text from the technician that if I have any questions feel free to text. Which I did, I expressed some other concerns. I never got any reply. I came Saturday to check if the truck is ready because no one reached out to me. When I got there I was told the manager i spoke to was out sick. Monday came, I got a text saying "hello, they have a fuel pump on order for you. - Madeleine" at this time I'm upset and kicking myself. I should have just exchange the truck. I decided to go back and talk to the same manager thinking maybe he can help me expedite things. When I got there it took seem a while to come out and when he did. He told me that it had to be approved first before they can order now it's been order I have to wait. I asked him why did he not let me know this in the beginning why tell me I could get the truck back Saturday or Monday he already know it has to go through that motion. He told me he was sick this is his first day back. First of all if your a manager you can not use the "I'm sick" excuse especially to your customers. The lack of professionalism is overwhelming. I technician, that is suppose to be fixing the truck I have never spoken to him. I asked to speak to him he said tomorrow. Tomorrow came and left without him calling. No explain has been given to me. They don't offer you loaners. All I know, my truck that I bought from your Autonation on February 24 has been in your service department since March 1 it is currently March 8, for a fuel pump. Even your customer compliance rep has given up on me and is not responding to my text. This is not acceptable, something has to be done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
auto
byon 11/14/2023
Dodge journey was making loud noise when turning wheel- service department fixed my car with no problems
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeepy
byon 10/27/2023
Long wait even with appointment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Took to long to receive a diagnose
byon 10/19/2023
Took to long to receive a diagnose from a schedule appointment on a concern with my 2500 Ram. Very disappointed in the length of time my truck was in the shop. Madeline the service advisor deserves a 5 star rating. She help me to digest the aggravation much better. Her communication back an forth to me meant a lot. Thank you Madeline for stepping up, after my original service advisor was out. You are a plus for Auto Nation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular Maintenance
byon 10/14/2023
Quick and easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Huh
byon 10/05/2023
Good but please put windshield washer in the car with oil changes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
In and out quick-horrible communication
byon 10/03/2023
Not sure why I keep returning for service here. Never greeted when I arrive, have to always go inside to find someone. Service is timely, which is one positive. Came in for oil change and tire rotation. Was texted with optional services needed. Responded to text to just do 1 of the additional service items. No response and they proceeded to add cabin filter which I specifically said no to. No quote or follow up text to any of the extra services recommended. No solution except, oops we're sorry at cashier. Texted later with apology and offered free oil change.... but of course, no instructions on how to redeem "free oil change."
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service Department
byon 09/26/2023
I had four issues for repair and three items of maintenance to be performed. The main issue was diagnosed on 7/24/23 and didn't get to pick it up until 9/8/23. My last text was on 8/24/23 telling them to have it ready 9/8/23 for when I get back in town and I redirected to at least have the maintenance items completed by then. The last repair item understandably is running into supply issues. As it turned out there was an additional maintenance item needed, I said yes. That item was performed but not any of the original three. I was texted saying it was ready to be picked up 9/6/23 without the three maintenance issue performed. When being presented with the bill it started out at $2000 something which sounded close to what I thought. He found mistakes in the labor and got it down to $1200 something. I think the first invoice included what maintenance wasn't done. He said when the backordered part comes in they would then do the maintenance items! WOW! This visit was better than the previous one which took six weeks with virtually no communication. That improved drastically.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Always great
byon 09/09/2023
Another great job, their whole team goes above and beyond every time, it’s always a pleasure doing business, their quality of workmanship is outstanding, they are friendly, courteous and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy process
byon 09/08/2023
Made an appointment for the oil change. Went up there & took them about 45 min. All good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
power steering
byon 09/07/2023
The service adviser confirmed an issue with the power steering of my RAM 1500 and was able to get it repaired at no cost to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/30/2023
Very helpful courteous. Professional and made sure I was informed about service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
new key bob
byon 08/28/2023
i called Friday after they had it in stock put in will call i was there early Saturday Morning they got it programmed and works great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change turned into regal seevice
byon 08/23/2023
Dropped my 2023 Jeep Grand Cherokee off on Saturday for an oil change that would take less than 2 hours. Got a call that it was not save to drive due to a recall, but they couldn’t get to it until a Monday and they have NO rental cars, so I either drive my jeep and risk something happening or be without a vehicle. I ended up leaving it as much as I didn’t want to. The only thing that kept me sane was Madeleine in the service department. She kept me updated through text and was amazing the whole time!! If only everyone was as nice and caring as her! My vehicle was done on Monday around 1 so atleast it wasn’t too long. My main complaint is, if you are buying a brand new vehicle and spending all that money, you should definitely get a rental car one way or another!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service In town!
byon 08/10/2023
Care about their customers like family and not just another number. Not just your advisor, all of them great you as their own with a great Team mentality.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on Ram 1500
byon 07/28/2023
Matt took great care of our Ram 1500, as he always does! He is the best service advisor we have ever had! He communicates regularly with us on the status of our vehicles and always makes sure everything is done correctly! The team that works on our vehicles always does thorough work to diagnose and correct any issues the vehicle has! We will only bring our Ram and Jeep to Matt and the team at Auto Nation North Richland Hills!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto start function failing
byon 07/16/2023
Made appointment. Arrived and rep Mathew came to help he ran a quick diagnostic on my car and identified what the issue was. He checked in my vehicle and then told care of me by ordering a Lyft back to my home. 2 days later my car was ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/28/2023
Service is great, on time and no hidden fees . Plus a free car wash......who is going to say no to that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 06/27/2023
Quick to set up and appointment and service was completed earlier than estimated on day of service. Very pleasant interaction with staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service department I’ve dealt with ever.
byon 06/27/2023
Best service department I’ve dealt with ever. Will only take my vehicles here. They go above and beyond.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thermostat replacement
byon 06/16/2023
Dominigue Johnson has always been a pleasure to work with very dedicated and loyal and integrity representative for AutoNation Richland Hills
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments