AutoNation Chrysler Dodge Jeep Ram North Richland Hills

by Blacksher2 on 02/02/2024

I had a problem with the tires was low. And the manager and the sales guy told me that they were getting four new ones all I had to do was come back and they will have them ordered well when returning they said they did not seem to have to buy one or the car was sold as his but you did say that you was going to give me four new cars I should have got it in writing

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by Daryl 779 on 01/30/2024

The only bad thing that I have. I bought a 2023 dodge TRX. I came with a security system. The only thing they told me about it. It was a kill switch. No more information. I found out it had an igla security system with one chip. If something happens to that one chip the truck will not start. So, I can’t lose it or break it if I do the truck is dead. Will not start. I’m trying to have it reset from the igla dealer. If they can find it. They have to disable several parts looking for it. So I can get the number off it to rest set it and make several chips. Into the first day of looking no luck yet. I have learned a bunch about this system. Ask questions on this security system. When buying these hi end autos. I didn’t know very much about them. I do now.

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by Glen on 01/18/2024

St. Louis did a great job, it was a very easy transaction. I like a very to the point business transaction and he provided that perfectly.

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by HelloNewCar on 01/11/2024

I was never pressured into a purchase. Initially, I turned down an offer and left the dealership. About 2 days later I received a call and was offered a better deal. Once I arrived, the team presented the majority of what I requested and the financing was lower than I had set my limit—great and pleasant all-round experience.

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by Sherric on 11/26/2023

Great sales help when my car blew a head gasket. Live out of state and needed a car to get home.

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by Vanmann on 11/20/2023

Very professional, competent, friendly staff.

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by Anna on 11/13/2023

BEWARE OF FINANCE TRYING TO SELL YOU EXTENDED WARRANTY EVEN IF YOU DON’T WANT IT! CHECK THE VEHICLE FOR ANY SCRATCHES OR DINGS BEFORE PURCHASING. My sales rep was Kate Kim. I was overall satisfied with her customer service. She was pretty genuine and professional. I did notice some scratches on the vehicle that no one bothered to tell me about. (I’m sure at least one person at the dealership knew about it.) It was a brand new car so really, it should be flawless, but whatever, they did fix it when I brought it to their attention. My problem was with the finance rep, DANIEL THOMAS. He is my reason I will never purchase from this location again. **After I told him SEVERAL TIMES that I did not want ANY extended warranty, he managed to sneak in a 3 year/36k mile “aftermarket” extended warranty on there for around $1000.** I think $1045 to be exact. I even questioned him about it before signing, and he made it seem like it was a factory warranty…Which, in part, was my fault due to my ignorance and rush in signing the paperwork. Factory warranties does not come with an extra charge, and I was stupid enough to let it go even though in the back of my mind, I knew that was the case. It wasn’t until he messed up on the paperwork, putting my last name first and first name last, and having me re-sign it all that I realized he snuck in that extended warranty! Thankfully, my husband is knowledgeable in purchasing vehicles and brought that to my attention when I had to re-sign. I am so upset at the fact that he did that to me and felt like he really took advantage of me. Never again! I’ve attached a photo of my conversation with him through text when I reviewed the paperwork after he told me I had to re-sign. I’ve also attached photos of the scratches on a brand new vehicle that shouldn’t even be there. **Side note: They had me fill out a couple of surveys while I was there… during the purchasing process in which at the time, I was overall satisfied and had put that on the survey. But now I wish I could go back and change it.** MAIN POINT… Read all of the paperwork thoroughly, don’t rush, question every $ amount that is on there, and don’t trust FINANCE because they will try to sell you extra things that you don’t need.

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by Zamaira on 11/09/2023

The experience for the most part was seamless. There was a delay in paperwork but I do not think that was the dealers delay, instead the 3rd party used for transporting paperwork.

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by RidingPretty on 09/26/2023

I had a great experience with Autonation. My salesperson Hannah was amazing and was with me through every step of the process. I would definitely come to Autonation again.

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by TWJeepGC on 09/19/2023

Dave Campbell and his team at AutoNation took great care of me with the purchase of my new Jeep. Great experience and I would highly recommend AutoNation North Richland Hills to anyone!

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by VickyRod on 09/04/2023

Our experience with Toni and Daniel was seemingly easy compared to past experiences! We were treated well. We’re given the best deal in the house and they were truly a blessing to work with on these purchases.

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by Peter Wolf on 08/21/2023

The buying and financing experience was very friendly. AutoNation is a national company and I expect that many of the post purchase benefits and warranties - free or paid for ( such as 3 years supplemental warranty) - will be supported by any AutoNation in the country.

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by Tommy Riley on 08/03/2023

Kelvin did a great job in working with me in accommodating a lot things I wanted .

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by Caitlyn on 07/26/2023

Forget the hassle and have a better Experience. Luis, Anthony, and Nic got us from scheduling to driving up at 4:45 and made sure we completed the paperwork that day. They went the extra mile despite our bank taking time to respond. We love our Jeep!

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