Customer Reviews of AutoNation Ford Katy
Mi nuevo Ford Escape 2024
byon 04/11/2024
Muy profesionales y atentos todos, especialmente Jeffrey que fue quien nos atendio en la compra del auto
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
RECALL
byon 10/08/2023
This is the first time having a good experience at Auto Nation. Usually everyone is walking around with greeting, speaking or acknowledging that I'm in the service. My service advisor was awesome. But when I asked more information on how to get my Sync working he did not have any experience on the matter. After this visit I will no longer buy or bring my car in for any reason.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and multi point inspection
byon 10/05/2023
The service person who took care of me was very professional but I was first usher to an older white gentleman by the porter. When he came to his desk ask me who told me to come to him I said the guy who meet me at the express lane ,he said they don't know what they doing I am busy find someone else to help you. He sit on the right side of Mr Robert, he had no name tag. Very rude person. But the guy I went to was very professional . That's why I give a five star.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F450
byon 10/04/2023
Fast, informative, friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Avoid at all cost
byon 10/02/2023
Buying a car was a total debacle. The sales guy hung up on me. The sales manager lied to me and told me the car I test drove and was offered three days earlier had just become available for sale and used high pressure sales tactics to get me to purchase that evening, when I planned to purchase it the following day. The dishonesty permeates across the organization and I would avoid at all cost. Also, make sure you don’t purchase any service plans from them because the service department has even worse reviews.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Scheduled Service Review 9/27
byon 10/02/2023
I scheduled this pre-paid oil change in advance. All the people involved were courteous and professional. Unfortunately, this service visit lasted 2 hours. This is not the first scheduled service visit to last this long. Way too long for an oil change and tire rotation. The cost is basically the same as the oil change service store down the street but that is a walk=in business and rarely take over 30 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Clueless
byon 09/28/2023
I bought a battery expecting a Ford battery and got a generic Auto Nation battery. I'm OK with that but no one knows who backs LIFE TIME WARRANTY. Who do I call if I need a free jump-start?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Darrell was awesome
byon 09/27/2023
I had did my research on what I wanted. Met Darrell who was the kindest and sweetest man. I had two cars to pick from based on what I wanted. He printed out info on both l, not pushy, and let me choose. It was the easiest process in buying a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Usual good service
byon 09/27/2023
Good drop-off and good pick-up experience. Warranty work accomplished in good time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Never Rectified
byon 09/23/2023
We were made aware of a recall about which we were told there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 days. We called to find out if the repair was complete on the day we were advised it would be and were told they didn't have the part but they would call us to bring back the vehicle when the part that would be earmarked specifically for my vehicle arrived. It has been almost 2 more months and no one has called to have the recall repair completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
F150
byon 09/22/2023
Welcomed when I arrived, took care of the service I was there for . Customer Service was good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great people, great dealership, great experience
byon 09/21/2023
I spoke with Christian over the span of about five days going over what I was looking for and what my price range was. He was responsive, helpful and made the experience great. We drove over an hour to this dealership and Christian had everything ready to roll. Absolutely worth the drive. Very smooth and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying experience
byon 09/14/2023
Rodrick really took care of me. Buying experience was a smooth process. This is my second car i bought from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer Service for Recall issue
byon 09/06/2023
Received a recall notice that a replacement blower motor was available for my daughters Expedition. A few days later the motor started acting up. Called and made an appointment. Met with Mark in Service. He took care of everything that afternoon and said it would be ready within 24 to 48 hrs. The next afternoon I received a text notifying me that it was ready. Also received a video text from the service technician regarding the repair. Grabbed my daughter and ran by to pick it up. In and out real quick. Friendly, courteous, and fast. Thanks for your help. My daughter has 2 sons in car seats and its difficult to fit them into any smaller vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasure to work with
byon 09/06/2023
Very easy experience. Our sales rep - Carl Robbins was great to work with. He was very responsive and timely to our questions without being pushy. He went above and beyond to locate our vehicle at another dealership and hold it for us until we were able to sign paperwork. Our financial department representative, Alberto Wong was very knowledgeable and helpful in completing our sale smoothly and quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
change oil and check service
byon 09/01/2023
It was smoothly and good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service
byon 09/01/2023
David Lewis made it painless and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst experience buy a car including fraudulent actions
byon 09/01/2023
We went to get a new maverick and the finance manager Robert Reck help us with the paperwork he keeps asking us questions about the warranty or vehicle protection and we declined ask only for Gap. He went ahead and add the product without our consent and falsified our signature, he never gave us copy of the paperwork and he told us he will email the paperwork later never happened, we find out a month later about the issue and it was a hassle to have that corrected, no one taking responsibility from the big issue like it was nothing when we complained with the finance director. Be careful doing business with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Sales = GREAT! Finance = Horrible!
byon 08/30/2023
The experience with my salesperson, Michael, was fantastic (which is why they get two stars....). He helped us find a used vehicle that suited our needs and price range quickly and got out application submitted to the finance department. That's where the problems started. I walked in with an approved loan fromm my bank that I wanted to use. It still took them 3 HOURS to get everything completed. This happened on a Saturday afternoon, so there's no excuse for it taking this long since they bragged to me that they had SEVEN people available to get everything done!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of my last visit
byon 08/25/2023
Service was good From the greeting person to the service represtative, it did not take long
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Salesman Gunner Anderson
byon 08/14/2023
Very helpful and not pushy. Best part was he didn't call or text me to death afterwards when we couldn't find the right expedition and I decided to wait till we find the right one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Customer service
byon 08/10/2023
I had a BAD service with this person, seem he was not in a good mood to help any person, not sure if he even like his work or working at this company, very disrespectful in the way he attended me, and he didn't even had his name Tag on him. Auto Nation Should look into a better service with their customers, especially at Front Desk.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments