Customer Reviews of BMW of Dallas
BMW DALLAS
byon 04/09/2024
Our salesperson Saron, was Very knowledgeable and did an excellent job in showing us the different accessories on our new BMW X7.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/04/2023
Timely and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Nico was AMAZING
byon 12/03/2023
Nico at BMW of Dallas was AMAZING!!!! He made sure my experience was EXCELLENT!!! He is very friendly, from the moment we walked in he greeted us with so much enthusiasm! He did everything to get me in my new car!!! He got me dinner in the waiting process!! If you are looking to buy, ask for Nico Forever my friend! Thank you so much Nico
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle Service
byon 12/02/2023
Fransico Torres is an awesome service advisor. he saw the problem right away took care of the issue and had the car cleaned and ready to go later in the afternoon as promised!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great car dealer
byon 12/01/2023
Wonderful place to buy the best brand in the world, BMW... Great salespeople, kind attention, fantastic service, all set up perfectly to see your dreams in the real world.Thank you for the service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Car brake fluid
byon 11/29/2023
Quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Dallas
byon 11/26/2023
The salesman was pleasant but not very understanding about purchasing a $42,000 car with minor cosmetic defects. I had a lower grill that was broken and because I purchased the car, late at night, I did not discover the defect until the next morning. The salesman, who will be name less, spent more time with my friend who came with me to look for a car, than me, and I was the person purchasing the car. He left my keys at his desk and when I was finished with finance, the lady from finance and myself had to look for the keys. The dealership, BMW of Dallas, did not have any follow-up with me to learn about the car features and even though it was a used car, I think the dealership should have a new / used car purchase get to know your vehicle breakout with each new car purchase. High-end vehicles like BMW, Lexus, Mercedes e.c.t. should have this since my Honda dealership had every new car buyer meet once a month after purchase to learn more about the company and the product they purchased.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
customer
byon 11/22/2023
not full service wouldn't plug my tire but tried to sell me a $350 tire. car failed state inspection, told me to drive it for a week to reset codes come back if still not set service manage would drive it over night and if it still didn't reset it would have to be re-programed and guess what yes $350 charge. it must have been ok to let me drive it out so they should have just reset the codes at no charge, or tell me what may need to be fixed. but either they or BMW are scammers to get more money. also I drive mostly in the city so the test and computer and the state should re calibrate for this driving not to waste gas money and add to pollution to match the program.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
BMW OF DALLAS SERVICE
byon 11/21/2023
BMW of Dallas is the place, my car was handled with white gloves, Dean Nassar (advisor) took care of me the second I drove in, handled all the paper work, took it in to the technician, and ensured my concerns were addressed, very professional and courteous. Love the progress video received from the technician. This was my first visit to this dealership, the facility is superb, clean, and everyone was friendly, it is definitely my preferred place for my next visit even though other BMW dealerships are closer to my residence. 5 stars to both the facility and the advisor. THANK YOU,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Dallas
byon 11/17/2023
My routine service was easy to schedule and easy to check in. The work was done to my complete satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service Dept In Dallas Market
byon 11/16/2023
Been getting my BMWs serviced here for many years. Never disappointed. My service manager Brandi is always the best. These guys compare as equals to Sewell service dept
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X3
byon 11/16/2023
Frank was very helpful through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
BMW X3 Service
byon 11/07/2023
Annual service and state inspection. Waited in lobby and car was ready a little ahead of estimated time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X5 Source
byon 11/05/2023
This was our third X5 purchased from this dealership. We are comfortable with our salesman. The deal went well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yearly Service
byon 11/03/2023
My service advisor was the best he went above and beyond by notifying me that my maintenance contract had expired February but I can still purchase one that day. I did because the price of my service that day was approximately a little less than the price of the service warranty. I had no idea that it had expired and I have brought my car in before and no one mentioned it to me that the expiration date was soon coming up. My suggestion is to make sure when customers bring their car in to check and see if they have a service warranty and if so notify the customer when the date is going to expire so they all know to renew it if that's their choice. But overall I'm satisfied with BMW the only other suggestion is when you guys wash our car don't have wash it like they did mines this last time. They pretty much just smeared the dirt and I wasn't satisfied with that but it was time for me to leave or I would have asked him to redo it. My quote for the day when you do something do it right the first time. But overall I'm a satisfied customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2018 BMW 330i
byon 10/26/2023
Good experience but took so long. Appointment was for 7am (was told I was first) car was ready at around 12 noon. Oil change and new tires is what was done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 10/19/2023
Great service. Victor Jaimes was efficient, courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service rep: Victor!
byon 10/19/2023
Very professional and goes above and beyond
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service ever
byon 10/15/2023
I've used BMW dealers in 3 different states. I'm on my 3 BMW (6th German car). BMW of Dallas was the best service I've ever received. Prompt. Customer focused. Great communication. Flexible (I was running late). Can't say enough good stuff about Francisco and the entire team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/13/2023
Came in for an oil change and was provided recommendations for other services. Estimated time was 4.5 hours for the recommended services. Advised representative that I would have to plan for that amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service tating
byon 10/13/2023
Martin was very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Replaced 2 tires
byon 10/11/2023
Service and communication was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments