Carl Black Chevrolet
Customer Reviews of Carl Black Chevrolet
Mort service
byon 11/12/2014
Brought in my 2005 Trailblazer for a retune oil change and tire rotation. I was having trouble with my headlights blinking at times. They researched the problem and found a faulty relay. It was replaced and all is well. More work is required as my chime when the keys are left in the ignition and the door opens will not work. Found my left door speaker is bad and needs replaced, thought it would last longer than 9 years. Part ordered and due to be repaired this Friday. Sean Grimes, in customer service, is the greatest and has been my go to guy for several years now. Anytime I have a problem I give him a call and he is all over the problem. I never talk to anyone else in customer service. I do have one grip about the overall vehicle. The headlights lens are the pits. I ask about getting them cleaned and I could take it to someone else or pay $500.00 to get them replaced. Another one of the GM blunders with plastic lens. The vehicle just turned 96,000 miles and you would think the lens would have lasted longer. Still able to see the road but not as clear as I would like. Could be another safety issue ahead for GM.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Carl Black Dealership/Nashville,TN.
byon 06/26/2014
the time spent at carl black while waiting for my car is excellent.Though it's usually just oil and filter change the wating period is A++++++++..I think its great tht ya'll have shuttle service if ever needed.Everyone is very friendly..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First time experience
byon 02/08/2011
It is not uncommon to have a bad experience when taking your car in for service out of your home state. However I had a very positive experience at Carl Black Chevrolet in Nashville, when I took my Silverado Diesel truck in for service. A very knowledgeable service manager knew his oil products very well, did not push for extra work to be done, explained the bill thoroughly, and made at least two trips into the maintenance area to add to the work order at my request, and to double check the mechanic's recommendation that ended up saving me money. The work was completed within the estimated time, and it was great dealing with one knowledgeable person throughout all phases of the transaction; a person who went out of his way to be helpful and to make sure that the extra work I asked about was actually necessary. I will definitely be returning for service there when I am in the Nashville area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
