Century BMW
Customer Reviews of Century BMW
Lease purchase
byon 04/25/2024
Attentive, kind and efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service experience
byon 12/06/2016
It was terrific! Very nice waiting area with plenty of amenities.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Airbag Recall Service
byon 10/29/2016
The service staff was thorough and professional. My representative took extra time to explain all aspects of the repair as well as any other issues he found within my car. Most helpful! Century BMW is first class!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
X3 Service
byon 08/25/2016
Overall, very positive experience. Would highly recommend this dealership for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always fast!
byon 07/08/2016
Always done before time. It was extremely busy the day I brought my car in (without an appointment) and they still squized me in!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect service
byon 07/02/2016
They continue to exceed my expectations.... Did a great job... Jim, my service advisor personally followed through.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 06/30/2016
My experience with Pat Lennox at Century BMW was effortless and professional. He was knowledgeable, accommodating and easy to work with. I never once felt pressured in making my decision to purchase my new vehicle. Highly recommend!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dissatisfied Customer
byon 06/27/2016
When I first went to the dealership, I bought a 2005 745 LI. The car was just coming in so I had to wait for two weeks before I could even get the car. They said that they were going to run checks on the car and clean it up. Took 2 weeks. When they finally met me with my car, I drove the car for two days and it wouldn't start. They sent a tow truck to pick it up from my home and gave me something else to drive. That took two more weeks. Then I got my car back and the car started smoking and making noises like it didn't want to start. So they took the car back for repair. By that time I'm completely upset with the way the car is running. I called many many times to speak to the store manager and he would never speak to me. Finally I contact someone who was share owner of the business for assistance. She had someone call me back within the hour. They told me to come back they had a 2006 750 LI with less miles waiting for me. Well I went back and bought that vehicle which they charged me more money for and bumped up my payments. This car ran good for about a few months and then all the problems started. I still have this car and it has never ran right since I purchased it. I wish I could go back in time, and never bought the car from this company. It's very sad how they take advantage of people and mislead us when we are spending our hard earned money on these vehicle. The least they could do is give me my money's worth. Well, in conclusion, I would never recommend anyone to buy a vehicle from this company. The cars are LEMONS!!!!! I'm a dissatisfied customer completely!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Courteous & Competent
byon 06/24/2016
After the dealership got its telephone system back on-line in the morning, it was smooth sailing from start to finish in getting my BMW's needs resolved. I was very pleased with the results and the charge was much less than I had anticipated!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Time BMW Owner Service Experience with Century BMW
byon 06/17/2016
I recently had my car serviced at Century BMW for a windshield replacement. I purchased my first BMW a few weeks ago and have been loving it so far. While driving on 85, a dump truck merged on the highway. I kept my distance, but it was too late. An inch rock bullet hit the windshield and cracked it. Thankfully, in SC glass replacement is free. I will admit, I am fairly particular about my car. I def. had some anxiety going into this replacement as I knew there was a lot that could potential get damaged with this kind of an install. After setting up my appointment with Jim, I dropped the car of and was promised it the next day. Not only was I impressed that they could overnight the parts and have it ready the next day, but it would cost absolutely nothing. I kept my fingers crossed that everything would be fine, and waited until the call the next day to pick up the car. Upon arrival, everything looked perfect! All window moldings where installed correctly and seated properly, they wiped down the glass, no scratches or scuffs, literally perfect. I have come away very impressed with the Service side of Century BMW. Jim was extremely nice and promptly texted me with updates which was a nice gesture. They couldn't have done a better job and I came away completely satisfied. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 06/17/2016
I know that the cost is higher at the dealership, but you get highly trained technicians, first class service and the record support for these high tech cars is important.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Customer Service
byon 05/28/2016
I always find car buying a long stressful experience. Century BMW went above and beyond any of my expectations. They were informative with out making me feel pressured to purchase. I worked with Nathan Wilson sales advisor and love my new BMW. The best decision I have made.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
10,000 miles service
byon 05/27/2016
car was not vacuumed,radio blasting when got in it.water running off it.seat out of wack.drove and hour for yhis services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bait and switch
byon 05/18/2016
Horrible experience. Service department quoted a 1 year extended warranty for our 2013 X5 (bought new at Century) that would cover oil and filter service on 4/28. My wife returned to pick up car and was told the 1 year was not available. She tried to contact me about 2 year warranty but I was unavailable. Instead of allowing her time to decide she was pressured into paying a $727.83 bill that Century will not apply to the cost of the 2 year warranty. You can't treat customers like dirt. We will never use Century again. The GM was made aware of the situation and offered my some credit for tires. We buy tires from a locally owned tire store business that is fair and reasonable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fast work
byon 05/09/2016
Wasn't expecting it to be done that fast! Jim is one of the best service advisors.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Service Due Check
byon 05/06/2016
Experience was great . Car was finished in timely mannor with no issues and the outside was cleaned !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service Staff
byon 04/18/2016
Jonathan Shaffer was very knowledgable and a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase of M235i Convertible
byon 04/11/2016
The dealer posts the MSRP and the sale price of its cars on its website. Its sale prices are very competitive. This makes it very easy and stress-free to make a purchase. The dealer also was able to arrange for me to have the car I was interested in trading appraised at one of its Charlotte network dealers (close to my home) so I knew ahead of time what they would offer. I got a good price for the new car and a reasonable trade-in price. Additionally, I wanted the wheels swapped from another, similar car - which they did at no charge (while a Charlotte dealer wanted me to pay for the wheel swap). And, they changed the grilles and threw in a set of all-weather floor mats.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The most professional I've seen.
byon 04/07/2016
Consistently excellent response from the entire team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW X5
byon 04/05/2016
Excellent service from Century BMW. The loaner car made the process much easier. Service advisor, Jonathan, did a great job at keeping me informed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/01/2016
honest, dependable, professional and a clean, comfortable waiting area
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor customer service
byon 02/15/2016
Waiting almost 8 month for getting the refund for a canceled warranty, after making several personal and phone request about this problem is for this kind of dealer ship unacceptable. Even talking to management made no difference and I never received any appology or acknowledgment. The trust in this business is gone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments