Customer Reviews of Mercedes-Benz of Wilkes-Barre
Exceptional Service!
byon 06/02/2021
Rachel Southworth, Service Advisor took exceptional care of my vehicle providing professional and knowledgeable attention to detail during my recent service appointment!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Completely satisfied.
byon 04/28/2021
Sheryl, the service rep, gave me a complete explanation of the work to be done and the cost. She kept me updated when the work was being done and was extremely courteous. Every dealership should have customer service like this.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect game!!
byon 04/24/2021
Went in for the "B" sevice on my GLB, and everything was EXACTLY on time, as predicted by the MB Service Advisor. Another great visit. The level of communication at the dealership is great. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fast Service
byon 02/17/2021
The service I scheduled was to install the paint protection purchased for my new CLS300 SUV. They told me it would take 5 to 6 hours. I was provided a loaned car of the exact same model I bought. The service was completed in half the estimated time and its perfect. The entire team was friendly and helpful. I was told the bad weather allowed multiple technicians to work on my car! A++
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Collector Quality Service
byon 01/21/2021
I trust Mercedes-Benz of Wilkes-Barre for all service on my rare G63 AMG Geländewagen including the AMG racing engine. And to top off every service visit they hand wash the custom Alien Green paint job. Come to think of it, even the coffee in the VIP waiting room is a cut above.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Offering Pennsylvania drivers an extensive selection of new Mercedes-Benz models for sale, our team at Mercedes-Benz of Wiles-Barre is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!