Baierl Subaru
Customer Reviews of Baierl Subaru
Replace the damaged finish panel
byon 04/08/2022
The finish panel was damaged near the emblem. The work is to replace the damaged finish panel. Finish Panel (Subaru 91111SG000, see below picture) is only around $80-$100, but Baierl Subaru charged me $554.20 for replacing the Finish Panel and the work was not well done, rear camera view tilted and inside plastic cover damaged near latch after the removal and reinstallation work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Easy and convenient service schedule at a reasonable price
byon 03/16/2022
Scheduling service is easy on the online app, and there are usually many time slots to fit your schedule if you are not trying to schedule at the last minute. I scheduled my 30k mile service, and the cost was actually over $100 less than I was quoted at drop off. Service advisors are helpful and maintain open communication throughout the service process. I especially appreciated receiving a text first thing in the morning letting me know that I could text my service advisor with any questions throughout the day. When I did text with a question, the reply was prompt and answered my question clearly and fully.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Clean and Efficient Care
byon 03/22/2021
While getting my routine oil change at Subaru, I had an excellent experience. The dealership service area was clean. The agent checking me in and out was professional and courteous. The best part was the great interaction with the shuttle driver, he was so kind and on top of everything. I had a quick, complete service experience. I will continue coming back, as I have since I bought this vehicle new in 2016.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine service/oil change
byon 02/15/2021
I received an email stating I was due for a special 6 month checkup. It was worded in such a way that it gave me the impression this is something special Subaru does for their customers as a bonus. We are a new Subaru owner and this was my first service appt. It was basically an oil change with all the usual fluid checks that everyone else does and it cost $85.00. They also told me to come into express service. It was not express. I had to wait an hour. It was a snowy day and had I known this was just an oil change I could have come another day. The email made it sound urgent. The email should have just said it was going to be an oil change. The price was high but that might have been because of the type of oil a Forester needs. Also, the staff in the service department were not very friendly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
retired
byon 07/11/2019
super service again they are the best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wow! Kudos to a great team.
byon 06/23/2019
I left my car at Baierl Subaru for inspection. The service department has been extremely busy with an airbag recall, so it would have been difficult to wait for it. It was dropped off in the late afternoon. I was asked when the next day I wanted it back. I said around 9:30, not even thinking that would be an option. They called and informed me that ii was ready even before the designated time. Kind, courteous, efficient and punctual. What a group!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
recall
byon 05/28/2019
brought my car in for a recall...great experience, as always...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Software update to D-T-E logic
byon 04/30/2019
Prompt and courteous service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 04/23/2019
Service was fast, everything great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall and inspection
byon 04/19/2019
Took me promptly at 7:30, time of my appointment. Paperwork completed efficiently and quickly. Was promised a return trip to my home and there it was as promised. Back home by 8:15. The driver of the transport car was pleasant, gentlemanly and friendly. When he returned to pick me up, everything was ready, paperwork,payment and an explanation of the work done. My experience at your dealer went smoothly with no hassles whatsoever. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Big Fish
byon 04/17/2019
The service was terrific!! It took a little longer than I expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
A
byon 04/08/2019
John Robinson is one of the main reasons I get my car serviced there. I trust him. He's an asset to your company.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic express service
byon 03/15/2019
My 2017 Impreza performed flawlessly since purchased new. The day before my visit, I experienced 2 totally unexpected battery failures, and once jumped, my battery was unable to hold any charge. The car also performed strangely, with poorly-lit or strobing driving lights and error messages re: reverse auto-braking, lane-keeper assist, and collision avoidance systems. I took it to Baierl for Express Service, where they found all cells in my battery were dead, plus an inexplicable crack in my battery case. They not only replaced my battery under warranty in record time, but they also performed an on-the-spot software upgrade to my infotainment system while I was there—rather than make me wait for my pre-scheduled software upgrade appointment in April. Kudos to Maddie who gave me great phone advice before arrival, and special thanks to Zach who handled my case upon arrival, agreed to include the software upgrade, and got me back on the road in about an hour. Fantastic!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 02/27/2019
The Baierl Subaru service dept. is truly exceptional! They completed my oil change, tire rotation and a critical firmware update to the Hartman Kardon audio/navigation system expediently & professionally! Service dept. staff was, as always, friendly & efficient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 02/19/2019
All I had done was routine oil change and tire rotation
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Express Service
byon 02/09/2019
I spent for the service about 25 minutes and everything was done even complementary car wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Baierl Subaru service department
byon 02/07/2019
I always take my 2014 Forester to this dealership, even though it is not the closest Subaru dealer to where I live. I purchased the vehicle there, and always get outstanding guidance from the service advisors
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Consistently Great
byon 02/01/2019
The service department at Baierl Subaru is consistently great. Everyone is courteous, knowlegeable and efficient. They always tell me what is involved in servicing my vehicle in advance. Service is quick and completre. I trust them to be honest and fair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 01/30/2019
I appreciate the express service and the review of the condition of tires, brakes, etc so I can plan for future expenses
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
I don't know
byon 01/26/2019
Every thing was taken care of in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Oil Change
byon 01/07/2019
I had my oil changed. They also checked my tires, etc. also told me my 30,000 mile maintenance was due shortly and gave me a list and cost of what is included. Very thankful fo the reminder. Car was washed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
