Keystone Ford

Today 8:30 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 4:00 PM

Customer Reviews of Keystone Ford

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Co ow2

byChuckleedon 12/15/2016

We had a very helpful sales person. I appreciated Becky alot for all the help she gave us

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
50 Reviews
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sales Rating

Co ow2

byChuckleedon 12/15/2016

We had a very helpful sales person. I appreciated Becky alot for all the help she gave us

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Keystone Ford Service

bySmokyDiehlon 09/06/2016

Great People! I missed my state inspection by one day. I stopped by and they took care of the inspection in a short amount of time!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service!

byJdennyson 07/15/2016

My husband has been looking around for a small car, Chevy Cruze to be exact with low miles and easy on gas because of him traveling for a job. He found one on Keystone's Ford website and we decided to give them a try. The salesman was very nice and stayed by our side the whole time. The manager we worked with was also very friendly. Since we are almost 2 years out of bankruptcy we had our doubts they would be able to do anything for us but we were wrong. They got us approved and got us a payment we could afford after explaining our finances. I couldn't be more happier with our 2014 Chevy Cruze and the experience we had there. We are looking to trade our Chevy Tahoe in in about a year and planning on going back to them to purchase our next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

F150 State Inspection.

byCarla1690on 04/23/2016

Quick service for a state inspection and professional service writers. Just need more men's magazines to read in the waiting room.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Keystone Ford Hit a Homerun Again

bymwc4957on 04/11/2016

Frank Blood was very helpful in getting the cost where it needed to be. Described in detail all of the advantages of this vehicle. I knew I was interested in a Fusion but his help helped me to make up my mind. This is the 5th. vehicle I've purchased from Frank Blood I guess that kind of say's it all. When the cost looked like it might be out of reach Casey jumped in and made the numbers work. Mike Carey Satisfied Customer

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

"Almost" completely satisfied!

byEscape201637on 04/08/2016

I came with the intention to buy out my 2014 Ford Escape lease and ended up with a new 2016 Ford Escape lease instead. It was only the work of "Doc" Mark Brown's ingenious way of showing me the comparisons on my loan to buy my 2014 or to lease the new 2016 with all the extras, 4WD and quieter ride and more leg room for the driver and the increase of mileage per year, that convinced me to try the lease program for another two years. I loved Doc's personality and caring spirit. However, we did have issues when it came to the settlements on the computer and paperwork files. what should have taken an hour or two, had me coming back an additional day. Bummer, but it all finally worked out and I love my car. Thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Car care

by2manydogzon 04/08/2016

Everyone has been very helpful and consider. I like that the dealership is close to where I work because I can drop may car off and walk to work.then it is ready when I'm done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015edge

byedge201571on 04/06/2016

WE were very pleased with our salesman Russ he was very helpful and patient with us .So I would like to thank him and the staff for all their help

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Caught dealer multiple times not doing service billed.

byUnhappyFordFanon 04/05/2016

We are almost forced to use this dealer. Our company uses Wheels, a fleet management service. This is the only authorized Ford dealer within a reasonable distance. We have caught the dealer multiple times not changing filters during service. We mark the filters in hidden spots, or with black tape in spots not visible, and have shown them multiple times about the issue. We can bring back vehicle, and get filter put on, but what is to say they haven't done other work that they are billing for? Getting a business card from service manager offering free service the next time is almost hilarious. The sentiment is there I guess, but if we didn't have to bring vehicles there, we wouldn't. We have been taking them to the Lincoln dealer locally, and they can do wheels work, but since they aren't the authorized Ford dealer for this area, I believe we pay a 15% surcharge on each billed item. I am guessing they are a flat rate shop. The service writers seem to hvae good intentions when you talk with them, but there hiring practices with their techs, and their follow up on them leaves a tremendous amount of room for improvement.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Ford Fusion

bympsbusteron 03/25/2016

I loved my 2012 Fusion which is why I bought a 2016. Same car just newer.I am a repeat customer and have all my service done at Keystone Ford. I think that says how I feel about my experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Loving the new car

byKimFreedon 02/22/2016

I purchased a 2016 Ford Escape. I felt the service was excellent and very helpful in putting me in a vehicle I could afford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

by48482016on 02/21/2016

Frank Blood our salesperson was very accommodating with the purchase of our 2013 Ford Escape.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A good experience

byelewis2755on 02/08/2016

I enjoyed a very nice time with Clint picking my f-150.He was very helpful and knowledgeable about the options on the trucks.I think he and Keystone provided me with the truck I wanted at a very good price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford Transit Purchase

bycanTravelon 02/01/2016

Ford Transit XL 12 passenger, the service was great. I was satisfied with the ability to pick and choose options to order this van. Open and friendly sales and sales manager. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Reassurance

bytgloon 01/20/2016

I came in for an oil change and a concern about my brakes. The service department performed my oil change and brake check quickly and addressed my concerns leaving me feeling secure in my cars performance. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Great Service, Great Deal and, Great Merchandise!!!

byfoxybrownon 01/11/2016

I purchased a 2014 Ford Focus, the vehicle was very clean and, it runs nice. Becky Taylor was my salesperson and, I feel that she got me, the best deal possible, she was very professional, prompt, very courteous and, she made me feel very comfortable, you would've thought, we knew one another, prior to my visit. I came in on Wednesday, chose my car and, signed my paperwork on Saturday. There was cigarette scent, from the previous owner. Ford sent my car, to be deep conditioned, it's been in my possession, since last Wednesday and, I've been enjoying it, every since. Thank you guys, for getting me into something fast and, very nice...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thanks

byRvgreen7on 01/09/2016

Was told that the washer fluid was refilled and it wasn't other than that everything was very good was in and out in under an hour

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Excellent service!

bybjgearharton 12/29/2015

Excellent service! The staff treated me like a queen and were able to get the exact Ford Explorer that I wanted! Great people at Keystone Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Replace Heat Shield

bystu1105on 12/25/2015

Excellant service and very helpful. Will definitly purchase my next truck from your dealership

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership

byHeb112890on 12/13/2015

Keystone has excellent customer service. Very reasonably priced. Salesmen are knowledgeable and accommodating. My entire family has purchased a vehicle from Keystone and will continue to do so. Randy is the salesman you want to ask for.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Found our special F 150

byChasrbeon 12/01/2015

Keystone Ford worked very hard to locate a special 2015 F150 to meet our needs. Service and financing was fast and smooth. We will be back again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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