Customer Reviews of Woltz and Wind Ford
Woltz and Wind Ford Excels
byon 03/06/2024
Unsurpassed since I met them in1983. now, they even pick up your car when it is time for preventative maintenance. you know the employees are happy when the greet you with a smile every time.The Escape is a much improved car since 2023.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Slow and sloppy once again
byon 06/29/2019
This is probably the last time we will use WW for our Ford service. Clearly, the Service Dept has become so busy with commercial business that they have no time for the regular customer. Compete lack of communication and when they do communicate, they don’t listen or deliver on completion times, service updates, etc. The only way we ever get anything done is after the car is already a day later than promised and we have to fight with the tech, the service mgr and even the General Manager. Proving that the WW is so broken, we have received texts and emails asking us to comment on our last visit. It’s obvious that the folks making those calls and sending those texts had any idea that we had to elevate our issues to the GM level. Simply stated, after 20+ years of customer loyalty, you have finally driven us away. I know that probably doesn’t matter to WW, because the Service Dept is already booked to capacity. Losing us won’t move the needle or change how you operate - and that’s unfortunate.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Terrible service.
byon 06/08/2019
It took almost 2 weeks to get my truck repaired When I dropped it off I was told it would only take a couple days. I never got a call updating me on the status and when I would call I just got told one they needed it another day. After they fixed my AC they left bolts inside my dash. I had to go back to get them to remove the bolts.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
4/19 Woltz & Wind_Warranty Repairs
byon 06/01/2019
If you find yourself in car drama, the combination of Ford Roadside Assistance and Woltz & Wind will make a rough day bearable. Fortunate that it happened during daylight and in a location where I could pull off the road/park safely. A (warranty covered) overheating problem led to a tow to the dealer. Thanks to Service Coordinator Katy for her communications throughout the process. Thanks to W&W for the Enterprise Car Rental relationship (covered by my warranty), including easy return drop off at W&W dealership. (Friendly service at Enterprise, BTW.) W&W is a busy service shop... My car was quickly put in the que on Monday around 5pm and it was ready for pick up Friday. So far, so good! **FYI_Adjust expectations that unscheduled repairs can be completed on the spot or in 24 hours...service appointments are honored and this shop is BUSY. **
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 04/09/2019
Great service. Great people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
repair work
byon 04/02/2019
I can say I had the best service person ever,, Katie ... great she help a lot as we worked out the repair
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review, The Works Package
byon 03/14/2019
Great service experience, as always!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Woltz & Wind Continues to Deliver Quality Service
byon 02/26/2019
I just leased my third vehicle with Woltz & Wind for a number of reasons. One of the main reasons is how well their Service Department operates. They continue to deliver a quality product and they really care about Customer Service. Taking your vehicle in for unplanned service (my recent issue) is never fun, and the professionals at Woltz & Wind knows this. The Customer Service Representatives keep you up-to-date with the status of what is needed for your vehicle and they work with you to get you to a satisfied result. I wholeheartedly recommend Woltz & Wind for you car buying and car servicing needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Strike Two and Three for Woltz and Wind Ford Service Dept
byon 01/30/2019
A few months back I wrote a review concerning a scheduling glitch that Woltz and Wind Ford within their scheduling system. In short their online system did not communicate with their service scheduling system, and my appointment was canceled at the last minute. STRIKE ONE. Since then they have removed this tool from their site, as I am sure I was not the only one to experience this issue, kudos for listening to the customer. As such I decided to give them another try, which to my dismay was a mistake. I called the service department a few weeks before hand and got on the schedule, as I have learned it takes at least a couple weeks to get an appointment. One would think that they must be doing something right to be so busy, I found out today that is not the case, but I will explain more about that later. Upon arrival I was greeted with a smile and they got right to work on my vehicle. Services being executed today include, an oil change and tire rotation, repair hood latch that gets stuck open and takes a great deal of work to get closed again, repair back up sensor that was showing red zone for two days straight and finally repair windshield washer fluid sensor that fails to provide an alert when nearing empty or when completely empty. As I exited the service desk area I heard the one mechanic tell the other mechanic to just spray some WD40 or JB Blast on it, to which I informed him that I tried that and it was a short term fix and would stick again the next time you opened the hood. To which I swore he gave me a smirk, but let’s pretend he didn’t. After an hour or so the service manager came in and went over the diagnosis with me. 1. Oil was changed and tires rotated 2. The latch and cable would need replaced, but they didn’t have the cable there and they would need to order it in, it would be there by tomorrow. (Funny enough everyone that needed parts that day, from brake pads to sensors, needed to come back or wait another couple hours for the parts to arrive… no wonder it takes forever to get an appointment, everyone has to come back or wait the whole day. You would think a Ford dealership would at least have brake pads for a later model Ford). 3. They couldn’t replicate the issue with the back up sensor, but a notice was out advised that water can ingress through the back of the sensor causing the issue I was having and instructed to put grease on the back of the sensor to protect it, which they did. We shall see how well this works. 4. Finally, 2015 Ford F-150 XLTs do not come equipped with a windshield washer fluid sensor to alert the drive when it is low or empty… interesting. No problem, I will just open the hood and check every so often, oh wait the hood won’t close when I do that…. Still not a big deal I guess. A little sarcasm there if you couldn’t pick up on it. Moving on. When I purchased my truck as a certified preowned I was given a “Bumper to Bumper” extended warranty. Well get ready for my shocked face… the latch and cable replacement are not covered. Not a big deal, its not like it is a safety feature of the vehicle. I am sure this is a consumable item that everyone needs to replace four years after the vehicle was manufactured… no? How much you ask, $350. I looked it up, I can get the parts for $60 from the dealer down the street from my house. Ridiculously over priced for a simple repair! STRIKE TWO. I said no thank you and that I would take care of it. When the service was complete and I was called to the cashier window, I made the crazy assumption that I would only need to pay for some grease and maybe a few minutes of labor, as I was finally using my free oil change. I should seriously know better by now…. Diagnostic fees of $50 for EACH issue. Ok I get the back up sensor, they had to try and replicate the issue and look into the error, but I told them exactly what was wrong with the hood latch. They literally charged me $50 to look at it and say “Yep you were right, the latch is faulty”. I thought this couldn’t be accurate and asked the cashier to please confirm that this was the case. Confirmed and STRIKE THREE!!! Dear Woltz and Wind Ford Service Department. Please start putting your customers first and stop nickel and diming them. I will make it a point to advise everyone I know to stay away from your establishment at this point. I am beyond shocked that this is the level of service given after the sale is made. Again I could not have been more impressed with your sales department, but due to the complete lack of customer focus on your service side you have lost my business and anyone who will listen business for good.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Transit work
byon 01/11/2019
Dropped vehicle took shuttle home and returned later when shuttle picked up. Great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/10/2019
I was in contact with Katie and she kept me updated with everything going on with my truck service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
'14 Ford Fiesta Bad Ground
byon 01/07/2019
So I went to the gas station, filled my tank, went to start my car and it would not start. Had AAA tow me to the dealership, was told it was a snapped negative cable and my battery died. Bought the negative cable and battery installed them, still would not start. Had my dad with me through this and he went in and wanted to speak with the big dog in charge, Jack May. Jack took us to the garage and spoke with the mechanic, was told that the ground cable was not long enough so it wasn't going to pick up a charge, not the negative. Was also informed that I was going to have to pay $400+ for repairs. They didn't bother to look up to see if the customer had an extended warranty, and the mechanic said that to Jack May. He wasn't very happy. So Jack got me set up with a rental vehicle while they were to work on my 2014 Ford Fiesta. A week later, got the call that my vehicle was ready for pickup, and would actually start, while I was at work. Went and got it the next day and haven't had any issues since. So, kudos to Jack, for getting the issue resolved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
OWNER
byon 01/04/2019
ALL GREAT
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worse than bad service is NO service
byon 12/30/2018
I scheduled my appointment almost a month in advance. (For an inspection, and alignment) dropped my car off the day before. I had to call the following day to ask if my car was done yet, only to be told it hasn’t even been pulled into the garage yet. They asked to keep it another day. I couldn’t afford to be without my car for 2 days due to work so I declined. They can’t manage to complete service on scheduled appointments, but if you’re a walk in you’re good, because they still got taken care of.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Very happy owner
byon 12/23/2018
Competent, courteous and prompt service, as always. It's one of the reasons I chose my Ford Fusion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellentI
byon 12/23/2018
I deal with Ziggy. He always takes of my vehicle and me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 F-350 LIMITED
byon 12/23/2018
Was in Pittsburgh on business, traveling from Florida. Called every dealership within a 50 mile radius and this dealership was the only one willing to squeeze me in. Was told it could take 3-4 days to complete repair, they had my truck completed the same day I dropped it off. Great service advisor also!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
rear brakes squealing
byon 12/20/2018
My concern was handled nicely. Service advisor, Rick< kept me informed about concern and updates on when truck would be ready
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall
byon 12/19/2018
Truck was delivered on time. Door would not open and piece was broken doing repair. Was aware of broken piece by dealer which they had to order. Did not discover the door would not open from the inside a week later since it was the passenger door. The dealer fixed both problems and now things are all good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
pat glantz
byon 12/18/2018
Had great service on my 2012 lincoln no more leaking sunroof the service was fast and car was ready when they said it would be would recommend woltz and wind ford to everyone
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Explorer Service Experience
byon 12/10/2018
Very positive in all aspects
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 12/09/2018
I was totally satisfied with my most recent service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
"Pittsburgh's Award Winning Ford Dealership! Stop by and visit us today at Woltz & Wind Ford in Heidelberg, Pittsburgh, South Hills, Bethel Park, and Coraopolis, your local Ford dealer for New, Used Car, Truck, SUV dealership. We take pride in the vehicles we sell and strive to succeed in great customer experience and satisfaction."
1 Comments