Mercedes-Benz Of Wilsonville
Customer Reviews of Mercedes-Benz Of Wilsonville
5 star Moein
byon 04/27/2024
Morin was very personable and professional. He greeted me with a smile that I felt was very genuine. I brought my car in for what I thought was a rear fog light out. Morin explained to me that the car was designed to only have the rear driver side fog come on when the fog switch is turned on. Not wanting me to have driven all way to Wilsonville, Morin checked to see if there were any recalls for my car and found one software recall that needed to be done. He had the service department take care of the recall. He could have sent me on my way and not said anything about the recall , but he didn’t. Very professional move. Thank you Morin for going the extra mile!!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Failed to honor wheel warranty
byon 02/09/2017
Purchased after market wheel damage warranty that was promised all MB dealers honor. When took it to MB Wilsonville, OR on 12/16 was told they were not able to get ok from warranty claim dept because of holiday low number of adjusters. Would have to wait to first of year. Waited and never got call to get work done. Called and told that warranty company did not have a record of my policy. I called myself and got confirmation of policy within 5 minutes. Sent copy of policy to MB Wilsonville service on 1/24/2017. Was told they would try again. On 2/8/2017 I called warranty company and was told that no one from dealership has contacted them for my claim. Don't understand what's going on. Dealer seems not to really care about warranty service for my car. Should it really take 6 weeks to get go ahead on my insurance policy that they sell. If so just tell me and I will move on to another MB dealer and tell others to be cautious with Wilsonville MB service dept.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
So Disappointed in Car and Service Department
byon 08/25/2016
Been a little over a year since I bought my car from this dealership. When I bought the car last July it had a little over 10k miles on it. I've put a little over 5k miles on her in the past year. So far the windshield wiper sprayer and one of the side mirrors had to be replaced (both listed as defective on the repair slips) and now they cannot figure out why my car makes screeching noises when I accelerate or brake. I've had it in their service department twice now and both times they were sure it was fixed. The last time I was told (several times - guess they didn't think I understood) this was being covered as a "DSA Goodwill" but would not be covered in the future since this was not covered under either warranty (I purchased the extended warranty - money well spent I see!). Called and asked for Ryan Cook (my salesperson) - was put through to his active voice mail and left a message with no response, after 2 days called to speak to the Service Manager and was led to believe there was no service manager by the receptionist. WHAT???? No Servie Manager at a dealership. Got a call from Michaela after a survey submission - she said Ryan was no longer with the company and that they did have a service manager. Promised me a call from the service manager. Been 4 days and no call (probably since they are aware of the brake pad issue below). Took my car to Les Schwab and they lightly sanded the brake pads and re-lubed everything - we'll see what happens. The Service Person let me know that they have had several memos on how Mercedes is struggling with their brake pads. I found several mentions of the C Class having the same issue as mine on MBWorld. I am so disappointed in this car and the dealership. Unfortunately now my brothers get to say - "told you so"...........
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Excellent Service- As Usual
byon 01/13/2016
I have been dealing with M/B of Wilsonville for over 10 years (Sales and Service) and have never been disappointed. Chris Cain provided exceptional service and went beyond his duties to check out small scratches and have the detailer buff the area. Service was completed ahead of schedule because I was waiting and for a reasonable price. Glad to see Mike Rossi back as Service Manager !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 12/18/2015
Professional, courteous, friendly AND competitve ! Mark Mattecheck worked very hard to find the right model for us. He's well versed in Mercedes products and many other marks so his insights were very helpful. You'll enjoy working with Mercedes of Wilsonville because the Owner is committed to customer service and satifaction and that attitude is reflected by everyone that works there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brent is an excellent Car sales man
byon 12/01/2015
We enjoyed the experience of working with Brent Mesher for lease of our mercedese. Brent is anything but a pushy sales person, He worked with me ov er months to idemtify the right car for me. We will go back to him for our future automobile needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ross and Christy BMW 328I
byon 11/28/2015
We were actually stopping by to look for and get an education on the Mercedes "C" series. We were kindly greeted at the showroom door by Gil Fuchs. My wife and I went for a stroll on the lot while Gil went to find out if there were any used "C" models in our price range, and there we none. However we found a beautiful BMW 328i. We went to lunch to think about it and came back and made the purchase.The whole experience was very comfortable and Gil was not pushy at all. There are only two issues on the negative side. The car mileage was listed at 40K and when we were closing up the paperwork, we found out that the true mileage was actually 58K. This was a big disappointment but the car was in such good shape that we continued with the purchase. The other issue was the second key fob. It was nowhere to be found. Gil said he would follow up on getting it to us along with my request for past service records. In closing, again I want to emphasis that it was a great buying experience and my wife is thrilled with her new car. Sincerely, Ross Duncan
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Grate care taken from start to finish
byon 11/24/2015
From the time I called and asked to get squeezed in same day, to the greeting by the service writer, Valarie Smith. Excellent experience and much better pricing and hospitality than other Beaverton Dealers. Trust me, its worth the drive to Wilsonville .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Expectations Exceeded!
byon 11/17/2015
We couldn't have asked for a better experience. We inquired on-line about lease options, and worked with Jerry Fischer to get an understanding of the details. Jerry was very thorough and responsive; when we arrived in person he had everything ready for us... we drove away with exactly what we wanted, with terms we didn't think were possible! The entire staff was amazing... such a comfortable, enjoyable experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Above and beyond expectations
byon 11/11/2015
We live in Florida and our daughter moved to Portland after graduating from college. When she started a new job and needed a car we decided instead of repairing her car and spending the money to ship it there, we would buy one locally. We found a used car for a great price on Edmunds at Mercedes Benz of Wilsonville and contacted John Frentsos ( internet sales). He was amazing! We asked him to test drive the car since we were purchasing sight unseen long distance. He did and let us know honestly everything about it like he was purchasing for his own daughter,. He went way above and beyond what was expected, and even had a courtesy car pick her up and bring her to the dealership since she was at least 30 minutes away. Even though we purchased a used car, she was treated like she bought a brand new Mercedes. We highly recommend this dealership and their personal attention.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
THE BEST CAR BUYING EXPERIENCE EVER
byon 11/03/2015
Brandon King and the whole MB of Wilsonville crew made our purchase of our new C-class a very pleasant experience. Brandon was patient, relaxed and thoughtful. At no time did we feel pressured, rushed or that we were wasting his time. He along with everyone we encountered were kind, efficient and eager to please. As "Lifetime" as this may sound, MB of Wilsonville has a customer for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellant Car Buying Experience
byon 11/03/2015
Brandon King was exceptional with his attention to detail in providing my wife and I this wonderful car buying experience. He helped with ensuring all of our needs were met, questions asked and answered as well as delivering our new purchase. The staff, especially Kathy (barista/receptionist) was truly outstanding in making us feel welcome and ensuring our time was well spent. I would also like to point out the young man who did all of the prep work from getting the car ready to removing an emblem from our trade in, he was truly outstanding. Really enjoyed the car buying experience, Thank You!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Excellence
byon 10/16/2015
Our Service Advisor, Syd Somes, provided amazing attention to detail and scheduling. Through a mix-up on our part, we brought our MB in without a reservation. Syd made immediate accommodations, provided a loaner vehicle, and kept us informed throughout the service period on when our vehicle would be available. All service was performed as indicated, no surprises, and a car wash included. We're more than happy,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Ever
byon 05/06/2015
I never expected to be treated like a king, just fair I was surprised by how great my experience was.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Experience buying a car EVER!!
byon 03/27/2015
I contacted Ryan Crooks by email initially. He was very responsive and had specific answers to my questions. He didn't say anything like, "come in and we'll talk." Instead, he was up front and told me exactly the deals he'd be willing to do with me before I stepped foot in the dealership. Once I arrived, he answered any other questions that I had. There was no pressure to buy. He showed me exactly what I wanted and didn't try to "up sell" me. He didn't even suggest a car that I hadn't asked about, which I appreciated Once I decided on the car I wanted, I had very specific financing terms that I needed to be met. He stayed within those terms, gave me a VERY fair price on my trade and we got the deal done. I couldn't be more happy with my car buying experience. This whole crew went above and beyond and made me feel like royalty. They treated my children, ages 6 and 10, like human beings and were very respectful of me. I am a HUGE fan of this dealership and will go back for my next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments