Mercedes-Benz Of Wilsonville

Today 9:00 AM - 7:00 PM
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Sunday
10:00 AM - 6:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Mercedes-Benz Of Wilsonville

3.9
Overall Rating
(10)
Recommend: Yes (7) No (3)
Write a review: Sales | Service
sales Rating

MB Wilsonville People Focused

byGlobalcamon 05/03/2018

Mercedes-Benz of Wilsonville has treated us so well since 2010 when we bought our car. We did not buy a really expensive car but we are treated the same as anyone else who comes to the door.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
23 Reviews
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sales Rating

MB Wilsonville People Focused

byGlobalcamon 05/03/2018

Mercedes-Benz of Wilsonville has treated us so well since 2010 when we bought our car. We did not buy a really expensive car but we are treated the same as anyone else who comes to the door.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A great buying experience

bybgersonon 03/24/2018

This was a very easy purchase. We found the vehicle we wanted online, came in and met with Brent, drove the vehicle, negotiated the price and drove it home the next day. Through the process, Brent was friendly, helpful and professional. He was a pleasure to work with. There was no high-pressure selling as in most dealerships and no "grinders" to close the deal. Jeff added a personal touch by staying in contact with me online. We're already thinking about another Mercedes from Mercedes-Benz of Wilsonville.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Try Another Dealer

byscotcroon 01/03/2018

My wife and I leased a new C300 in December from MB Wilsonville, and although I am totally happy with the final deal, I do feel compelled to let everyone know that at this point, based on how the whole transaction went down, I do not feel I would ever do business with Wilsonville Mercedes Benz again. In fact, even though I did prepay the maintenance, I plan to take it to a different dealership for maintenance. I will try to be brief in explaining why I feel this way. 1. When we got to the business manager, the final numbers presented by Brian Revord were not the same as we had discussed with Brandon King. This really was not a problem for us until Brian threw his hands in the air and said that that those were the numbers they gave him, with the attitude that there was nothing he could do about it. It was only at our insistence that he took action to check into it. Ultimately the monthly payment was more than what we negotiated. 2. After checking, Brian Revord said they had not included a USAA rebate, and after plugging that in, presented a payment that was only marginally closer to our expectation. And again conveyed that it was not his problem, and we felt we were expected to just deal with it. Which at this point, we were not. And again, only at our insistence, did he reluctantly check with Brandon King to ultimately recover the work sheet we were working from. 3. After confirming that the numbers were in fact wrong, we did find that Brandon King had made a few adjustments to the numbers, but confirmed what the payment should have been. When I expressed to Brandon King that we should have had a conversation about the final numbers before we got to the business manager, he graciously acknowledged and apologized. 4. At that point the graciousness ended as Brian Revord appeared to struggle to make the numbers work. He was visibly upset with us and pouted throughout the remainder of the transaction. He only spoke to us when absolutely necessary to complete his task. With Brandon King in the room for the remainder of the transaction, we made great attempts to lighten the situation and hopefully turn a sad and frustrated event into the happy one it should have been. 5. The final monthly payment actually worked out to be less than what we originally thought, which we were happy to see, but Brian Revord offered no explanation. If that was his way of trying to make the situation better for us emotionally, it totally failed. The issue was not really about the payment difference, it was not really about money at all, but integrity and respect. 6. As a whole, the “team” we worked with that night was quite dysfunctional. They all acted like they worked for different companies, each interested only in their responsibilities. Including the Sales Manager who we never actually talked to. At one point our sales consultant, referred to it as the 'B' team. 7. A few days after the transaction we were informed that the lease agreement still was not correct, and we needed to sign a new one. The bottom line payment was still the same, but they had to send someone out to have us sign new lease documents. I have had several conversations with the leadership team at MB Wilsonville about this situation, all seemed sincerely disappointed in how things worked out. But in the end, they just don't get it. There are definite leadership issues at this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good experience of buying a car from Mercedes in Wilsonville

byTimshayon 12/28/2017

Our family purchased an E400 couple from this dealership. That was a pleasant experience. Our sales person is Mr. Brent Mesher. He is knowledgeable and nice. As matter of fact, the whole sales department are really nice. The owner Jeff is also came to talk to us. We felt we were treated very well. Tim Shay

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Stereotypical Car Salesman - Not Mercedes Experience

byFaithMorieon 12/23/2017

You have lots of options, but somwewhere else. These guys wasted so much of my time. They told me the vehicle was available, during the week of Christmas. They waited until Christmas Eve to tell me that they sold it to someone else. This was AFTER they pulled my credit, which I do not at all appreacite. If you want to be treated like this, go to a Chevy dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Great service dept

byLovemymercedeson 10/17/2017

We have taken our cars to Mercedes Benz of Wilsonville since 2013. They are extremely professional and keep us aware of not only cost but also aware of how the service appt.is going. They have a pleasant waiting and snacks that would appeal to anyone

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!!

byJkravitz84on 10/04/2017

Jeff was great to work with. We found a car online and he had it ready for a test drive by the time we arrived. We didn’t feel any pressure throughout the process. He was extremely helpful and went above and beyond to make sure we were comfortable the entire time. Financing was simple and their team helped us find a great rate. Definitely suggest Mercedes Benz of Wilsonville!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership!

byjlyrintzison 07/01/2017

I had a pleasure to work with Brandon King at the Mercedes of Wilsonville when purchasing a 2016 E250. Great experience, they made the transaction easy and quick. Highly recommend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Salena Mellick is the best!!

byMelw1282on 02/21/2017

I was so nervous buying my new car because I was pregnant and wanted to make sure I was getting something not just cool looking but also safe! Salena was very patient , stayed with in my budget and super friendly!! I highly highly recommend her!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Failed to honor wheel warranty

bycouvrunneron 02/08/2017

Purchased after market wheel damage warranty that was promised all MB dealers honor. When took it to MB Wilsonville, OR on 12/16 was told they were not able to get ok from warranty claim dept because of holiday low number of adjusters. Would have to wait to first of year. Waited and never got call to get work done. Called and told that warranty company did not have a record of my policy. I called myself and got confirmation of policy within 5 minutes. Sent copy of policy to MB Wilsonville service on 1/24/2017. Was told they would try again. On 2/8/2017 I called warranty company and was told that no one from dealership has contacted them for my claim. Don't understand what's going on. Dealer seems not to really care about warranty service for my car. Should it really take 6 weeks to get go ahead on my insurance policy that they sell. If so just tell me and I will move on to another MB dealer and tell others to be cautious with Wilsonville MB service dept.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

So Disappointed in Car and Service Department

byBuzzybellyon 08/25/2016

Been a little over a year since I bought my car from this dealership. When I bought the car last July it had a little over 10k miles on it. I've put a little over 5k miles on her in the past year. So far the windshield wiper sprayer and one of the side mirrors had to be replaced (both listed as defective on the repair slips) and now they cannot figure out why my car makes screeching noises when I accelerate or brake. I've had it in their service department twice now and both times they were sure it was fixed. The last time I was told (several times - guess they didn't think I understood) this was being covered as a "DSA Goodwill" but would not be covered in the future since this was not covered under either warranty (I purchased the extended warranty - money well spent I see!). Called and asked for Ryan Cook (my salesperson) - was put through to his active voice mail and left a message with no response, after 2 days called to speak to the Service Manager and was led to believe there was no service manager by the receptionist. WHAT???? No Servie Manager at a dealership. Got a call from Michaela after a survey submission - she said Ryan was no longer with the company and that they did have a service manager. Promised me a call from the service manager. Been 4 days and no call (probably since they are aware of the brake pad issue below). Took my car to Les Schwab and they lightly sanded the brake pads and re-lubed everything - we'll see what happens. The Service Person let me know that they have had several memos on how Mercedes is struggling with their brake pads. I found several mentions of the C Class having the same issue as mine on MBWorld. I am so disappointed in this car and the dealership. Unfortunately now my brothers get to say - "told you so"...........

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Excellent Service- As Usual

bydavecole597on 01/12/2016

I have been dealing with M/B of Wilsonville for over 10 years (Sales and Service) and have never been disappointed. Chris Cain provided exceptional service and went beyond his duties to check out small scratches and have the detailer buff the area. Service was completed ahead of schedule because I was waiting and for a reasonable price. Glad to see Mike Rossi back as Service Manager !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Dealership

byMarie_Danon 12/18/2015

Professional, courteous, friendly AND competitve ! Mark Mattecheck worked very hard to find the right model for us. He's well versed in Mercedes products and many other marks so his insights were very helpful. You'll enjoy working with Mercedes of Wilsonville because the Owner is committed to customer service and satifaction and that attitude is reflected by everyone that works there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Brent is an excellent Car sales man

byAnilPandeyon 12/01/2015

We enjoyed the experience of working with Brent Mesher for lease of our mercedese. Brent is anything but a pushy sales person, He worked with me ov er months to idemtify the right car for me. We will go back to him for our future automobile needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Ross and Christy BMW 328I

byRoscoeP51on 11/28/2015

We were actually stopping by to look for and get an education on the Mercedes "C" series. We were kindly greeted at the showroom door by Gil Fuchs. My wife and I went for a stroll on the lot while Gil went to find out if there were any used "C" models in our price range, and there we none. However we found a beautiful BMW 328i. We went to lunch to think about it and came back and made the purchase.The whole experience was very comfortable and Gil was not pushy at all. There are only two issues on the negative side. The car mileage was listed at 40K and when we were closing up the paperwork, we found out that the true mileage was actually 58K. This was a big disappointment but the car was in such good shape that we continued with the purchase. The other issue was the second key fob. It was nowhere to be found. Gil said he would follow up on getting it to us along with my request for past service records. In closing, again I want to emphasis that it was a great buying experience and my wife is thrilled with her new car. Sincerely, Ross Duncan

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Grate care taken from start to finish

bymb_owner4on 11/24/2015

From the time I called and asked to get squeezed in same day, to the greeting by the service writer, Valarie Smith. Excellent experience and much better pricing and hospitality than other Beaverton Dealers. Trust me, its worth the drive to Wilsonville .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Expectations Exceeded!

bykerebolxon 11/17/2015

We couldn't have asked for a better experience. We inquired on-line about lease options, and worked with Jerry Fischer to get an understanding of the details. Jerry was very thorough and responsive; when we arrived in person he had everything ready for us... we drove away with exactly what we wanted, with terms we didn't think were possible! The entire staff was amazing... such a comfortable, enjoyable experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Above and beyond expectations

byfloridamom4on 11/10/2015

We live in Florida and our daughter moved to Portland after graduating from college. When she started a new job and needed a car we decided instead of repairing her car and spending the money to ship it there, we would buy one locally. We found a used car for a great price on Edmunds at Mercedes Benz of Wilsonville and contacted John Frentsos ( internet sales). He was amazing! We asked him to test drive the car since we were purchasing sight unseen long distance. He did and let us know honestly everything about it like he was purchasing for his own daughter,. He went way above and beyond what was expected, and even had a courtesy car pick her up and bring her to the dealership since she was at least 30 minutes away. Even though we purchased a used car, she was treated like she bought a brand new Mercedes. We highly recommend this dealership and their personal attention.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

THE BEST CAR BUYING EXPERIENCE EVER

byjennco1on 11/03/2015

Brandon King and the whole MB of Wilsonville crew made our purchase of our new C-class a very pleasant experience. Brandon was patient, relaxed and thoughtful. At no time did we feel pressured, rushed or that we were wasting his time. He along with everyone we encountered were kind, efficient and eager to please. As "Lifetime" as this may sound, MB of Wilsonville has a customer for life.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellant Car Buying Experience

bydrvinkmanon 11/03/2015

Brandon King was exceptional with his attention to detail in providing my wife and I this wonderful car buying experience. He helped with ensuring all of our needs were met, questions asked and answered as well as delivering our new purchase. The staff, especially Kathy (barista/receptionist) was truly outstanding in making us feel welcome and ensuring our time was well spent. I would also like to point out the young man who did all of the prep work from getting the car ready to removing an emblem from our trade in, he was truly outstanding. Really enjoyed the car buying experience, Thank You!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service Excellence

bydougcappson 10/16/2015

Our Service Advisor, Syd Somes, provided amazing attention to detail and scheduling. Through a mix-up on our part, we brought our MB in without a reservation. Syd made immediate accommodations, provided a loaner vehicle, and kept us informed throughout the service period on when our vehicle would be available. All service was performed as indicated, no surprises, and a car wash included. We're more than happy,

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map
Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Express Service
Customer Lounge Area