Ron Tonkin Chrysler Jeep Dodge Ram FIAT
Customer Reviews of Ron Tonkin Chrysler Jeep Dodge Ram FIAT
DO NOT BUY FROM THIS DEALERSHIP, THEY SCREW PEOPLE OVER
Not a fan of this place. Went down there to cut a deal. The truck I was looking at was $1000 cheaper than what I saw at Dick Hannah's, so I knew the deal I was asking for wasn't completely out of order and was reasonable. I just wanted the $1000 off for a lesser truck. I was on the lot for maybe 45 mins before I was told "they couldn't do the deal". Had it ended there I wouldn't have given them a better rating. I get it, they need to make money. They have the truck, they get to make the call to sell it or not. Where the bad rating comes in, is I went back to Dick Hannah's and talked with them. They did a swap or a buy for the truck and cut me a deal on the truck. I bought the truck on a Saturday, Sunday came and Ron Tokin wouldn't release the truck saying they were still working the deal with me. I had already bought the truck the numbers were already dialed in and now they wouldn't release the truck to Dick Hannah's. I had three times to get them to release the truck. The first time they said they didn't know what I was talking about, the second time they hung up, and the third time I talked with the sales guy I worked with. Not what I would have expected. UPDATE: STAY AWAY FROM THIS DEALERSHIP!!! I bought my Truck from Dick Hannah but they bought the truck from Ron Tonkin to transfer it over. WOW !!! These guys are [non-permissible content removed]. I told them I wasn't interested in the deal at Ron Tonkin and I already bought the car from Dick Hannah and they needed to turn the truck over. Keep in mind I bought the truck Saturday, Ron Tonkin said they (Dick Hannah) could have the truck. Sunday rolled around and Ron Tonkin wouldn't release it. I called them again and told them I bought it, they said they would release it. Monday comes and they still wouldn't release it. Then Monday afternoon at 1630 rolled around, Ron Tonkin calls Dick Hannah tells they tough they sold it. Horrible dealership. Extremely dishonest. Not trustworthy and horrible to work with.
I’ve been at various car dealer’s but I had not experienced an austanding customer service like Tonkin! I’ve been recommending Tonkin to friends and family members this is my second car I purchased from them and most differently would come again if we decide to get another car.
Sung park was amazing salesmen. His wisdom and kindness really touched my heart. This is the second time this year I’ve purchased a Jeep and I will always return .
Help in selecting a new truck
Just Came in to gather info on bigger trucks and options as need bigger truck for towing a trailer Their patience and help was outstanding! Went through all models, trans, engines ,options, upgrades. Made sure truck fit my needs vs just getting me in a vehicle. Trade in pricing was excellent on my toyota. Didn’t expect to pull trigger on a new 1500 but couldn’t resist. Love this truck!!!
Performance was sub par
Ron Tonkin had my car for one week (the 23rd-28th of July) they did not contact me to tell me they received the car I had an appointment for the 24th for a diagnosis which was not done on that day, can't get ahold of anyone except front desk which is great at directing your calls but no one answers the phone so it just goes to voicemail and they will not call you back..so after one week of having my car no confirmation on if they actually have my car I drive up there (an hour away) then I finally talk to Eric cross the guy who should be keeping me updated..my car was actually there I told him to diagnose it...so another two days go by he says it's taking longer then anticipated but he'll try and save me some money to off set the rental I had to purchase in truth looking at my statement he did not save me any money (maybe 90 bucks) but he did not perform the oil change like he said the total included the oil change unless they only charge 90 bucks for an oil change and if that is the case then he lied to me about saving money...in all I had to take my vehicle there because my warranty contact said so but I will not be suggesting Ron Tonkin to any friends or family...poor service, poor customer service.
Great experience at Ron Tonkin Service
I had an amazing experience at Ron Tonkin Jeep getting my 2015 Grand Cherokee serviced. Johnny and Randy are both fantastic and I highly recommend them to anyone.
Avoid this dealership at all costs
It's pretty obvious that Ron Tonkin CJDR doesn't care about negative reviews, but I still feel it's my moral duty to pass on our experience to anyone considering buying a vehicle with them. Don't do it! WARNING: Too long, but worth a read. Starting this by saying that this review doesn't reflect the front sales folks. We had excellent interactions with David Morrow & Jeff Connelly, who worked with us before getting to Finance. We'd been following prices on Jeep Renegades for a few weeks, & while Jeep had multiple KILLER incentives being offered through 7/31, prices had been just a hair out of our comfort zone. I ended up engaging David Morrow at Tonkin, & he was excellent at providing us some options. They had one 2018 vehicle on their lot that met our requests, but it was out of budget. While we hoped to wrap one up by 7/31, it was looking grim, until the morning of 7/31 when they slashed the advertised price significantly. We pinged David about it, & after being told there was no flexibility on the price, we decided to move forward anyhow. David assured us that we'd be eligible for any additional rebates if we qualified, including our TrueCar incentive. We make it in around 5pm, & David pairs us up with Jeff Connelly. After a quick look at the vehicle, we go into a room, & he starts preparing the deal at full advertised offer. We mentioned we also had an eligible TrueCar rebate for $500. He heads off to Finance, & this is when things start going south. First, he comes back and tells us that when they try to enter the TrueCar rebate, it kicks one of the other rebates out. (RAISED EYEBROW #1) We tell him we were assured by TrueCar & David that the rebate would apply, so he heads back to Finance. He comes back into the room to try to show us what is happening, & all of the rebates are accepted during his attempt. Phew. Jeff asks if we planned to finance through Chrysler (& take advantage of a $500 rebate), & we decide to pay half in cash & finance the other half. He brings back a piece of paper reflecting accurate numbers, & we tell him all looks good. We fill out the credit request, are shown that our credit scores are excellent, & were told that things were being handed off to Finance. Enter person #3. Jason Lent... a representative from the Finance side. He tells us that something funky came back on our credit report, & that he was unable to get in contact with anyone at Chrysler Capital since their offices were already closed. He says it's probably just a little something that we can clear up with some submitted documentation, & we could take care of it in the morning. We tell him we are concerned since there are several incentives due to expire that night, & he assures us that everything will be fine since he is leaving the sale date of 7/31 as-is. I mention that the last thing I want is to come in the next day & be told something differently. He says not to worry, he would be in around 10:30am, & would give us a call so we could submit whatever was needed and wrap things up. We leave a little uneasy, but reassured. We hadn't heard anything by 11:30 so we ring the dealership & are told today is his regular day off. (RAISED EYEBROW #2) I call David, who clarifies that credit request declines are cut and dry (funny that the Finance person "isn't aware" of that) so we won't be able to get approved, & we tell him we'll just do everything all cash. He tells us that will be fine, but we'll just lose the $500 finance incentive, which sucks, but we'll manage. We head back to the dealership, again pair up with Jeff Connolly, & are quickly told that 2 of the rebates are now expired (including the $500 incentive for financing, which they argue was $1k, until we pulled out screen captures - ha!), & the best price they can do is $2500 over last night's price. We mention that we were assured more than once by Jason that the rebates would still apply. Now it becomes a game of he-said he-said, & conveniently nobody can reach Jason. In comes Sales Manager Walter Rogers (total greaseball), who holds firm what Jeff told us, & with a best-of price thousands higher than last night's offer. He says changing the deal date is illegal, & refuses to accept any responsibility for Jason's assurances. Had we not flat out been lied to the night before, we would have closed the deal in cash, though I'm convinced there would have been some other reason to delay the sale a day. Long story short, they had ZERO intention of selling the vehicle at the price they advertised. Clearly a bait & switch to get people in the door the last day of the month, hence the coincidental slashed price the night the rebates expire. I also question the credit decline, since all they could produce was a paper saying "Decision: Counter Offer". (Doesn't sound like a decline to me!) Waste of 3.5 hours and my faith in humanity. Greasy, shady, and unethical. You'll need to shower when you walk out of there. Save your time & sanity & go elsewhere!
I told the F.I. manager "AARON GERGEN" 😤I did not want an extended service contract 3 TIMES AND HE STILL PUT THE $1200 CONTRACT IN MY PAPERWORK AND EXTENDED MY PAYMENTS OUT TO 72 MONTHS. HE LIED TO ME. He kept handing me papers to "INITIAL" VERY FAST. I was lucky that when I got home I re-read the contract and found what had happened. My "Head Exploded" I went back and the New F.I. fixed the problem right away-his name is Jose Plancarte. Thank You for that. I went into the office "yelling my head off and that shook everybody up" There were other customers in there so I was taken care. The name of the F.I. man that LIED AND TRIED TO DE-FRAUD ME IS NAMED "AARON GERGEN" I am going to pursue this. Outright lying and deception and talk to a lawyer about this. I am furious so if you go there WATCH OUT. I am going to try and talk to a General Manager or someone higher up
Had a very positive experience with my dealings with Ron Tonkin dodge in my purchase of a 2018 Ram 3500 Bighorn today. Did an initial contact via e-mail with Evan to let them know I would be looking to test drive the truck today. He was not on site at the time we arrived but we met Madison who worked with us through the test drive and Purchase. She was a joy to work with providing us with information along the way and when she didn't have an immediate answer to a question she went and found it not trying to BS us through the purchase.