Herzog-Meier Volkswagen
Customer Reviews of Herzog-Meier Volkswagen
GREAT deal on my new 2024 Jetta GLI and I couldn't be more impressed.
byon 02/04/2024
Milo Flores was my sales person and honestly I couldn't have been more impressed and satisfied with his efforts to help me get the BEST deal on my brand new 2024 Jetta GLI 40th Anniversary edition! He went above and beyond for me, even going as far as replying to a message when he wasn't even on the clock (sorry about that Milo). My experience here was great, and I've owned A LOT of Volkswagens over the years and have dealt with many dealerships. Go here if you want to be treated with respect and be taken care of the best! VW for life <3 Note: The only thing I wasn't super impressed with was the 3% credit card charge, but I guess that's a small price to pay when you get such a good deal on your brand new car ¯\_(ツ)_/¯
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
VW ID.4 Purchase
byon 07/09/2023
Great experience. Both our salesman, Andy Metcalf, and the sales manager, Bill, took care of us ethically and with integrity. And to boot, they both were pleasant to work with. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Andy is Outstanding
byon 07/04/2023
Andy Metcalf had been our contact for several months while waiting for our new ID.4. He has gone above and beyond to be responsive to our questions and needs. He allowed us to take a test drive in a loaner ID.4 to get a feel for the car before ours arrived. The process of purchasing the car once it was at Herzon-Meier was seamless and actually a fun experience. Not like other dealers who put pressure on you to buy supplemental items. Andy and Oscar made the process easy. Andy is very knowledgable about ID.4s and trained us on several of the features of our new car. He even gave us his cell phone number and encouraged us to call if we have questions while getting to know our car and the process of charging it. We recommend anyone looking for a new VW to contact Andy. He is professional, knowledgable, and friendly. Keep up the good work, Andy! Sally
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 06/16/2023
Jenna and her team are very helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
VIP SERVICE
byon 06/02/2023
Demetrius was very amicable and passionate about helping me get the services needed on my car. I felt valued at Volvo Beaverton
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jenna was the BEST -- give that woman a raise and a promotion!
byon 05/23/2023
Going to the dealership, especially the repair shop, is never something I look forward to-- or a place I leave smiling; however, this time around, Jenna made all the difference, and I can actually say I had an incredibly positive experience. She was amazing: quick to respond, gave updates whenever they became available, managed my expectations, provided me with a loaner car when the repairs were taking longer than expected. Literally was awesome every step away with her phenomenal customer service. She made the whole thing enjoyable ...which says a LOT! And I know this might offend some, but I'm going to say it anyway, it was refreshing to deal with a woman in what is normally a male-dominated industry. Woman to woman made the experience much less intimidating and I definitely never felt like I was being taken advantage of due to my lack of knowledge of cars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top tier customer service
byon 05/09/2023
I had a really awesome experience at this Volkswagen. Jenna was really helpful and friendly. She kept me in the loop every step of the way. The part for my car was ordered and installed in a timely matter so I was back on the road in no time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Stellar VW Salesman!
byon 05/02/2023
Andy Metcalf and his team were awesome! He was very informative and guided us through our reservation process and kept us up to date on the progress. The promised a fair price and followed through with their promise, with no hard sell to try and increase the deal. It is seldom that you will find such honesty and straight forwardness as I pleasantly in car sales that I found at Herzog-Miers VW!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Par Excellence
byon 04/27/2023
Emission Recal 23EO done on 2020 Volkswagen Passat done with outmost efficiency. Upgrade coordinator Ezequiel was the most professional and pleasant. Great job Herzog-Meier Volkswagen a much changed company from past dealings. MLM
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superb Customer Service
byon 04/20/2023
Great customer service! My car was towed to the service center after breaking down on the freeway. I received a text message from VW acknowledging my car had arrived and then I received a welcome text from Jenna Griffin with the service center who has been so prompt with responding to all of my questions and requests. The mechanics begin working on my car the same day that it arrived and Jenna texted me with a play-by-play of what was wrong with my vehicle and even emailed pictures and has worked with my warranty company to make sure that everything was covered and set up a rental for me. Working with such a competent group of people has made this situation less painful for sure! I highly recommend Herzog-Meier VW in Beaverton.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!!
byon 04/05/2023
Jenna in service always has a smile and her personable demeanor and knowledge of our vehicle makes bringing our car in a pleasurable experience. We have only had this degree of great service and friendliness at one other dealer, with a man named Randy at Portland Land Rover- surprisingly so at a normally stuffy dealer. The guy we have at the Porsche Beaverton dealer sadly leaves a lot to be desired! We highly recommend this VW dealer and our favorite- Jenna.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best new car buying experience ever!
byon 02/06/2023
Great experience buying a new '23 VW ID.4 from Andy Metcalf at Herzog-Meier, from the first test-drive all the way to delivery. Andy is very knowledgeable, helpful, and responsive. No pressure, a transparent, fair dealer. Also appreciated support from Brian & Angela during the delivery process. I highly recommend this friendly and professional dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Painless Lease
byon 02/04/2023
Leased a VW id.4. Pretty straightforward process. Andy was quite helpful and patient in navigating us thru the process. Both Angelas were very helpful in explaining the complexities of the features and electronics of the id.4. Jake was equally helpful in explaining and completing the lease agreement. All in all, a very positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service!
byon 02/01/2023
I highly recommend Jenna at the service department! I have been bringing my vehicle here for years and always have great service. My questions do not go unanswered, always attentive. Do see Jenna as she will take care of you and make sure your vehicle is in good hands.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent...love my ID.4
byon 01/22/2023
Andy Metcalf was great to work with in finding my new car, making the entire process seamless. The staff at Herzog Meier was very professional and eager to help where possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing service
byon 01/09/2023
Jenna in service was amazing, she was perfessional, curtious and efficiant, she responded to all emails in a timely manner, thank you Jenna for going above and beyond!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealer, great customer service
byon 01/06/2023
The whole purchasing process was very transparent and streamlined. No hidden fees or markups. Andy Metcalf was great finding the car I wanted despite limited availability.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jenna is the best!
byon 12/30/2022
Jenna goes above and beyond to make even an unpleasant bill a wonderful experience. You can trust she will make necessary repairs go smooth and most times faster than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Happy VW customer
byon 12/24/2022
I would recommend Andy Metcalf of H-M VW to my *mother* to buy a car. (maybe that's all I need to type??) Andy has been patiently working with me for 6 months to get me into an ID.4. Well, yesterday it finally happened. I got the car I wanted, the help I wanted, the communication I wanted, the experience I wanted. Thanks Andy and support crew.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 12/16/2022
Great service! On time with everything! Jesica met me at the car and Ezequiel had the paperwork ready when I stepped inside! Both very professional! First class dealer and people!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy and Solid
byon 12/04/2022
The whole process was easy and stress free. From my primary sales person and the business office I did not feel pressured to buy more than I wanted or given the run around on products. They kept me informed, and responsive to emails from start to finish.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service when things go wrong
byon 12/02/2022
I have been so fortunate to work with Jenna in the service department while I am going through the process of repairs on my vehicle. Everyone there has been so nice and professional but working with Jenna has been such a pleasure. She is responsive and very helpful! I couldn't be happier!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
