Herzog-Meier Volkswagen

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Thursday
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Customer Reviews of Herzog-Meier Volkswagen

4.8
Overall Rating
(18)
Recommend: Yes (17) No (1)
Write a review: Sales | Service
sales Rating

Best Dealership Period

bychristophe15on 11/12/2018

New Owner of 2018 Tiguan SEL R-Line & Golf GTI SE I would highly recommend the team at Herzog-Meier to anyone looking to purchase their next car. I am not the easiest negotiator and extremely picky when it comes to purchasing a car. Not only are both Ayman and Patrick just good people, but also extremely helpful, patient and knowledgeable with years of experience. They went the extra mile to find just the right financial terms running a multitude of options for me on both car purchases I made with them and in addition even finding a car that they did not even have in their inventory and getting it for me. The entire staff there seem to share a genuine passion for cars, many of them have been there for years. It is was made me purchase my first car from Herzog-Meier some 21 years ago and keeps me coming back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
42 Reviews
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sales Rating

Best Dealership Period

bychristophe15on 11/12/2018

New Owner of 2018 Tiguan SEL R-Line & Golf GTI SE I would highly recommend the team at Herzog-Meier to anyone looking to purchase their next car. I am not the easiest negotiator and extremely picky when it comes to purchasing a car. Not only are both Ayman and Patrick just good people, but also extremely helpful, patient and knowledgeable with years of experience. They went the extra mile to find just the right financial terms running a multitude of options for me on both car purchases I made with them and in addition even finding a car that they did not even have in their inventory and getting it for me. The entire staff there seem to share a genuine passion for cars, many of them have been there for years. It is was made me purchase my first car from Herzog-Meier some 21 years ago and keeps me coming back.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very honest!

byHaydenBuffon 03/04/2018

Everyone at the VW dealership was very respectful and kind. Frank was the salesman that I dealt with and he was probably the most honest man I’ve dealt with at any dealer. He was never pushy and I felt like he wanted me to do what was right for myself. Overall 10/10 experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Above and Beyond Service

bycwattshomeon 08/08/2017

I happened to be going by HM and needed some parts for an older VW so I stopped in. All of the parts would need to be ordered so I opted not to get them from HM, but to get them from a dealer closer to where I live. The service from Mauricio was excellent and friendly; he even offered to print the part #'s for me so I could order them easier from my local dealer. Fantastic! Thanks HM for truly outstanding customer service.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I love my new Passat SE

byCbowden211on 06/08/2017

I came in not expecting very much because i was in a bit of a situation with my current car i had and was a little under water. After meeting with Dillon and speaking with him he assured us that what were were trying to do what reasonable. He was amazing and helped up lower our payment and get a brad new car!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fantastic car purchase from Dillon

byStephk113on 06/07/2017

I had a Fantastic car purchase from Dillon and he made it very easy and even came all the way to my house to drop it off at my conience. Thank you

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My wife loves her new Bug!!

byDonaldOon 05/26/2017

I worked with Dillon to find my wife the perfect convertible beetle that she absolutely loved when I surprised her with it! Thanks everyone at Herzog Meier you really made this special for her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Refinanced my lease end Passat. I still love it!!

byPattiPassaton 05/23/2017

I refinanced my lease end Passat. I still love it so much and it has been an amazing car the whole time I have owned it. Thank you Dillon for making it so easy and quick I am used to sitting at dealerships for hours but this was so simple and I was in and out!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love my manual GLI

bytracymoran11on 05/22/2017

Purchased a brand new white GLI from Dillon I love the car he went above and beyond to get me the car form Idaho. Thanks for all the hard work!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchased my brand new TDI from Dillon

byreneel009on 05/04/2017

Purchased my brand new TDI from Dillon and the great customer service when I didn't think i was going to be able to get it and it turns out it was much more affordable then I thought it would be

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Bought a new GTI from Dillon

bySpencerhermanon 04/24/2017

I had the tdi trade in and dillon helped me get into a gti even though there was a lot of hoops to jump through I was very happy at the end of the day because he worked very hars to get me what I wanted for an even better payment than I was expecting! Go see him if your interested in a VW!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bought new Alltrack from Dillon

byCarlstewart1on 04/24/2017

Ordered my new Alltrack a few months ago and it showed up and I was very pleased with the car and all the constant update of what stage of the process it was in from Dillon. The dealership experience was very easy going as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easy car buying out of state

byColbimkkon 04/16/2017

The experience was amazing called in from California to buy the car and worked everything out before I got there and came in and was done and ready for delivery best car experience yet

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

excellent service

byd_f_whyon 03/31/2017

I generally only take time to review a business or an individual if the service was particularly exceptional or particularly problematic. Dillon Wasserburger, who sold me my new car, was exceptional. Working with him from start to finish was a pleasure. He was clear, direct, and very knowledgeable about the vehicle that I ordered (a manual, 4 Motion Sportswagen). From the time I placed the order, to the time I picked it up (many months later) I was informed regularly and kept up to speed on the progress of my order. I trusted and felt in completely good hands with Dillon. All requests made before, during and after my purchase were, and have been quickly and honestly answered. This is the second new Volkswagen I've purchased from Herzog Meier, and working with Dillon was by far a high point. I will definitely refer friends to Dillon, and think he has a bright future with your dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

The service I got was perfect

byJennifer1010on 03/02/2017

My car buying experience was amazing at VW with Dillon showed me 4 cars and let me know all the options and made it fit in my budget

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience with Dillon

byReneeL009on 03/02/2017

Dillon was an excellent help. It was my first car buying experience so i was a little nervous but i felt comfortable with the whole process and I love my new Jetta!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Refreshing & Respectful Car Buying Experience

byjaker09on 02/08/2017

My wife and I purchased a 2017 Passat SE from Herzog Meier in Feb 2017. We went to 7 other dealers and I can tell you that this was by far the least pressure, most informative dealership in Portland. They helped us on everything from price to color to testing out 5-6 different vehicles on the lot and with different trim packages. We loved working with Naser & Emily to find our car and they certainly went above and beyond to ensure that we enjoyed our car buying experience and got into the right vehicle. P.S. As an architect, I also appreciated that the name is a combination of two extremely famous architects.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Terrible sales experience

byduncan314on 02/06/2017

I have bought two prior cars from Herzog Meyer. I can’t say I have ever had a great experience but I just assumed this the way of the car purchase world. That all changed on 02-05-17. I had inquired with the dealer about a 2017 GTI and even test drove it the day before. I was handed around to multiple workers Ayman Achour, Stepanie Tichner, Ashley, and finally Richard Kim. All of these people did not communicate with one another. Ayman who appeared to be the head was confrontational and was telling me prices from other dealers on the same car were fake. He wanted me to prove the other prices the dealers were offering and accused me of making things up. His tone and attitude was way out of bounds. He then told me that I could not get a $1000 loyalty bonus as my partner owns a VW. I knew this was not true as I contacted VW and read the requirements. When he was proven wrong by his manager he did not even apologize. Finally in frustration with Ayman I was placed in touch with a manager Ron. He was clear on offers, incentive and set thing up for a purchase the next day. I then went in on 02-05-17 seal the deal. I walked in and once got a new worker. This time it was Richard Kim. He was cold sterile and unfriendly. He handed me some numbers sheets as I requested. Of course they attempted to steal from me on my trade in (expected when trading). I said I wanted a little something more as my car was immaculate and with ever option. He was sticking to a trade in quote they offered without even seeing my car. Mind you something more would have been as little as a tiny sum of $100 (the trade was worth $14500). Then in a cold unbending tone told me no way and refused to explain how they came up with the appraisal value for my trade in. I politely stated I did not know if I could make the deal. Richard then left me sitting at the table and went into another room (the other room had him and his other sales people behind glass staring at me). I just sat there for 10 minutes. I then got up called another dealership Dick Hannah VW. I said it’s your lucky day. Richard was not too smart and left me his price sheets signed by his manager. All of a sudden the manager from the back came out looking around at where I was. Not a one came up and talked to me so I left. I then sent the price sheets to Dick Hannah and they gave me a better deal. Dick Hannah was fair polite and made the experience excellent. The moral of the story is, if you want my experience or the chance of me experience more power to you. If you want to be treated fairly and with respect go somewhere else.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Great Experience

byA_Faye1717on 12/28/2016

I worked with Boris, and he was wonderful. I first visited the dealership in August with a specific vision in mind. I was very picky about the color, trim, etc. After doing some research together, we decided the best option was to order exactly what I wanted. Boris took care of everything, and kept me updated throughout the entire process. My car was ready mid-December, and I purchased within 30 minutes of arriving at the dealership to take a look. Of course, the car is beautiful, but it was Boris's patience and attentiveness that really closed the sale. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

byenglishman4on 07/25/2016

I Worked with Boris in Sales and Jake in Finance and they were excellent to deal with. They didn't move customer to customer, in turn both looked after me and sorted out everything efficiently and with a smile on their face. I couldn't have asked for better service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My Herzog Meier VW Experience

bygangelason 02/09/2016

I thoroughly enjoyed meeting Chris Bush and Ayman Achour at HM today and buying my Tiguan. Ayman is a pro and know his cars and Chris was thorough and detailed on getting the paper done. I would say to miss this dealership in your search would be a mistake.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Top Class Service!

bymonimacon 10/25/2015

Everything about this dealership was superb! The display room, how knowledgeable their sales personnel are, but the car itself is what sold me on it. Not only did I feel not pressured into my decision but this had to have been the fastest process I've ever experienced when buying/leasing a vehicle. Nick Perez was excellent answering my questions, coordinating test drives for any vehicle I requested, and of course, expediting the final process. Thank you for making this the best experience at car purchasing/leasing ever!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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