Customer Reviews of Bob Howard Buick GMC
Walton
byon 03/22/2024
Salesman was very friendly. He explained the whole process very thoroughly. Nice vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
service after purchase
byon 09/29/2023
after buying my new truck there was an issue w a service needed. jeremiah and bobby lubbers made sure the truck was fixed to perfection and really went the extra mile to make everything perfect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Best Customer Service !!
byon 09/29/2023
Outstanding interaction with David at Service Center and with team at Parts department. So knowledgeable and helpful. Won me over as a customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Dip spit on my seat. Still had an error light on when I picked the car up.
byon 09/26/2023
I paid $1400 for an electrical issue. They didnt test the battery until a week after starting the work. The battery was nearly new. When I picked up the car from service there was still an error light on. They fixed the issue, but said they didn’t cause the new light and although they did fix it before I left that “the car has 130,000 miles, it could break on the way home and it’s not their fault”. There was someone’s tobacco dip spit on my passenger seat. I’ve never had a bad experience with BH before this (so I’ll give them more than 1 star), but it was so bad I don’t think I can ever return. They took over a week to fix the car and spit their dip in it. Insane.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Poor Customer Service
byon 09/21/2023
I arrived 20 minutes early for my appointment and still had over a two hour wait for an oil change and alignment. They also charged more than what their website quoted. Instead of correcting the issue, all three associates argued and give me two reasons as to why that is, 1. website prices are not correct (not my fault) 2. That it was “Houston’s” fault (not sure if Houston is an employee, location that manages the prices or it was meant as a joke). They never did correct the price. I paid the full amount and told them that I would not use them again. Their response was simply “we’re sorry”. As I was leaving I received the most sarcastic HAVE A GREAT DAY. Needless to say, I will not be going back to Bob Howard.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Tahoe Service & Warranty
byon 09/05/2023
Just wanted to give David Hoffman from Bob Moore Buick in Edmond, Oklahoma service department for taking care of our service needs for our 2015 Chevy Tahoe. He has been our service advisor for nearly 3 years now and has been really honest on what services are required and does not try to push on other services that are not needed or if they are, he will suggest to wait when we are ready. We had some major services done as well as some warranty rework. He also managed to reduce some of the costs of the repairs and he reminded us of our GM rewards and was able to also apply it to the total cost. We are so thankful for his great service and he’s not only that he take la pride of what he does, he will take care of you down to the last penny! Thanks again David! Keep up the amazing work you do!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Oil Change
byon 08/30/2023
2 1/2 hours for an oil change when you have an appointment is pitiful.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2 Comments
Bob Howard GMS Best Dealership around
byon 08/24/2023
Excellent friendly quick with an amazing deal. Really worked with us through the whole process to get us the best deal around the OKC Area. Mark Samson was our Sales Rep and was awesome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service Review
byon 08/23/2023
I got the same excellent service that I have always gotten. Service advisor Chad always takes good care of me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly recommend this place
byon 07/08/2023
I took my Buick Encore for turbo replacement. The repair was performed on a reasonable time frame. Mark Emerson received my car. He kept me informed. He is professional, thoughtful and very knowledgeable. It was a pleasure working with him. Wouldn't bring my car anywhere else. Thanks Mark!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chad
byon 07/01/2023
Chad was amazing! Very professional, nice, and efficient!!! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car sales experience
byon 06/28/2023
Our salesman was actually a used car salesman that was my first contact looking to trade my 2020 Gmc Yukon Denali for a new 2023 one…. Had several to choose from… we settled on another silver Yukon xl Used salesman was assisted in the deal by a new car salesman …though neither one could make “a deal decision”…. Enter the new car sales Mgr …he eventually got my offer accepted by the dealership general manager… process took over 2hrs until 9.pm Sales Mgr kept “pushing” to close, write diff check, Sign all legal docs … tonite ,now.. I told him my offer would stand and do paperwork tomorrow. He finally conceded before I told him to “forget it” It took another 2hrs the next day to determine what I wanted to close the deal… push push push again at business office to sell me parts,equipment,and extra warranty. Listen to me… I don’t want any extra anything,get it?… told me it was his “job” and must offer extras…had to sign another “waiver”… do not want any extras!… what can’t you understand man! Upon delivery of new 2023 Yukon Denali xL next day as trade with clear title provided in clean/clear title form The salesman initially contact , had to have deal approved by GM… one more time. Another 1 hr. Wait. Finally got the keys to new vehicle… salesman to provide “personal walk around to explain all vehicle operations,thru ONSTAR ..which he could not accomplish. ONSTAR ap could not be acceded..after several attempts another hour has passed.. now “6 pm Been at dealership 3hrs to take delivery and write a difference check…
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Mike Rogers
byon 06/23/2023
Quick and painless. Don does a great job for me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Team at Bob Howard GMC
byon 06/22/2023
I took my truck to Bob Howard GMC to get new tires and asked that my front end be checked for excessive play. Dave Hoffman quoted my tires and both the idler and pitman arms. Mario Izaguirre made the repairs and changed the oil and filters. Both of these guys are professionals and got the work done right, on time and within the quoted cost. I highly recommend this team!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buick
byon 06/07/2023
Very good!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Timely and friendly service
byon 06/02/2023
Jeremiah was very professional, communicated great with me, overall a great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service/Maintenance on vehicle
byon 06/01/2023
Went in for noise car was making, oil change and coolant change. Just bought new tires and had them mounted and balanced at Costco. Service center tried to convince me that my pistons were bad and I needed $4,100+ for this service. I had a mechanic tell me what I needed prior to going to dealer service center. It was $800 service not $4,100+ service. Dealership service center also said I needed fuel flush, new wipers, and several other services (4 exactly) that I did not need. Kept vehicle from 7am through next day before looking at car... I get that they are short staffed, but then they complained about paying for my Uber to work and home on 1st day and then to work next day. They actually stated they would not pay for another Uber and still kept my car. I felt a little like a hostage. I have used this dealership for all maintenance since purchasing vehicle. Very very disappointed in them. Dealership was nice but service center I have issue with.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Dealership!
byon 05/18/2023
We bought a used pickup. Our salesman, Mark Samson was great! He helped us negotiate several repairs we wanted performed to seal the deal. Their dealer prep was too high. Lifetime nitrogen and window tint were a dealer add-on that was too expensive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Hospitable Salesman & Competitive Pricing
byon 01/23/2023
Our salesman, Mark Samson, was very accommodating even at a late hour in the evening, and the pricing he secured from the manager for us was very competitive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil change
byon 01/14/2023
They told me about something to do with my break, need to change warranty from electrical to mechanical. Not sure but it was 450 to fix. You did not have it instock
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Do not take your vehicles here!
byon 10/07/2022
The worst communication I have experienced since being in Edmond. This has been the third time my car sat in their service shop for almost a week. 4.5 days after at it was dropped off for a new battery and oil change, I was told they were waiting for a technician to be assigned. This is after I made an appointment and was told it would be ready in a few hours. When I finally did get to pick my car up, my bill was 327 dollars more than what I was told. Never again!
Excellent Service
byon 09/28/2022
We had such a great experience at Bob Howard. Erik took really good care of us. Our experience with every person we dealt with that day couldn’t have been any better. I went in to “look” and left with a new vehicle. They worked hard to get the payment where I needed it and make sure I was comfortable with my purchase. After the deal was done, Erik made sure everything was set up inside the Blazer so that I had ease of use on my way home. I will highly recommend this dealership and especially Erik to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bob Howard Buick GMC invites you to visit our car and truck dealership in Oklahoma City, OK. Our team members are standing by to provide you with some of the best deals near you on GMC Buick cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Oklahoma City area's most trusted Buick GMC dealers.
ESPAÑOL
Bob Howard Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Oklahoma City, OK. Visítanos hoy para carros GMC Buick y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Oklahoma City.
1 Comments