Battison Honda

by Brandy on 06/26/2020

**PLEASE BELIEVE THE REVIEWS!** I did not. I also waited to write a review because the most recent manager I dealt with already showed disdain for me and my situation and I feared retaliation while my vehicle was in their care. That is how crazy this was. I purchased a used vehicle from the dealership and signed paperwork for scratches and dents they were going to fix. So the the 1st time I go and drop it off and get a loaner and come back the vehicle was not even worked on (even though I was told it was ready and all the work had been completed) but they did swipe some paint on the back (literally one stroke that is not dry). I speak to a manager, Jim I believe, he comes out to the vehicle and lets me know the guy who paints was having issues because of raining and I could come back the following Thursday and they will outline the messed up parts and get everything taken care of. I let them know I am having surgery that day and he says drop it off on the Monday or during the week before surgery and they will work on it. I do that. I get a message that Friday and am told the car is done but now there’s a flaw in the front, but they think they can buff it. Okay. I obviously can’t move and my parents work so I notify them (the dealership) to let me know when the paint is done we will come switch the cars (mine & loaner) then. I come with my mother who drove because I wasn’t cleared to drive. The flaw, that was supposed to be corrected, is not. I point out the flaw and am told “well we can’t see it from back here”. And? Then I’m told "well go pick out one of the new cars and it will just be an extra $7,000 - 8,000". No, I want the car I purchased and I JUST want the work that was promised during purchase to be completed but every time my car is at the dealership it is further damaged (1st time door scratched 2nd time large indentions on the front bumper (the flaw)) the manager (not Jim and not one I have ever dealt with, but I did not catch his name) says "It's my first time seeing the car. How do I know it wasn't already there?" Okay? I call over the lady from customer relations and ask if it was there. She says, "No, it wasn't there because not to be rude but she is picky and would've wrote that down or pointed it out before." He then tells her she can go back inside, she does. I am now kneeling on the ground holding a pillow against my incisions looking at the scratch that he (manager) believes I created while I didn't have access to the vehicle for 2 weeks. Then the church next door catches on fire (sirens, planes, smoke) and he uses this time to slip away and pushes me of on one of the salesmen. I am then told if I wanted a perfect car that I should have bought a new one. I don't want a perfect car because I know it is used. I really just want the work promised completed. That is all. I then ask for the manager to come back outside and he is visibly annoyed. So am I because my just purchased vehicle has been with you all for 3 out of 4 weeks it has belonged to me. He then says, "We are not going to put any more money into your car" and I remind him the flaw was created in their care and they need to correct it. He then says verbatim, "I don't have time for this, I have more important things to do" I ask him, "more important things to do?" he says "yeah I have more important things to do" while walking away from me back into the building. I tell him to just go if that's the case. I notice I am bleeding from where my 3 incisions meet. My mom says lets just go. I tell her no I want them to keep their word. I am told, not by the manager (please remember he had better things to do), to come back the following week. My mom brings it back to them because I am not cleared to drive yet. I get no notification of anything so she heads back up to the dealership later in the day so that we can make sure to give them back the loaner as soon as my car is done. While sitting there for a while she runs into a friend who also has a wonderfully horrible story of how her daughter was treated (I will put that at the bottom). After a while my mom is notified that they can't do what was supposed to be done so it needed to be sent elsewhere. Why did it take close to a month to do so? I could've had my car back, corrected, if this was done the first or even the second time. My mother heads back to get the car and finally after several weeks, reopened incisions, and being dismissed the car is done. I really do not understand. Do they believe I wanted to get over on them? How? What does painting the bumpers, while not damaging the car further, hurt them? I paid for it and had all the work initialed by the manager on duty when the car was purchased. So I do not understand the reasoning behind being treated as if I was being difficult. ***If you want to fight with a dealership who is supposed to be "honest", doesn't care about customers, and does not want to do as promised then shop here. If you want to actually have people do right by you the first time I would suggest you go elsewhere!*** The daughter of my mother's friend purchased a car, brand new, from them also. The car rattles as soon as it's in her care she took it back several times. They kept saying it was fixed but was not. They became dismissive and she just decided to live with it. That's how this dealership treats people and she bought a new car like I was told repeatedly I should've done if I wanted a perfect car. If that's their idea of perfect then I don't want it. It truly does not matter how good a salesperson is if the management is horrible. (Not the 1st manager because even though he was busy and actually completing paperwork he still came outside to look at the car and address my concerns)

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by mlummus01 on 11/14/2015

Calvin did an excellent job assisting me. Very friendly and helpful.

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by Godzilla74 on 03/30/2015

We were shown one vehicle, test drove same vehicle, given a "number" on same vehicle, told to "go have supper and think about it". Came back in 20 minutes to buy the car, only to be told that the car we wanted had 1) been sold-although it was right where we'd parked it, and 2) was not the car they thought we wanted, 3) "how could you possibly think you could get that car for that price?" and 4) "Let us show you a newer car in your price range". Enough said.

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by JoeSafarik on 11/19/2013

They screw me up with Honda leasing. We bring old lease and take new lease part of the deal is they pay for old Honda to Honda Financial services. We stop there many times and always same answer we send check already!!! Now its past Due 40 days and start messing with my credit.....

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by RobertLai on 08/23/2013

I bought a new Honda Accord Coupe from here and it's been three months and I brought my uncle and aunt here after recommending my sales person to them for a few weeks and they finally decided to go to the dealership with me and when we got there I was greeted with my sales person and after finding the right car and test driving the car we sat down and started negotiating prices with the sales person and then one of the few managers there came out and talked to us and we sat there and negotiated and then we were greeted by yet another manager and after going back and forward we couldn't meet the price both parties were happy with and I said "We'll think it over and we will give you a call back" we shook hands and soon parted ways as we were headed to the doors one of the managers turns around and says "You should go and be more realistic" he snarled and gave me an attitude then continued and said "You should go check out American made cars like Chevy and Ford or Kia theyre more in your price range and cheaper you wont find an import car at that price". Never in my life I been so dis-respected by a car sales person in my life am I not the customer? This if this how the managers treat the customers I'm done. This is the first and last time I bring a recommendation to this dealership. Sincerely ONE PISSED CUSTOMER

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by DSNantz on 07/17/2013

I bought a new car at Battison Honda yesterday. I can only label the experience as 'ideal' and 'excellent'. While I knew what make/model car I wanted and had negotiated my price via email, and had walked into Battison knowing my price and only needing to pick the color - I can only say that my experience was great, both via email and at the dealership itself. Adam R., Terry and, dare I say, the entire Battison team with which I interacted, was very helpful - not pushy - and the entire experience was relaxed and pleasant. I'm in a city with four metro Honda dealerships; I'm so glad I chose Battison Honda to be my dealer and appreciate the buying experience provided at Battison. II recommend Battison Honda with a a full endorsement!

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by jpelf on 02/22/2011

We entered into a verbal agreement over the phone with the new car sales manager (as they dealership was an hour away) that we would purchase a car we had looked at the day before. We made an appointment to come in a buy the car, pendding our final inspection of the car. We called the saleman the day we were to pick it up with a simple question. He informed us that the car was sold the previous day. When I spoke to the new car manager about this, he informed me that it was against "corporate policy" to "hold" a car. He NEVER mentioned this when I made the appointment to pick it up. His only response was, "I'm sorry." He never volunteer to make the situation right by offering a deal on a different car. And at this point, I wouldn't have taken a deal anyway. They will NEVER get our business! I hope they don't get yours.

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by fmi on 12/09/2010

We purchased a used 2009 Rav4 from Steve Bailey Honda on April 23, 2010. At that time we also purchased an EasyCare service contract for $2350 and Gap coverage for $700. We later canceled both contracts on July 3, 2010 (71 days after purchase). The Gap coverage refund was finally processed by our auto loan company on August 24, 2010, almost 2 months after we canceled; much too long in my opinion. I waited patiently for the service contract refund to show on our loan history with our lender, but it never did get processed. I contacted Steve Bailey Honda in late September 2010 to find out why. They said it somehow "didn't get processed". How convenient (for them). It has now (as of Dec. 5, 2010) been more than 2 months since this last paperwork event and still no refund is showing on our loan history. I called the dealership again on the morning of December 2, 2010 and had not received a call back. I filed a BBB complaint at that time. I think this might have gotten some attention. After calling and filing the BBB complaint, I did receive a call back (a few days later). Again we went over the details of the cancellation and I was told it will be handled. Today (Dec. 9) I received a message from them that it will be processed and a check will be sent to our lender. APCO, the warranty provider, confirmed that it was canceled (after *I* had to send them information about the cancellation). They tell me it was canceled at 91% minus a $25 cancel fee or $2,113.50 refund due to me. It should be over, but no . . . Now for the next episode - AGAIN, Steve Bailey is dealing poorly with their customer: Regarding cancellation, the warranty contract says: "After 30 days (after purchase), you will receive a pro rata refund based on the greater of days in force or the miles driven related to the term of the contract, minus $25 cancel fee." The term of the contract is 5 years (1825 days) or 100,000 miles. So, I bought on April 23, canceled on July 3: a total of 71 days in force or 3.89% of 1825. The odometer at purchase was 28,473 and on July 3 it was 29,075 or 602 miles or .602% of the contract limit of 100,000 miles. The greater of these is days in force, so I used up 3.89% of the contract between purchase and cancellation. By the terms of the contract, the refund equals ($2350 x 3.89%) $91.42. Minus the $25 cancel fee and my refund should be $2,235.58. APCO says I will be receiving 91% - $25 or $2,113.50, this is $122 less than I should be receiving! So, not only has Steve Bailey made me wait more than 5 months for my refund, they have cost me an additional $50 in finance charges (since the refund would reduce my loan balance), and they are taking an additional $122.08 more than allowed by the contract. Clearly, this seems to me to be terrible corporate behavior, bordering on misrepresentation, and cynical calculation of how little real customer service to provide while ensuring their position to take as much money to their balance sheet as possible judging the risk of such taking against the victim's desire or ability to pursue alternative means to get the correct contractual calculation. Would anyone go to court to recover $122 or even the $172 taken or cost in extra finance charge? Certainly that seems to be part of their method here. I will say the sales process was fairly comfortable. No real high pressure, so I give credit where it is due - the salesman was nice and accomodating. But once the documents get signed, Steve Bailey turns into a monster of bad customer service. I tend to be a very loyal customer but I will never recommend Steve Bailey to anyone and will be more than happy to recount this sad story to anyone who will listen. Any company that victimizes its own customers must be called out on that and the details of their shady dealings and the taking of proper refund dollars needs to see the light of day. I should not have to wait for 5 months to receive what is rightfully my money. Steve Bailey Honda has been in sole possession of the power and authority to make this refund happen and continually, in spite of my repeated attempts to get closure, they have refused to honor their sales and refund policies. by the way, to any readers, understand the process as APCO has described it to me: In canceling, APCO is merely informed of the cancellation - THE DEALER handles all financial issues, including cutting the check to the buyer or the buyer's lender - SO in fact, Steve Bailey should have cut me a check on July 3 since they knew at that time all the information needed to close the transaction. It was fully their responsibility and it could have been done. This is starting to boil my blood, the more I get raked over the coals . . . :-(

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