Pallotta Ford Lincoln
Customer Reviews of Pallotta Ford Lincoln
Great Experience
byon 09/20/2023
Great experience as usual! Always honest and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
4 star
byon 09/12/2017
WAIT WAS TO LONG.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 01/12/2017
The friendly staff at Pallotta are always efficient and accomodating, on time and make you feel like you are "family"!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rating
byon 11/07/2016
Everyone did a wonderful job, was friendly and professional and returned my car as quickly as possible. I was very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2007 AWD Edge with only 37,500 mi. experiences first breakdown
byon 09/23/2016
I had to have my car towed in to Pallotta by AAA after hours. I called early the next morning. Everyone I spoke with was professional and courteous. They treated me very well, the work was done on estimate, and completed in a timely fashion. I was very happy with the experience I had at Pallotta's!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best!
byon 09/02/2016
Great service! My car was serviced and ready for pick up on time. Thanks!! On other occasions, the dealership has also provided excellent service. I can't think of when I have been disappointed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 08/31/2016
The door on my Ford Fiesta broke and wouldn't shut anymore. I called the service desk at the wooster location and described my problem because I thought it might be a recall, but the person on the phone reassured me that he'd never heard of the Ford Fiesta having a problem like that. Then he told me that he couldn't get me in to fix the problem for three days, so I took the car to another mechanic who could fix it sooner. The new mechanic took the door apart, but when he tried to order the part he found that there was a national back order on that specific part. This concerned me because it sounded like a bigger problem, so after some research online I found that the Ford Fiestas do in fact have a recall on the springs of their doors, but this new mechanic wanted to charge me 350 dollars to fix it. So I called the dealership back (the very next day) and told them that there was in fact a recall and they said that now they couldn't get me in to fix the problem for almost a month. So first they told me that there were no known problems with the Ford Fiesta doors, and then when I pointed out they were wrong, they told me that I'd have to go a month without my car when the day before they said they had available appointments three days away. I have a newborn and two year old so I can't just drive around with a door tied shut with a rope, so I asked if they would provide me with a rental in the mean time and they refused. Then I asked if they would pay for the work to be done somewhere in a more timely manner and they refused. And I asked if they would pay for the 55 dollar diagnoses at my other mechanic since they didn't tell me about the recall and they refused. We called the dealership in Orrville and they were very professional and immediately asked for the VIN number and as soon as they looked it up they told us that the recall does apply to our car and they were able to get it in within the week, and then we called the dealer in North Canton, and they were able to get it in the next day, so we will not be doing any business with the Wooster Ford dealership in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Best dealer service ever.
byon 08/11/2016
Very efficient and friendly staff. Felt as if I was also being entertained during my wait because the men had such good, funny personalities they made me smile and laugh.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
clutch problem solved
byon 03/30/2016
Staff got my part ordered and put in as soon as it came in.Worked with me by providing a loaner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Coolmongus service
byon 03/30/2016
From the moment I walked into the dealership EVERYONE was all about me sales was so helpful and understanding of my needs and budget..... It was awesome.....and the recent inspection I had was exelent and informative. I will deffinatly keep Pallotta Ford in mind for this vehicle and my next......
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pallotta is Grrrreat!!!
byon 03/24/2016
I have purchased many vehicles from Pallotta Ford and have always received a fair deal and impeccable customer service. I recently had my 2010 Ford F-150 serviced. The Service team at Pallotta Ford took excellent care of me and my vehicles, no worries.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change and tire rotation
byon 03/24/2016
It was for an oil change and tire rotation. Service was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/18/2016
I am very pleased by how I was treated like a respected customer. I was very happy that there was a car available without any hassle which was done quickly when dropping off my car to be fixed. Everything went very smoothly and courteously.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 02/20/2016
Had our Edge checked and serviced before a trip. Work was don promptly and satisfactory. Service people were very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/20/2016
The people I've interacted with each visit have always been friendly and professional lending to an overall pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire service
byon 12/22/2015
I only had contact with the man at the tire service desk. He was very friendly and chatted with me with I waited and paid. He also took it upon himself to file the tire rebate for me! It was excellent customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 11/30/2015
Thanks for handling my problem on tire wear. You exceeded my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Adequate
byon 11/18/2015
I'll be honest here...your Service/Parts Staff excellent. However, your CSR/Sales staff arrogant and honestly rude. I'm in the same career field in customer service and your personnel is severely lacking in personable interaction with those waiting in the lounge while their vehicle is being serviced. Several people walked right by me, never once said hello, nor offered to see if I need a coffee or had questions on the new facility. Poor! Rest assured I'll maintain getting my car serviced with Pallotta, but would never consider purchasing a vehicle there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great job from the service dept.
byon 11/02/2015
Service department fixed my issue quicker than expected. Great overall experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Services
byon 10/27/2015
Service fixed the problem very nicely. They did it in a timely manner and had it ready before they were told I HAD to have it back by.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
I filled survey out
byon 10/22/2015
My experience was good and always is. I am only filling this out because the staff is always very helpful but I am tired of these survey's every time I come in for service. If I have an issue I will voice it while I am at the dealership and I will not fill anymore of these survey's out in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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