Customer Reviews of AutoNation Ford East
Huge disappointment
byon 11/30/2023
The sales staff did a phenomenal with the purchase of my wife’s new vehicle, however, the parts department dropped the ball and overcharged by 30% from what I could’ve bought it from online through Ford directly. Service department has been even worse and has left Vehicle in a shambles with no response from them about repairing the damage they have done I will buy from the dealer again, but will never ever take it to their service department again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great service at fair price
byon 11/21/2023
Shout out to Matt and the technicians in the service department. We are a family of Ford owners and whenever we need maintenance on our cars/truck, they get us in within a reasonable timeframe and for a fair price. Friendly and efficient staff and clean service/waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Done right
byon 11/15/2023
I brought my car in they checked it out and said that the part I needed was on backorder and they would call me as soon as it came in. It came in a week later I took my car in and asked them if I could have it by 2:00 and they said yes. My car was ready by noon. No more transmission light no more check engine light ran smooth everything was beautiful. Hats off to them outstanding job!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Escape
byon 11/13/2023
Always a good experience with Mullinax AutoNation. They perform any service with courtesy and accuracy. I have always found it is best to go to the dealer if you want excellent service on your Ford car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
110,000 Mile service
byon 11/09/2023
It was as always, a first class experience. Matt and the team take good care of my truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scheduled Service Appointment.
byon 11/08/2023
I was seen on time, waiting room was clean, and they even washed the vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly Recommend
byon 11/03/2023
I love this place. Staff is awesome. Service is quick, reasonable, honest, and easy to schedule! I highly recommend it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 10/03/2023
Matt is always very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/29/2023
Great service, I was given updates throughout the process and was actually saved money by the service advisor
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at AutoNation Ford East
byon 09/29/2023
I can't speak highly enough of the service at this location. I've leased many vehicles from this location. Although I don't drive many miles....I often service my cars at this location because they treat me right. This last appointment was for an oil change. They make sure to get me prompt appointments around my hectic schedule. They are always friendly and very helpful. From making appointments, great communication and response, attentive service and returning my car clean!!!! Matt Siford in the service department is very helpful - and I always appreciate his assistance
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Six-month service
byon 09/20/2023
All routine services plus repair of center rear stop light were performed in about 90 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The works
byon 09/19/2023
Work done right and on time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire Alignment
byon 09/13/2023
I made an appointment beforehand. The rep (Tim) that checked me in for the work was very cordial and made me feel welcome and directed me to a very nice waiting area. My wait was not long, for which I was grateful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Steve
byon 09/12/2023
Steve is a phenomenal service advices. Made sure things went smoothly and made sure no damage to car. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/09/2023
Appointment today for Recall and oil change. Matt greeted me by name as i approach the sevice desk. I was surprised that he remembered my name he took care of the paperwork and told me approximately how long it would take. I was very happy with the communication and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/05/2023
Service was great. Stephen Hill very friendly, great personality and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2020 Escape
byon 08/14/2023
I always have a good experience. I had received a letter regarding a recall. Matthew in the Service Dept. set up a appointment for me and when I arrived, they were ready to do the service. I enjoy going to Mullinax. The people, services and courtesy are really helpful. Plus, they always wash my car. Good service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Appointment
byon 07/28/2023
I just purchased a 2023 Bronco Sport and the 12V jack in the front wasn't working. They repaired it and were very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire Replacement
byon 07/28/2023
Got a great price on new tires including installation and alignment! My service advisor was Matt. Great guy to work with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always great service
byon 07/26/2023
Took my car in for 50,000 mile service. They were thorough but quick. I was in and out in under an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Genera Service
byon 07/08/2023
My service was great, I was in and out in about an hour with a car wash! I also got a quote for my next mileage service which is helpful to know what my next car needs are.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments