Serpentini Chevrolet of Strongsville
Customer Reviews of Serpentini Chevrolet of Strongsville
Unnecessary service items and poor service
byon 03/19/2023
I was told I need services which I didn't. Waited to drop my car off with an assigned rep, when at least two other were available. They didn't reset reminder. Car was parked on curb, so it scraped underside of front end when pulling out.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 12/25/2022
Fast and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service at Serpentini
byon 04/12/2017
Your service is always great. But this time, I stopped by unannounced with an emergency problem just to get it assessed for a future appointment. Instead, within an hour, they fixed the problem, and I did not have to come back. Talk about great service!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Overall the dealership is always courteous and friendly to deal with.
byon 04/12/2017
Taken care-of immediately and car returned clean and washed. I always enjoy taking my car for service, because I know it will be done correctly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/11/2017
The service staff was prompt, courteous and did an excellent job when I brought my car in for an oil change and tire rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on my vehicle
byon 04/08/2017
Took the car in for it's 6-month oil change. The service department is always friendly and they had me out of there in less than an hour. I like that they run the car through the car wash too, for no extra charge!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hello
byon 04/07/2017
The purchase of the vehicle was great, however the service on the issues unfortunately fell a bit short. All other dealing have been fantastic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Post maintenance review
byon 04/06/2017
Friendly people and I was in and out. Also awesome that they have the food/drink place inside of the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jpraisler
byon 04/05/2017
Your whole organization has always been there for me.Thanks. I highly recommend my friends to you. I have always a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very pleased
byon 01/05/2017
Had a problem with my 2007 Saturn and everyone I spoke to in the Service Dept. was more than helpful in suggesting options I could take to resolve my problem. Unfortunately my problem needed in service so they took my car in right away and resolved the problem quickly. I was very pleased with the service I received. Especially pleased with Keith's help and advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Rust on 2011 Equinox LT2 , No help from dealer or GM !!
byon 04/10/2016
This SUV is currently under the 100,000 / 6 years warranty for rust. The body shop manager said that GM reported that I needed to pay them $ 1,100.00 to repair the rusted doors, all four of them. The dealer has dropped this issue and has failed to reconsider. This is my last car to purchase from this dealer and GM.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Happy with the Service Provided
byon 06/09/2014
The service department exceeded my expectations. I was pleased with all the excellent repair work that personnel provided and I will take my vehicle to Serpentini again for any future repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service.
byon 08/05/2012
Took my used Cadillac in for service. I was not sure they could work on it since it was a Chevrolet dealership. However, they repaired it correctly and did everything they promised and then some. Write up people were teriffic. Dealership was clean and my vehicle was returned to me washed and interior cleaned. A very professional place in which you can put your trust.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lazy Repairs and Horrible Service
byon 11/02/2009
I was moving across the country, so I brought my truck in for its 100k mile service. Which includes, transmission fluid change and spark plug replacement, amongst other services. Midway through Indiana I felt my truck shuddering, I pulled over and opened the hood to find the dipstick for the transmission laying on top of the engine. Continuing through to Colorado, my performance continued to diminish, and once in Colorado my check engine light came on. I brought it to the nearest Chevy Dealership to find out that Serpentini didn't screw in the spark plugs and one of the plugs was cracked. The serviceman that I was dealing with, Dave, informed me that Serpentini would pay for the service, but can only do so by writing a check. When asked why they don't use a credit card, they informed me that they do not have a corporate credit card, which I still find very strange in 2009 (I truly believe they were lying to me, because what company doesn't have a corporate credit card?). The dealership in Colorado, rightfully so, would not release my truck until payment was made. By Serpentini's standards, this was by check and mail, which would be 6-7 days without my truck. I asked Serpentini to fix the issue within 1 hour otherwise I'd have to put a dispute on the charge from the 100k mile service. Dave informed me to save the time and "go ahead and dispute it". So I did. When the issue was finally resolved, many phone calls later, I removed the dispute, to find out Serpentini refused to pay for the fixes that Dave has admitted as Serpentini's negligence. Dave informed me that they would rather fight the battle for the credit card dispute than pay for the service. Frustrated, I ended the conversation and told Dave to simply fix and pay for the service that Serpentini created. When Dave continued to tell me that he was waiting for the Colorado dealership to call him back, I offered to put him on "three way calling" to get rid of the communication issues. At that very second Dave informed me that he just talked to them and that it is being resolved. This doesn't account for the complete negligence that Serpentini has for its customers, and I would never bring my vehicle into their service department again. Dave and, the Service Manager, Keith are the most incompetent "serviceman" I've ever dealt with at a dealership. Dave outright lied to me and should not be trusted. Is this the service we can look forward to a government run company, or simply a bad dealership? I'm hoping its the latter. BTW, how does a company in the 21st century not have a corporate credit card? That's like not having email.
- Recommend this dealer? No
