Serpentini Chevrolet of Strongsville
Customer Reviews of Serpentini Chevrolet of Strongsville
Serpentini of Strongsville
byon 03/27/2024
Our sales person was Diana Popovych. She was very professional and very helpful. Diana also made the whole experience very hassle free and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Serpentini of Strongsville
byon 03/27/2024
Our sales person was Diana Popovych. She was very professional and very helpful. Diana also made the whole experience very hassle free and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unnecessary service items and poor service
byon 03/19/2023
I was told I need services which I didn't. Waited to drop my car off with an assigned rep, when at least two other were available. They didn't reset reminder. Car was parked on curb, so it scraped underside of front end when pulling out.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 12/25/2022
Fast and friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Chevy Cruze
byon 04/18/2017
Everything. Everyone was helpful specially Terri who showed me all my gadgets in my new Cruze . And Michael was so nice
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Positive Experience
byon 04/16/2017
I liked the most that everyone was friendly, but not pushy. People seemed genuine unlike what you think of when you think about some car dealerships. Carol Crandall, Ellen Wuensch and David Fontanez were great to work with. David and a sales person named Jay actually helped get my car to my final location 45 min away. I want to also thanks the finance guy up front who helped to pull it all together. I did not feel pressured and the employees were respectful to me and to each other. They seemed to be genuine and genuinely like each other.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service at Serpentini
byon 04/12/2017
Your service is always great. But this time, I stopped by unannounced with an emergency problem just to get it assessed for a future appointment. Instead, within an hour, they fixed the problem, and I did not have to come back. Talk about great service!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Overall the dealership is always courteous and friendly to deal with.
byon 04/12/2017
Taken care-of immediately and car returned clean and washed. I always enjoy taking my car for service, because I know it will be done correctly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
What a buying a car should be like.
byon 04/11/2017
For the first time ever, after buying many cars over the past 20 years. I can truly say I enjoyed this shopping experience. My sales person was the best and he kept me laughing and smiling the whole time. My first experience of many more. Serpertini thank you Drew and the Serpentini team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 04/11/2017
The service staff was prompt, courteous and did an excellent job when I brought my car in for an oil change and tire rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on my vehicle
byon 04/08/2017
Took the car in for it's 6-month oil change. The service department is always friendly and they had me out of there in less than an hour. I like that they run the car through the car wash too, for no extra charge!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hello
byon 04/07/2017
The purchase of the vehicle was great, however the service on the issues unfortunately fell a bit short. All other dealing have been fantastic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Post maintenance review
byon 04/06/2017
Friendly people and I was in and out. Also awesome that they have the food/drink place inside of the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jpraisler
byon 04/05/2017
Your whole organization has always been there for me.Thanks. I highly recommend my friends to you. I have always a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very pleased
byon 01/05/2017
Had a problem with my 2007 Saturn and everyone I spoke to in the Service Dept. was more than helpful in suggesting options I could take to resolve my problem. Unfortunately my problem needed in service so they took my car in right away and resolved the problem quickly. I was very pleased with the service I received. Especially pleased with Keith's help and advice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best decision I made
byon 07/02/2016
I was a very lucky girl. Both Ricardo and Xavier treated me with the highest level of respect and worked tirelessly to work something out for me. I had a very unique situation that left me with slim to zero options but they still managed to help me. They went above and beyond to make sure I as well as my son and my mother were comfortable and had anything that we possibly needed. I was very impressed with their professionalism as well as their ability to empathize with me. The rest of the staff treated me with the same amount of respect and I have been recommending people ever since.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First Car Buying Experience
byon 06/28/2016
Terry (my salesman) did a fantastic job! This was my first car buying experience and he made it very smooth and easy for me. I was able to test drive the couple cars I was looking into and explained everything I needed to know. I ended up driving away in a brand new 2016 Chevy Spark. I love it! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
well worth the drive
byon 06/18/2016
Greated before I ever got to the Door by Rino, I was in hurry and had done my research, Rino got my Truck ready for me asked me if I was a Vetran and immediately began working the deal for the lowest possible price. The rest of the Staff entertained my Girlfriend while I took my Dream Truck for a ride,when I came back we haggled over the trade in I was happy and THEN they beat my pre-approved finance... 5 stars totally even if Moe was Army :) Semper Fi'
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
"Disappointed...and proud of it!"
byon 04/13/2016
Unfortunately, this has been the worst buying experience we have ever encountered. We were mislead and disrespected nearly every step of the way. It started with our first visit to Serpentini Chevrolet in Strongsville where we met with Jon Kostandaras. While friendly and courteous, Jon refused to answer our questions via email, instead insisting we come to the dealership for the answers. A week or so later, we stopped by the Serpentini Chevrolet to meet with Samantha Shemple, who followed up on a Kelley Blue Book offer to buy our car. Unfortunately, even though we mentioned this when we arrived, no one went to get her and we were redirected to Josh Channell, who initially seemed interested in helping us find a vehicle. Unfortunately, this took a turn for the worse after we became a more interested in a vehicle. We were at the dealership with our young children and repeatedly mentioned that we needed to leave soon because it was getting late. Josh, and the gentleman he introduced as his manager, Willis Tabron, wouldnt let up. They refused to offer us the amount for our vehicle even though Samantha Shemple said, This is the minimal price that is offered and we may be willing to pay you more for your vehicle. We are very serious about buying your vehicle TODAY! The only good to come out of this meeting was that we had tentatively agreed to a price, pending additional information I was to call about the next day. After calling Josh the next day and unable to come up with the information, Josh checked with my manager and assured me that we could proceed with the deal and to come back to the dealership that afternoon. Before we ended the call, I confirmed two things with Josh, 1. That the deal would proceed according to the tentative price offered the day before and 2. That all numbers would be fully explained to me prior to proceeding any further. I also asked that we proceed with the transaction in a timely manner. We set a time of 4pm on Friday, March 25th. When we arrived at our set time we were greeted by a 30 minute delay. When Josh finally met with us, he said the paperwork was being worked on. I reminded him of our conversation earlier that day about the price and explanation of the numbers and he said wed discuss it soon and walked away. After another 30-40 minute wait, Josh told us the finance manager, Kara Lee Rundle, was ready to discuss everything with us. After being introduced to her, she said she had nothing to do with the pricing, nor explanation of the numbers and that it was already written up. The price was over $2,200 more than our agreement! Further, Ms. Rundle boasted about how much business Serpentini Chevrolet did with the finance companies and, basically, that we were just a number. She also told us she was on the phone with the finance company for 20 minutes trying to get us a top finance rating. Since I have an 817 credit rating, I cant comprehend why she had to work so hard at it. I also would assume this call to the finance company would fall under her job responsibility. So, in essence she was bragging to us that she was doing her job! At this point, after being lied to and disrespected by virtually everyone from Serpentini Chevrolet, the prospective joy that should come with bringing home a new vehicle was ruined. My wife and I were totally disappointed, our kids were crying and we should have turned and walked away at that point. Josh told us he was disappointed we felt that way and would do anything to get a completely satisfied grade on his survey. I explained that he probably should have thought of that before he lied to and disrespected us. He further insulted us by offering us a free oil change in return for a completely satisfied grade! The next step in the process was with Terry who was responsible for reviewing the operation of the vehicle. Although I felt she did an inadequate job at this, I couldnt tell because she had a strong odor of smoke and cheap perfume and I was more concerned of her smelling up my new car than anything she had to say about the vehicle. After leaving the dealership, there was no follow up or apology from any of Serpentini Chevrolets representatives. In fact, the only correspondence was from Josh Channell who texted that our trade in was to be wholesaled. I waited over two weeks to complete their survey in hopes that someone from Serpentini Chevrolet would contact us to apologize and try to offer compensation or at least an explanation for their actions. The silence coming from Serpentini Chevrolet was deafening to us and solidifies our feelings on this dealership. In our employment we interact with many people each day in Serpentini Chevrolets demographics and will make it a point to relay our experience to anyone in the market for a vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Rust on 2011 Equinox LT2 , No help from dealer or GM !!
byon 04/10/2016
This SUV is currently under the 100,000 / 6 years warranty for rust. The body shop manager said that GM reported that I needed to pay them $ 1,100.00 to repair the rusted doors, all four of them. The dealer has dropped this issue and has failed to reconsider. This is my last car to purchase from this dealer and GM.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Car Purchase
byon 03/16/2016
I was very pleased with the way my salesmen handled things, he was very friendly and very knowledgeable as to knowing facts/answers to my questions and he worked very hard to make sure I was happy with the service I was receiving and that I was getting what I wanted and not trying to push me into something that I didn't what or need. I will say that everyone I dealt with that day worked very hard to make sure I was taken care of to my satisfaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome sales people
byon 02/09/2016
My salesman was very nice and patent with me. Went over everything with me and no pressure at all. Everybody was very nice that I worked with. I would come back over and over. Very impressive! You should be very proud of your team. Thanks again to them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
