Bob Pulte Chevrolet
Customer Reviews of Bob Pulte Chevrolet
Bob Pulte Service Experience
byon 08/17/2023
The Bob Pulte Service Department is by far the best I have ever experienced. The personal follow up and customer service Austin Rahmes provided is unmatched. I have never been to Bob Pulte before, but I will be back. Thank you so much for your hard work and honesty. Eric Burns [contact info removed]
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Okay at Best
byon 01/18/2023
Other than taking over 10 DAYS to get the truck in for a break service and 2 recalls, they did okay. As soon as i got into the truck there was a service break code when i picked up the truck. After they said they test drove the truck and after replacing front and rear pads and rotors. They Had to take the truck back into the shop to try and reset brake pad monitor. When they brought the truck back out to me, I got into the truck, the break monitor was now showing 0% for the monitoring system. They had to reset it once again to get this to clear and reset. I guess 3rd time working on it was the charm. I was pretty frustrated at this point! This Definitely makes me question their attention to detail. There are way too many electronics on these trucks for simple systems! Then throw in the $1,580 cost to replace front and rear pads and rotors, spark plugs and 2 Recalls. Wow!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great service department
byon 08/16/2017
Always happy with the service department great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Repair
byon 08/16/2017
Great work inessential time than stated
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always take my truck here
byon 08/15/2017
My truck has only ever been worked on here I always take it drop it off and know I will receive the best service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Well Done!
byon 06/21/2017
Thanks for the quick turnaround and for working my repair into your day without much advance notice! Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service
byon 06/11/2017
We're experienced nothing but the best of service at Bob Pulte's. We can count on them to be a honest and responsible partner in the care of our cars. I highly recommend their work and we will continue to count on Pulte's service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First free routine service was A-1!
byon 06/04/2017
Had to have our first free routine service completed while on a cross country trip. Really loved getting it done at my "home town" Chevy dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work on 2018 Equinox
byon 04/30/2017
The work on the vehicle was done OK, but I was not happy with how dirty the vehicle came back to me. I spent the day before cleaning it up so it was spotless. The front rubber mats were just laid on top of the carpet mats. There was dirt and grass on both the carpet and rubber mats when I picked it up. There was also white spots on the top of the car. I'm guessing it came from the paint shop.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Dept.
byon 03/31/2017
Excellent customer service department personnel(Austin, Michelle, and Jim).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick response to troubled and tire(d)
byon 03/25/2017
Was in the dealership to look at used trucks. On the way there, i noticed a check tire pressure monitor light came on. While there, it was suggested by the sales staff that service take a look at the tires. Found two nails in the right rear tire and by the time I was through looking, voila! the tire was fixed. great crew... Thanks :-)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
All Star Service
byon 03/12/2017
I'm in the service industry myself and I know taking care of the customer is job one. These folks have that down to a science. There was an issue with our new vehicle when it arrived from the factory. The service department jumped on it and kept it moving until the issue was resolved keeping us informed along the way. These guys beat the heck out of the supposedly award-winning Cadillac dealership I deal with for my car. I would recommend these guys in a heartbeat.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 02/06/2017
Absolutely best service from a dealership. Great prices, excellent work, and quality fast service. Love the fact that there is no pressure by the staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Well Done
byon 09/27/2016
Satisfactory work at a reasonable price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
G6 repair
byon 08/23/2016
The only reason I did not give five stars, was the condition the car was in. While I did not expect the inside to be any different than when I brought it in. The outside I expected to be clean. I had greasy hand prints on drivers door, had to clean steering wheel for same reason. Thought if they spent that much time repairing the car it would be returned in a cleaner condition.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 07/12/2016
Exceptional service department! Never had a bad experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/12/2016
We had an appointment at 2 pm - we were a little early - they took us right away. We were told they would call us when our vehicle was finished. In about 2 hours we received a call. We went - picked up our vehicle and were on our way. Good service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Customer Satisfaction
byon 03/01/2016
I have been a customer at Pulte for many years. The service department and cashiers have always been extremely professional, courteous and friendly. They give accurate quotes and have the work done in a timely fashion. I am very satisfied and plan to continue to have my vehicles serviced there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brluy own psrts...overpriced through dealership!
byon 01/26/2016
Very nice to deal with. Loved the free loaner car. Saved lots by buying parts online and having them shipped to dealer. One item was not properly diagnosed and I have to take vehicle back. Will argue that the repair I paid for should be credited to correct repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Steps for my new truck
byon 12/08/2015
While I was there, I looked at a couple trucks on the show room floor to see if they had carpeting, Mine didn't. I was having trouble keeping my floor mats from sliding (one time I almost fell getting into the truck). A nice gentleman came out of one of the offices and asked me if I needed help? I explained my truck was having steps put on. I then said I do have a question. I said I noticed these trucks has carpeting and mine didn't and I was having a problem keeping the floor-mats I purchased from moving all over, and did he have any suggestions? He suggested I might try using "Velcro". I told him. I never thought of that, But I thought it might work, and thanked him. I haven't tried it yet, but I will, If I don't break some bones first. Thanks for the tip. I don't know whether other car makers sell vehicles without carpeting or not, but I do know it can get dangerous trying to remedy my problem. Also it was my fault as well as there's that I wound up with a vehicle without carpeting, "I wasn't paying attention"
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
2015 Corvette Oil Change
byon 10/09/2015
My only comment is that the invoice / receipt should clearly show that the change was using Mobil 1 full synthetic oil and not a synthetic blend. Coding on invoice is somewhat cryptic. Otherwise timely service. Will continue to use Pulte Chevrolet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
