Voss Village Cadillac

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Voss Village Cadillac

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Good experience

byjoannindaytonon 12/07/2016

Rick was great; he is a down to earth guy who believes in the quality and value of the Cadillac and shows that with his enthusiasm. Buying the car was a pleasant experience as there was no pressure from anyone in the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

53 Reviews
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sales Rating

Good experience

byjoannindaytonon 12/07/2016

Rick was great; he is a down to earth guy who believes in the quality and value of the Cadillac and shows that with his enthusiasm. Buying the car was a pleasant experience as there was no pressure from anyone in the dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Service

byNeicie60on 07/26/2016

Very friendly and pleasant atmosphere. Service representative Eric was very accommodating to the needs I had regarding my car. Thank you so much. Would definitely recommend Voss to family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Happy and New "Cadi Girl" from Voss Cadillac!

byKatherineEveon 02/29/2016

Paul was very friendly and knowledgeable. Not overly pushy for the sale. I felt he had my best interest in mind. He was very accommodating for myself and family. I have already recommended two people to visit Paul at Voss Cadillac in Dayton. I couldn't be happier with my SRX and purchase process. You'll be in great hands at Voss!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional and thorough service

byjpbellohon 02/24/2016

Despite a difficult transmission issue to diagnose and repair, the lead service rep, Eric Willis, and technician, Megan, took the time with me to ensure the problem was properly diagnosed and repaired to my satisfaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

STS Repair Review

byccottongimon 02/11/2016

Our Service Manager, Eric, is always nice and accommodating. Work is always done in a timely fashion. On occasion a tool has been left in our vehicle that we have had to return or the interior left with dirt/grease on the driver's seat that I have had to clean but otherwise. No complaints.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

voss village cadillac

byProfessorFelchon 02/08/2016

Recalls (2) taken care of expertly and on time. Scheduling was convenient. Voss Village Cadillac in Centerville, Ohio does great work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New Tire Installation

byDonna_Lon 10/21/2015

I had new tires installed. The tires were ordered and were there the day promised. The service representative was very helpful with picking out the tires and gave me a very competitive price & promised tire rotation with each oil change.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Service at Voss Cadillac

byHarryman1on 10/15/2015

Eric is very professional, and helpful. He took care of all my needs, and did it in an exemplary manner. Its always good talking to Bryan too.He make everyone feel at home there!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Good job

byAngela1954on 09/26/2015

This is the third dealership we took our SRX to because of a problem and this is the first that actually looked at it and repaired the problem. Thanks guys, we'll be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Voss Purchase

bytgcomeron 08/01/2015

Voss had the SRX that we were looking for and gave us an acceptable amount for our trade-in! We we're completely satisfied with our deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Honesty and integrity is still out there!

byGinger_Shumateon 07/15/2015

As always, Service Advisor Eric Willis was great. I would like to thank all the staff involved in my service appointment for their honesty and integrity. I inadvertently left some cash in my car and it was exactly where I left it when I picked up my vehicle. Kudos for excellence all around.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Routine Service

bycinderdadon 06/25/2015

I went in for a routine service, and as usual the service was done in a very timely manner. My service adviser, Joe Barnett has always been and continues to be great. He is thorough, knowledgeable, and friendly. I always know I getting the straight scoop. Thank You

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

SRX Service

bySmsgt178on 05/09/2015

Made reservation online. Everything was ready for me when I arrived. Estevan was thorough, professional and informative. All my requests were completed quickly and efficiently.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

New tire installation

byAldi62on 04/08/2015

Had a new tire exchanged for a damaged one. A multi point inspection was performed as well. Also a car wash was offered. Nice job Voss!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Outstanding Service

byAlicia623on 04/03/2015

The service department is top notch. The guys are all very knowledgable and kind. The girls that take the payments are also very helpful and kind. I always need a shuttle to work and the young man from the service department that drove the shuttle was grat. I appreciate that you offer the shuttle service. I always bring my car there fore service and when I'm ready to purchase my SRX, I will come to Voss.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Same day service appreciated

byDontheEnforceron 03/29/2015

You were able to get my service request done the same day I called, and within the promised time frame...much better experience than I had with your competition in Beavercreek! You'll get my service work in the future!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Ignition Switch recall

byDonlson 03/18/2015

I was there for the ignition switch recall. Voss people were very nice & professional. I was, however quite distressed to discover that GM's answer to a faulty ignition switch was to glue a cheap plug into the slot of the key instead of replacing the FAULTY ignition switch with a good one. It's no wonder that GM is in financial trouble, AGAIN!! So much for customer care!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Five stars

byLeonarddeeon 03/16/2015

Bernard was the best! He listened to what we wanted and offered us the best price on anything we had looked at all day. We had already checked out other dealers and are so very happy with the service and our new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

service and sales

bymoondance77on 02/18/2015

Paul, our salesman is AWESOME!!! Joe, in the service department was very friendly and took care of the service due. Also, had a loaner car for me to use. !!!!! My husband, Ken , also drives a Cadillac, too. We are very pleased with everyone there. Yes, we travel from Ky to Dayton, OHIO to purchase our Cadillacs and for service!!! Sincerely, Joy and Ken

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Cincinnati Ohio

bytim2448terrion 02/09/2015

We have had a drip of some type of oil under the rear of the car,that leaves an oil drop on the garage floor! When we took the car in for service, we were told that it was not an oil leak, bit it was from the moisture off of the exhaust!! I have changed my own fluids for years,and know an oil leak when I see it, but we will see what happens! It is under WARRANTY !!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Great Experience at Voss Cadillac!

byRobert1455on 02/04/2015

The Sales Manager Brian Vanover and our sales associate Tim Mark could not have benn more professional! They are knowledgeable, friendly, patient and eager to please. They made our buying experience most enjoyable! We look forward to doing business with Voss Cadillac again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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