Spitzer Chrysler Jeep Dodge Ram
Customer Reviews of Spitzer Chrysler Jeep Dodge Ram
Review type:
Best ever
by Moe on 07/18/2025Denis baker was great help service my jeep explain to everything they did and I need going forward to keep my jeep running good going forwardPaul Fay is Amazing!
by Ashlea on 05/05/2025Paul Fay and the Team at Spitzer really go above and beyond! I accidentally showed up a day early for my 50k service and without skipping a beat the team seamlessly worked me into the schedule and now my car runs like new again! Paul went… above and beyond to make sure everything was taken care of with great detail. I truly felt like my car was in good hands and was happy to wait in the newly remodeled lobby while I waited!Ashlea, We appreciate your 5-star review and we are glad that Paul and the team got your automotive needs efficiently taken care of. It is our pleasure to serve you. Wishing you the safest of travels until we meet again!
Service Is King - No Exceptions
by Christopher Rogers on 03/20/2025I bought my first car from Spitzer Akron in the 1970's, and have yet to find a dealership that surpasses their service. Just a few months ago I leased a new 2025 Jeep Grand Cherokee 4XE, and from sales to service, once again, I was reminded… why I prefer Spitzer Dealerships. One service employee stands out amongst the rest, and that is Paul Fay. I was having some new accessories added such as mud flaps and running boards, and Paul explained what the job entailed from start to finish. This was a two-day project because certain trim had to be removed and then reset. Paul made sure I understood the process and went out of his way to contact me and explain estimated times of completion, including having my jeep washed and cleaned out before the vehicle was returned to me. No other dealership has ever done that for me with any other makes and models (not related to Spitzer) I have purchased in the past. Thank you Paul for the excellent service.Christopher, Thank you for your wonderful review! We are honored by your continued business, and we are overjoyed that Paul provided you with the A+ service that you deserve during your most recent visit. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels in your Jeep Grand Cherokee 4XE until we meet again!
Smooth process
by Jen on 02/22/2025Brandy reed made the process very smoothThank you for your very kind review. We are pleased to hear that your vehicle service experience with Brandy was so positive. We look forward to seeing you again when it is time for your next service.
Excellent Service
by Joe on 01/24/2025Went in for a software update and because my truck would lock up the brakes and hop around corners. The service gentleman took a quick ride with me and had me out the door within a half hour with all my issues solved “operator ignorance”… yup 😬 thanks I think it was done extremely satisfied with the serviceJoe, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.
Lisa is the bomb
by Wanda Starks on 01/14/2025updated 01/21/2025I took my truck in for a recall last week, and Lisa Leclair in service was amazing! She was so kind, knowledgeable, and accommodating. The service was performed quickly too. I would definitely recommend this service center to all my… friends.Wanda, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Lisa will be overly excited to hear your very kind words, and willingness to recommend her to others, thank you. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!
Service is the Best’
by Edward R on 01/14/2025Tara Geraldi She was very helpful. I was actually scheduled for next Saturday however she got it done since I was there. Couldn’t thank her enough. Nice to have good employeesEdward, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Tara will be overly excited to hear your very kind words. We look forward to seeing you again when your vehicle is ready for its next service.
Dog mobile
by Lovey566 on 10/31/2024updated 11/06/2024I brought our dog mobile in due to a loud noise. We have warranty on it so we dropped it off and left it to get the work approved. Once it was approved, they had the van worked on. Upon completion, they called to notify us it was ready.… Picked it and paid the deductible and the dog mobile was ready to go. Ed Don and Lisa are great.Thank you for your positive review! We are so glad that Ed, Don, and Lisa took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Great customer service
by Jess on 10/22/2024updated 10/28/2024They didn’t believe that I knew what was wrong, but that’s what it is. Parts are on back order so I’m waiting for a call. Lisa at the front desk was really great…five stars for her on her own. The vehicle is still covered under factory… warranty so I haven’t paid anything.Great experience
by Larry W Davis on 10/22/2024Years of owning a vehicle, I've learned the best way to have your vehicle serviced is through an authorized dealer like Spitzer. From this day forward I will always take my vehicle to Spitzer for service. The Service Manager Tara Geraldi… assisted me in a timely manner to ensure I received the best care possible, she kept me inform of the service needed and ensured I understood what the issues were and the best remedies to correct any issues needed. I thank her and the Spitzer team for taking care of me and my vehicle. Great place to get work done on your vehicle.Larry, We are grateful for you leaving Tara this exceptional review! We are thrilled to hear that she took excellent care of you. We are pleased to know that she assisted you in a timely manner to ensure you understood what the issues were and the best remedies to correct them. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Most Professional & Personable Service
by Sarah Kilbane on 10/05/2024Lisa Leclair is beyond helpful, friendly & goes above & beyond to be sure I leave happy every time I have been to the Service Dept.Providing impeccable and quality service is so important to us here at Spitzer CDJR Cleveland and we are glad that Lisa's efforts could meet your satisfaction! We are thrilled to know that she was friendly and beyond helpful. We wish you safe travels until we meet again!
Oil change/tire rotation
by ST on 10/01/2024Nice clean modern new facilities. An email & text were sent to me during my appointment with a video attachment showing me what the mechanic did to my car during the service appointment. Very friendly receptionist at checkin.ST, Thank you for leaving us this positive review! We are happy to know that our team sent you a video of what was done to your car and was very friendly. Please do not hesitate to let us know how we may be of further service to you.
Lady Hornet
by Linda Otero on 09/11/2024Service department went outta their way to make me happyLinda, it is such a delight that our service department provided extra care and service to your recent visit at Spitzer CDJR Cleveland! We thank you for your generous recommendation for others to see us and we send joy and safety in all your travels!
Service department Always kind, courteous, and knowledgeable not long wait times.
Jeep Jeep
by Deborah M on 05/06/2024I have been going to this dealer for a while and mostly have a great experience. Lisa in the service garage is amazing and always makes you feel welcome . Joel in sales is also amazing . He went above and beyond for us with our most recent… Jeep renegade purchase.Hi Deborah, Thank you for sharing the positive experience you had with Lisa and Joel! We are honored to have had the opportunity to work with you, and so glad to provide you with 5-star service. They will be delighted to hear of your very kind words. Wishing you the warmest congratulations on your new Jeep!
I was happy with their service
by Yasmin on 04/18/2024They are great and professionalHi Yasmin, Thank you for the 5-star rating! Please contact us if anything.
Service
by Brian on 03/21/2024Service was friendly and efficient. Russell was professional all around.HI Brian, Thank you for leaving Russell this great feedback! Safe travels until we meet again.
Promising young lady
by Waymon Lloyd on 03/07/2024My experiences at this dealership have been good because of Deanna Redmond. She has been such a help to my wife and me. I don't have anxiety when she's the service rep waiting on us. I can't say enough good things about her. Although… the car is another thing. It's been in the shop four times for the Service 4wd light. It will be in for the 5th time for the same ongoing problem. It's very frustrating that this issue has not been resolved. Waymon LloydExcellent service and speed
by Dsr on 02/21/2024The dealer was very professional and they explained everything and kept me in communication through every step of the way of the repair of my 300. Plus they also got my car repaired and finished much quicker than even what was anticipated.… Gabrielle Roberts was very professional and also kept in touch and communicated everything that was happening. I would definitely recommend this dealership.Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Robert's efforts could meet your satisfaction. Please do not hesitate to let us know if there is ever anything more that we may help you with.
First car loan
by Tevon on 02/03/2024They went above and beyond to accommodate my needsHi Tevon, Thank you so much for your positive review! It's great to know that our team could provide you with top-notch service. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with.
Ask for Logan South in the Service Department
by TZ on 01/31/2024I purchased my vehicle from Spitzer in 2023, and have always received great service from their staff. Logan South, assisted me with an issue I was having with my vehicle and was able to get to the bottom of this issue.TZ, Thank you so much for leaving Logan this terrific review and recommendation! We are glad to hear that Logan took great care of you and your automotive needs. Please do not hesitate to let us know how we may be of further service to you.
One of the better days
by Fatboy 57 on 01/23/2024Logan South at the dealership took very good care of us adjust our problem right away and solved it very easy thanks LoganWe are so glad that Logan could be of assistance to you, and greatly appreciate you taking the time to leave him this 5-star rating! He will be delighted to hear of your kind words. Please do not hesitate to let us know if there is ever anything more that he and the team may help you with.
Thank you for your positive review, Moe! We are so glad that Denise was both helpful and informative during your recent service visit. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by Spitzer CJDR on 07/21/2025