Luther Family Buick GMC
Customer Reviews of Luther Family Buick GMC
Service work
byon 05/10/2023
good job good at informing one of issues
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
CPO & Regular warranty checking...
byon 07/01/2016
They checked into my CPO Warranty, & the initial Buick factory wty. Turned out, I had 1 more free oil-change left!! Nice staff...that would take the time to check/verify that!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service.
byon 12/15/2015
Kevin was wonderful in helping me get the car in and available when I came back from vacation. Always impressed with the cleanliness of the facility. Staff is always pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/15/2015
Thank you Luther Family GMC for providing excellent service. Everything from making the appointment for my recall service to completion of the service was a breeze. Kevin was my main contact and as always, he is very professional and customer oriented.,Thank you Luther Family GMC for providing excellent service. Everything from making the appointment for my recall service to completion of the service was a breeze. Kevin was my main contact and as always, he is very professional and customer oriented.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Done Right
byon 10/02/2015
Robb Reierson kept me very informed during the entire service event, which included a number of parts being replaced or repaired. He conveyed everything in lay person terms, which made me feel at ease and feeling very good about the work being done. Very professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/17/2015
Although I waited a little longer than expected, I was kept in the loop with everything that was going on. Great customer service and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cool again!!!
byon 07/16/2015
In the spring my a/c wasn't cooling much so I brought it in and they couldn't find where it was leaking so they recharged it and put a color in with it. When I brought it yesterday, again it wasn't cooling and I could hear an air leaking sound. They found a hose that was leaking and had it repaired more quickly than the time they had estimated. Kevin is a great service advisor! Everything seems to run very efficiently in the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service!!
byon 07/11/2015
I just scheduled an oil change and a tire rotation, and they also did a lube job and washed the vehicle for no extra charge. They also performed a complete diagnostic and provided me with a list of recommended repairs. Even waiting is pleasant, due to the fully-equipped guest lounge with coffee, popcorn, three TVs, and ample seating. A great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 06/29/2015
I brought my truck in for a recall and it got done vey quickly. Rob Reierson even found a TSB on the transmission that he did while it was in there. I am very happy with the service I receive from Luther GMC
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Super Service
byon 05/26/2015
Luther service dept. continues to overwhelm me by their desire to help and assist customer needs, as they provided service to me far above anything I have ever dreamed of. Rob Reierson leads the effort of his team to supply the customer with service beyond what a customer ever thinks possible. Keep up the GREAT work and I hope Luther management appreciates what Rob and his team does to foster better customer satisfaction. I know other car dealers in the area can't compare to Luthers Buick GMC Service dept. ... Thanks for Everything!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purge valve needed to be replaced
byon 04/07/2015
I was able to get in at my appointed time. The problem was found quickly and I was told what repair/part was needed and how much it would be. I told them to go ahead and fix it! It didn't take long and they even washed my car! Awesome... thanks! I have auto start again and the warning light is gone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Work!
byon 03/27/2015
I brought my truck in for a TSB right away in the morning. Rob introduced me to the service tech Derek that would be working on my truck. My appointment was for 9:30 and that's about when Rob called to tell me it was finished. They even washed the exterior before I picked it up. I am very happy how Rob listened to my concerns and was willing to do the TSB without any issues, many dealers just don't want to go through the hassle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 03/25/2015
had an oil change and had my front end inspected for noise. I am very satisfied with the work done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
satisfied customer
byon 03/14/2015
Due to an accident I unexpectively needed to replace all 4 tires. I was not able to shop around for the best deal or specific tire sale to get the best price. After birth asked for a better tire offer I was given a $100 Luther gift card. I was a tire rebate of $40 was available for the tires but in the end was not available for mine. However without asking a was just given a $40 credit. That was great customer service by Paul. Satisfied customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Detailing
byon 03/12/2015
Hello My overall experience was good. I did notice that there were spots overlooked on the inside of my vehicle when the detailing was performed. I was disappointed by that. The rubber floor mats could have been cleaner too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Luther Service
byon 03/04/2015
My Service Representative was friendly, courteous, and knowledgeable. My vehicle was finished at the time promised and all requested services had been completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Work
byon 02/18/2015
I've had a lot of trouble with my GM vehicle that I purchased at another dealership in town. They haven't been pleasant to work with, then I found Luther. Your service department has been wonderful to work with. I've had some spendy ongoing problems, and I hope we are finally to the bottom of them. The service counter and the mechanics have been great to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unfortunate Tire Experience
byon 02/17/2015
I had an unfortunate tire experience with my new Acadia on a weekend road trip. I contacted Luther early on a busy Monday morning and they got me in right a way. The service dept. fixed my problem and got my vehicle going very quickly. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Luther Family Buick GMC
byon 02/01/2015
We are always impressed with your service! While the work was being done, we were able to talk to a salesman about our next possible purchase or rental. He was very friendly, courteous, and informative. Thanks! Keith and Mary Broadwell
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Luther GMC Service
byon 01/30/2015
I dropped in after 5pm with a small issue with the seat on my one week old Sierra. Kevin knew I could leave my truck and he offered to work it in the following day. By 11am, they had fixed the issue. Amazing working with all the guys in service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great experience
byon 01/28/2015
Randy bends over backwards to make sure our car buying experience is fantastic. I love to come to luther for the royal treatment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments