Griffin Buick GMC

by NGNGNGNG on 04/14/2023

Have had several services on my GMC to add cameras, oil changes and recall services and this service dept cares about the customer and gets the service right…. Every time

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by EA STARNES on 11/10/2022

I had a great experience at Griffin. Chandler was a great sales rep. This is my second vehicle from this location.

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by Jermaine Turner on 10/10/2022

JT Normal was my sales associate, he was excellent. He took the time to give me all the details about the 2015 GMC Sierra I bought. I could have not have asked for a better sales experience. He was proper, and polite, and most respectful. I would refer any and everyone to experience the great quality I experienced when buying my car.

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by kajc on 09/20/2022

My new Buick is excellent. Griffin Motor Company, Inc. is a nice relaxed dealership that is extremely professional. My sales person, Tyler Sheldon, was great to work with. Very knowledgeable, friendly and professional and truly made the purchasing experience relaxing. He also was very thorough in going over the car's technology and making certain I was good to go. This is my second Buick and I truly feel Buick is a superior product and so, I feel like I could one day return to purchase another Buick from Griffin Motor Company, Inc. because my experience was very pleasant and considering I live on the eastern half on North Carolina it was well worth the journey!

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by Hillside on 09/18/2022

Know your worth before going , they’ll offer way less than the market value . However that’s the game ,

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by Gene Croyle on 09/12/2022

Very easy to deal with. The salesman was very thorough showing me all about the truck. I would recommend him to anyone. We got out in a timely manner, and all went well. Thanks Griffen

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by Kathie B on 09/09/2022

I just purchased my new Buick Envision SUV with the help of Chandler Blankenship. He made my experience wonderful, very knowledgeable and did an excellent job getting me through the step of buying a new car quickly and Efficiently. He is very easy to talk to and answer all my questions. I highly recommend you asking for him as your sales person. Thank you

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by Adam on 07/30/2022

From start to finish this experience was top notch! We found our van online and requested information on Thursday and by Friday afternoon we were approved and made a deposit to hold it until we could make the trip and pick it up on Tuesday. The van was exactly as it was listed and no surprises once we saw it. When we arrived at the dealership JT met us with a friendly welcome and he had Michael meet us downstairs at his desk to to sign the paperwork. In less than an hour we were headed back home with our new van. I absolutely recommend Griffin Buick.

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by JamesJL on 07/08/2022

Excellent. Across the board.

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by Jackie Guadarrama on 07/04/2022

Miguel helped us through the whole process and explained every feature of the GMC Sierra 1500 that we purchased. We were very satisfied!

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by John Boulware on 05/15/2022

Tyler Sheldon, Mike and Miquel were extremely professional and courteous through the entire process of purchasing the Envision Avenir. They seemed truly interested in helping us in making our final decision about our purchase. I would whole-heartedly recommend Griffin GMC Buick to anyone that was looking to purchase a new vehicle. Thanks guys for your service.

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by Jessie on 03/11/2022

This is what an Old Time Dealership looks like. No hassles, Very Helpful, Honest info about the vehicle and pricing. No bait and switch like other dealerships. Tyler Sheldon was great.

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by Gary on 03/01/2022

Outstanding sales and customer service. Very knowledgeable of all features and customization. Super accessible for follow up. A great shopping experience.

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by Melissa on 01/24/2022

I purchased a $65,000 2018 Denali from  Griffin Buick GMC in Monroe, NC in Aug 2021. I was promised at time of purchase that I would be contacted when the missing parts that were ordered came in for it, the few minor scratches would be taken care of, the non operating seat warmers fixed, the loose panel by drivers seat, and the automatic seat collapse fixed would also be taken care of. The salesman said it should only take 2 hours but if it took longer they could give us a rental since the dealership was over an hour away. I asked to have this promise in writing, that I was hesitant to take the vehicle without a written promise that the issues would be taken care of. I was told "not to worry" and to sign the paperwork under the verbal promise the vehicle would be fixed, my Husband is a witness to this conversation.    After a few days I noticed one of the headlights was also not operating. So, I contacted the salesman who sold it to us. I was told that he just needed to get with the service department & would call me back. No call. I messaged him again, also inquiring about when parts would be in,, same answer. I gave him my husband's number to set up the appointment. After another week my husband reached out, he was given the same answer. 2 months later, 8 messages & numerous calls we were told we could "bring it up if we want" but they would have to keep it overnight & not be able to give us a rental after a rental was promised.   After leaving a negative Google review my husband was suddenly contacted in Sept telling him a Griffin rep was bringing us a rental & takes our vehicle to the dealership to get fixed. I walked him through the issues which included: seat warmers are non operational,  center charging station is non operational, lighter cover broken by driver, 2 row seats had exposed screws missing cover, 1 of the 2 electric fold down seats are non operational, one headlight randomly turns off & other stays on, interior cover hanging lose by windshield (a distraction while driving), scratch on passenger back door, screw exposed missing cover in trunk, interior scratches & damage touched up (we asked for a couple not all) 4 days later a rep returns our vehicle without anyone contacting us about what was fixed & the ONLY 2 thing that was fixed was the lighter cover & fold down seat. I told the rep he needs to take the vehicle back & he agreed, said hold on while he calls his supervisor (he was a nice very young gentlemanwho works in the parts department). My husband who was at work, calls me while I'm waiting, says he spoke with the sales manager who interrupted the conversation he was having with the salesman (who was trying to work with us), completely cut him off & said "IF THAT COMPANY VEHICLE ISN'T IN ROUTE IN 5 MINUTES I'M CALLING THE COPS & REPORTING IT STOLEN!!  5 MINUTES!!!!" So I had no choice but to keep my damaged vehicle that I paid full price for under false pretenses & send the associateon his way or I would have the police called on me. On top of ALL THAT....they returned my vehicle with 2 miles left of gas completely empty. Since then my husband has contacted the salesman & dealership still attempting to get the vehicle fixed. We are told it would have to be there overnight & they would not give us a rental knowing the dealership is over an hour away & we have 3 children youngest being 3 yrs old.

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by Steve Miller on 09/13/2018

The new trk has been back there mulitple times already. They can not find or fix the vibration in the driveline. And front end is loose. I had a level kit installed prior to purchase. Been waiting over a week for a return call from someone. Still waiting.

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by chiefpmd on 05/15/2018

I had two tires installed, four wheel alignment and inspection done. The prices were on par with the tire stores and everything took the amount of time I figured it would. My car came back washed, which I didn't expect. A clean car always makes thing nice. All the staff was very friendly and professional.

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by Shad0192 on 03/25/2015

Salesman was very friendly and had all the answers to my questions , without feeding me a line [non-permissible content removed]. I really was impressed by that.

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by hdrabon1 on 02/26/2015

In light of a misunderstanding regarding advertised prices, the dealership went above and beyond in working it out to ensure our complete satisfaction.

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by Cookie4951 on 01/28/2015

The Salesman - Shaf was wonderful and we appreciate a salesman like him so much. We were very relaxed with him, and he made us feel like we were family.... Everyone that we came in contact with at Griffin Motor Co., was extremely helpful and so nice. We will definitely be a customer for life.

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by peter693 on 01/22/2015

As always Jim the service manager was very courteous and helpful. He went out of his way to help me with a personal matter about my vehicle that had nothing to do with the service visit. It's one of the benefits staying of and dealing with the people you purchased the truck from. Also the reason I continue to bring my business back to this dealership.

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by ErnestYouhouse on 01/18/2015

I was pleased with the level of service and my contact, Jane. I was not prepared for the high cost of services.

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