Toyota of North Charlotte

by Carefulshopper on 04/14/2022

"Fool me twice. " I guess this one was on me. After my last review I tried to write to the general manager but they keep the identity of that whatever it is hidden and I'm sure the lady running interference for them tossed my complaint but I did get a couple of calls from someone there asking to give them a second chance and promising it would be better. I did and they made an xxx out of me yet again. Car shown as in stock. I checked the "in stock" box. The picture of the new Camry was an actual picture from their lot (I recognized the background). I inquired and they called me no less than 4 times in a 20 hour period trying to get me to "make an appointment to see it." On the second to last call I told them I might come in the following day but since it wasn't a haircut I was after, I didn't feel the need to make an appointment. They must have made one for me because on the last call before heading down there, they had me down for 3:30. Yup, they made the appointment for me. Anyway, let me get to the good part. ONCE AGAIN THE VEHICLE NOT ONLY WASN'T THERE BUT NEVER WAS. It is inbound, due in a week. They tricked me yet again in an effort to presell the vehicle. xxx is wrong with these people? I hope you North Carolinians aren't stupid enough to fall for this garbage. Yes, inventory is low but they are LOVING this. Fewer employees, less advertising and each and every car sold at an absurd premium. People, just wait this out. It won't be much longer. And don't forgive this crap show of a dealer for what they are doing to everyone.

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by Carefulshopper on 09/28/2021

Even though most of us are used to a dealer telling a lie now and then, there is a line that should never be crossed. Toyota of North Charlotte went so far past that line you wouldn't be able to see it anymore. I confirmed price and availability before heading down there the other day (a Sunday) but when I got there I discovered not only was the car not there yet but they added $5000 on top of the already high price. I don't understand their motivation in this set of compound lies. Do they really believe the people of NC are that gullible and stupid? Did they expect me to just be okay with going down there for nothing? It seems as if they had a personal vendetta against me but I did nothing to them. I complained via email and the next day received a call from Nate, the manager but he offered nothing but lip service and a half hearted apology. This dealer is as pathetic as they come, avoid it like the plague it is.

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by Ash2424 on 06/25/2017

Trying to purchase a Toyota Corolla for my mom, I had a phone conversation with a sales person named Jamie. He was rude and condescending. When I asked if he would take $300 off of the price he quoted, he rudely/sarcastically said "I already provided the lowest price, that's why I wrote it down". Wow, really? My next purchase will be a Toyota Tundra, but it will not be from this dealership .

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by katshere on 06/03/2016

The salesman was able to explain everything in detail about there cars and showed me how things worked. Everyone at the dealership was very nice and explained all of the paperwork in great detail.

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by Bada__tacoma on 04/28/2016

One of the best experiences I have had purchasing a vehicle. Knowledgeable, friendly and not the high pressure stereotype associated with car dealerships. From Jerry and Steve who helped answer all my questions about the vehicle and helped getting some accessories added to Cathy Fraley in finance who made the entire closing process simplea and straightforward. It was a pleasure doing business with them and would strongly recommend. Vehicle was spotless as it should have been at delivery, had a full tank of gas, tire pressure was accurate. I appreciated these details.

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by instrucrat1 on 04/09/2016

I went for Camry but it was sold still I got call its fine and I can buy vehicle. I still (dont no why) purchased used Yaris but it had scratches which I couldnt notice but before taking it out of dealership I noticed those and talked to Finance team at time of handing check and he said it should be fine and can be taken care of and my sales person would give me call for sure but never got call and had to call few times to get touch. Once car is out of dealership he started with bla bla grand I cant give you new car. Really??? after question of scratches fix which will increase over time, would not recommend for used cars

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by cmcipriano on 03/29/2016

We went to Toyota of North Charlotte on Easter Sunday just to take a ride and get out of the house and to look at the outside of the vehicles we were interested in. We totally didn't expect them to be open. The facility is absolutely gorgeous and very clean. Our initial contact was with Michael and he was awesome!! Michael was the best part of our entire visit. We really like him... But it went downhill from there. The "sales team" he was forced to hand us over to was bad. And, although, I like my new car, I have a lot of buyers regret from buying from them. I really, really wish I would have done more research and gone somewhere else. I'm not going to name exact names out of respect. They were just going to run a few numbers and the first "offer they came to me with" was absolutely ridiculous and no one in their right mind would even consider it. I think it was like $770 a month and I think they did it because they were really pushing a lease on us... Of course, our sales guy had to go back and forth and back and forth with one ridiculous offer after another. When the "Sales Manager" that the sales rep kept going to finally came out he was pushing the leasing yet again, I got kind of angry and gave him the cut it sign across my neck. I think I said something like, "A lease is completely out of the equation so stop asking." Once we did agree on something and I decided to buy the vehicle, it was late on Easter Sunday and the finance girl was in such a hurry, I'm not even sure she said, "Hello." I apologized for it being so late and she cut me off with a curt, "It's okay." but didn't even make eye contact with me so I know she was mad about having to stay late. Last night we went back to take our trade-in to them and the new finance person was more pleasant (we saw the one we dealt with the night before chatting with another employee and looking at wedding dresses on her computer). We saw the "Sales Manager" we dealt with and asked if they would sponsor a hole at our Little League Golf Tourney... it was worth a try... we figured we had them because we had just bought a new vehicle from them... But he was real negative and said, "the owners of the dealership never do things like this since they are in Florida." Our new finance person walked us over to the shop to get our mats but they were would have been forgotten if I hadn't mentioned it. Then when we were leaving we wanted to go through the car wash to get that days pollen off the car but had to search for someone to help us. Honestly, I wish I would have walked out after working with Michael. I will not recommend this dealership. At all.

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by Krystle82 on 02/27/2016

Everyone was extremely helpful; especially, Michael Brown, Aaron, and Cathy Fraley. They all made my experience of buying my first new car exceptional.

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by CCN2016 on 02/16/2016

Darryl Nesbitt, Tierra and Shaderra Terry exceeded my expectations in purchasing my 2016 Toyota Highlander XLE. I was pleased with their professionalism and superior customer service. Toyota Scion of North Charlotte offered a systematic approach in selling cars. Each employee had a speciality area, which required them to work together as a team. Tierra served as the product specialist. I was impressed with her professional presentation of the car. During the product selection and test drive process, she asked the right questions to select the perfect vehicle. She considered my needs, criteria and future goals. She was able to select the right car, the first time for the test drive. When it was time to focus on a deal and purchasing, Don, a kind sales specialist, provided a detailed overview of purchasing options. I primarily worked with Darryl Nesbitt, sales specialist/manager. He was sharp, professional and confident. He was able to answer my questions with ease and thoroughness. He exhibited patience when I was trying to make a final decision. When I decided not to settle on a different trim, Darryl presented a new deal and financial agreement that fit my criteria and budget. He and Tierra sincerely wanted me to have my first choice. After finalizing the deal, my husband and I were escorted to the office of Shaderra Terry, the financial specialist. She explained all of the forms and their purpose. I had a clear understanding of the entire process. She was efficient and personable. After the car was detailed, Shaderra installed the car mats and set up my phone to Bluetooth. She gave me a tutorial of the technology package. When it was time to leave in my brand new Highlander, the team joined us outside and celebrated my purchase. I truly felt that I was treated with dignity and respect throughout the entire process. Please consider purchasing your new car from Toyota Scion of North Charlotte. You will be satisfied with the buying experience and your new vehicle.

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by ronaldkbrink on 12/07/2015

Absolutely delightful experience from the time we walked into the showroom until driving out later that afternoon. Actually had our initial sales contact with the President of the dealership - unplanned but a neat way to do business. Follow up by the Sales team (Chris) and the financing team (Cathy) was also very well handled with no pressure, lots of good information provided, and very easy to do business with. Could not have asked for anything more from the three folks we dealt with on our purchase.

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by trcox on 07/27/2015

It was a real pleasure buying my new Prius at Toyota of North Charlotte. The first people I met were the two people (over two nights) that help with all my questions about the car and both gave me a test drive so I was certain this was the car would be right for me. Greg Gatewood and Victoria Pham knew all the answers. My sales guy Steve Gregory was very up front with me and did not give me the typical car salesman pitch. He wanted me to be certain knowing all my options and ultimately worked to get me the best deal. Shaderria Terry helped me with very patient with me while signing my final paperwork so I knew exactly what each paper was for. Overall very satisfied with everyone there.

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by embee4488 on 07/08/2015

Cathy Fraley, who handled the financial end of my purchase, and Aaron Gaymom, who was the salesman, were exceptional in their level of service when I bought my 2015 Venza. My brother did all the legwork for me as it pertained to finding the right car for me, and I flew up to Charlotte from Florida to pick up the car. As my flight was late, and it was July 4th, I expected a less than enthusiastic welcome, but I was really surprised! Both Aaron and Cathy were very thorough in their responsibilities as it pertained to making sure I knew exactly what I was paying for, the highlights of the car's capabilities, and Aaron was even willing to spend an hour orienting me to each of the features. Cathy had a thorough financial package ready for me, without one error, and made sure I understood everything. Aside from her professionalism, she was friendly, witty, obviously loved her job, and simply said, is a "people person". It was the best car buying experience I've had to date. I should also mention I love the Venza! I went from a full SUV to this Crossover model, and it's fantastic! I cannot recommend this dealership, and these wonderful people enough!

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by ogelnibor on 06/30/2015

Our experience with TONC was very nice compared to other dealerships we have visited in the past. We went to look at a used 2014 Tundra, but were beat to the punch by another couple. We had a good idea of what we were looking for in a new truck and our salesman, Edwin Ramirez, showed us a new two-wheel Tundra Crew Max that was very nice. A couple of spaces down was a 2015 Tundra that was a White 4x4 with the 5.7L Flex Fuel SR5 package and the Entune Audio Plus system. We couldn't pass it up. Samantha Mattson was great to work with on ironing out the deal, and Cathy Fraley was great with finalizing the paperwork and explaining the basic features of our new truck. In all, our experience was as relaxed as a major purchase such as a new vehicle could be.

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by ftbrittain on 04/27/2015

The price on the 2015 Tundra Crewmax was excellent. David Watts, Chris Wickson, Michael Brown, and the salesman Gary (unable to remember his last name) were very helpful and patient. A very pleasant buying experience.

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by jasonmckale on 12/22/2014

Cathy Fraley helped me out with my finalization of my paperwork for my purchase of a 2015 Toyota crew cab this past Saturday. She went above and beyond with helping me through it and with the preparation of my new vehicle. All of the staff there have helped me out when I've needed it. This includes anything from service work, test drives, questions, paperwork, etc. I always have my service work done here, and it goes smoothly. Be sure to speak with Eric in that department for all of your needs.

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by MikeM123 on 12/07/2014

Let me start with, I own a company in Huntersville and will always try to buy at the local businesses. I had been warned about this dealership and would have listened but my wife had a busy month and we only had an hour to look at cars. We meet Matt the greeter at the dealership and he was great, he helped us and answered the questions that we asked. I had told Matt when I was there that I had been warned about giving my number to this dealership would lead to trouble. He was instructed to e-mail me for questions, since I am very busy during the day to talk on the phone. Less than 24 hours passed and the calls started, I asked the young lady on the other end to respect my privacy and not call me again. I was told I would not be bothered again, Matt did e-mail me the next day to ask if I had any questions, I told him that the dealership had called and that I told them not to call again, he apologized and said he would make sure it would not happen again. I told him that my wife would be back later in the week and we would be in to purchase a new Highlander limited platinum. The dealership started nothing less then a stalking of myself with 23 calls to my cell phone, almost every day they would call, sometimes 3 times a day, it was insane, I set them as a blocked call and it would sent them to my vm, then my voicemail filled up with messages from them, I called them and the woman asked for my phone number, at this point I was more scared to give it to her then to travel to west Africa during the Ebola scare. She said I am very sorry Mr. John Hickman we will remove you from our system, Mr Hickman who the hell is that? My name is Mike Mc! oh ok we will remove you from our list, ( heard that one before) Not trusting a word they say I felt it was time to talk to the general manager, but he was a bit to busy to talk to me. Not so fast there young lady, are you aware of the fines both with the state of North Carolina and the Federal Government for calling someone who has asked you to stop? They must have since Mr. Kramer was on the phone in just a few minutes. I did buy a Highlander, but not here, they have a broken process and can't see that, I have to get another car later this month and again it won't be here. Do yourself a favor, if you visit this dealership DO NOT GIVE THEM YOUR PHONE NUMBER, GIVE THEM THE NON-EMERGENCY NUMBER TO THE HUNTERSVILLE POLICE DEPT.

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by nc_tom1 on 09/21/2014

A great car buying experience. The salesmen were knowledgeable and didn't provide pressure to buy. Worked with Darryl N and Paul F on the test drives and purchase details. Then had a very efficient meeting with Kim Venney to complete all the paperwork. All were very pleasant and explained the process to our satisfaction. Great place to do business and we will look there first when we are ready to replace our car.

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by 99empress on 06/15/2014

I am pleased to say I experienced a very cooperative negotiation with the sales representatives I worked with in finalizing the purchase of my new Toyota Camry. I highly recommend this Dealer and his staff. I wish to mention the assistance of : Kendal, Carl, and Kim. Thanks to all of you for your sincere understanding and assistance.

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by JohnB704 on 06/13/2014

Truthfully I dread car buying and the whole experience could not have been better. All my questions were answered and I was happy with the whole experience. (or I would not have bought the car) Steve G, Jon & David were great. I was especially impressed that they gave me a tour right down to making a night drop for service.

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by salainac on 02/20/2014

Gary and Sean took excellent care of me at Toyota of North Charlotte. I went in thinking that I would not be able to walk out with a deal that was conducive with my needs, however they far exceeded my expectations. Gary handled me with care and was very supportive and knowledgeable. Sean actively listened to my story and he went above and beyond in getting me the interest rate and payment that would work for me. That is exactly what he did, he worked for me. This is the best car experience I have ever, yes I said ever, had. I want to tell the world to head on over to Sean at Toyota of North Charlotte. I am 110% convinced and can speak from experience that he will look out for your best interests and you will be a happy customer when you walk away, strike that, DRIVE away in your new vehicle.

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by JoePLKN on 01/05/2014

STAY AS FAR AWAY AS YOU CAN. WORST SALES PEOPLE EVER!!! All I was doing was looking at cars; window shopping. I really liked the Venza and Avalon Limited. I'm not going to buy today, but I will DEFINITELY buy a top of the line model when I'm ready. I've been to MB, BMW and Lexus. Not really what I was looking for, but at all places I said the same thing. "Will not be buying soon, but taking my time to buy the right car and looking at everything." All the luxury dealers were very nice and very friendly. I didn't take more than 10 - 15 minutes of their time. When I went to this dealership and said the exact same thing, the salesperson said I should go back home and watch TV until I'm ready to buy. He said "we work on commission, you're wasting our time. Come back when you want to buy." I was literally speechless. We never went inside nor even asked him so much as one question. My wife asked me if he was throwing us out of the dealership. Just the WORST interaction with any sales person anywhere anytime. People usually act this way because they're managed this way. I can only imagine this how the whole dealership is run. Just do yourself a favor and stay away from these unprofessional people.

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