Customer Reviews of Brown & Wood GMC Buick
Run don't walk.... AWAY
byon 03/02/2024
I went in with an approval letter to buy a 15k used truck. I dealt with Stacy. After spending over an hour I was told they couldn't secure financing without a 6k down payment. Called my normal new car dealer and drove off with my brand new 2024 frontier sl the next day. Thank you for not letting me waste my money. But Stacy, big mistake... Huge even...
2020 GMC YUKON DENALI, BREMBO, BORLA
byon 01/17/2020
"Brown & Wood" takes advantage of a comprehensively diversified staff through every echelon of sales and service. The leadership takes pride in their staff and is quick to share the accomplishments and accolades of each employee. The sales staff work extremely well together, effortlessly "tag teaming" between each members' areas of expertise. I would be remiss without saying that IF anything were to fall between the cracks, it would not fall far. The GM, Jeff Stein, will not hesitate to step into any situation or challenge, all the while taking advantage of any "teachable moment."
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Department at Brown and Wood
byon 10/25/2018
Outstanding Service Department at Brown and Wood. The dealership personal are very friendly and will do anything to resolve any issues you have.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Helpful and provides top service.
byon 10/17/2018
While I have had numerous problems with my GMC, Brown and Wood service has been outstanding with loaners and keeping me updated on my status.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 10/02/2018
Mark stamper is the best out there. Taking care of his customer is his top priority.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales and Service Review
byon 09/25/2018
I cannot say enough good things about the staff at Brown & Wood! Specifically, Jeff Stein, Micah Spaulding, and Chris Dizon from the sales department. They helped me get the vehicle that I wanted and it took extra effort on their part to make the deal, but they did it and I am so grateful for such a great group of guys! I will be a forever customer! I should also add that the service department, specifically Eric Styons and Greg Harris are PHENOMENAL guys! I took my Tahoe there for a flat that couldn't be plugged and ended up having to get a new tire. Eric Styons helped me in a way that anywhere else wouldn't. He was so kind and sympathetic to my particular situation that I am forever grateful and so beyond appreciative. As a result, I will always take my vehicle to their service department because I know that Eric will do his best to take care of me and others as well! Great job guys! If you're looking for new, used, or just a service go to Brown & Wood!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer
byon 06/03/2018
Great experience e setting up the appt to the service needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service from My Car Dealer - Brown & Wood
byon 01/04/2008
Hey Everyone, I want everyone to know that if you get the chance to purchase a Buick (in my case the Buick Enclave), get it serviced at Brown & Wood in Greenville, NC. The entire Service department from the receptionist and Service Technical expert provides customers with EXCELLENT service upon your arrival and stay. Since I purchased my Enclave during the summer, I have had an excellent service experience everytime that I received an oil change, tires rotated, or new software system added. In fact, my latest oil change was a complementary service. Additionally, the Sales staff is very friendly and I always chat with my salesperson (Booker Rawls)
- Recommend this dealer? Yes
REASONS TO SHOP AT BROWN & WOOD BUICK GMC
1. Honesty - First and foremost! We're a car dealership that strives for absolute integrity.
2. Professional - Our sales and service staff have years of combined experience and continuously pursue continuing education opportunities to stay on top of product knowledge and developments.
3. Accommodation - The best service to accommodate the customers needs, it is more than the timely deliverance of excellence, it is helping the customer to understand and feel positive about what is being done.
4. Service - We offer fast and friendly service. In fact we have a set of minimum service standards that we adhere to. Our goal is to provide a WOW! customer experience with each interaction. We also have certified auto mechanics on staff who will keep your vehicle running like new.
5. Easy Access - We can be contacted in person, by phone, fax, or email
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