Customer Reviews of Ira Lexus of Manchester
Exceptional Sales Stagf
byon 04/04/2024
Working with Stephanie Nix was informative and no pressure. She patiently answered all the questions we had about the vehicle. Working with the receptionist, manager and finance people were also friendly and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome help after a car flood disaster
byon 05/04/2024
Eddie helped to coordinate care and repair of my vehicle. They did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hesitantly diappointed
byon 05/01/2024
Unfortunately I went in to have a break issues addressed . Initially had great communication with whom contacted me to follow up after my car had Alerts. Assured that a loaner car would be available when I arrived. When I got there there wasn’t one which wouldn’t not have been such an issue if I had been told prior to driving there alone and needed to go to work straight after. Then they didn’t even address my complaint just did a basic inspection and reset my codes. My brakes were glitching as I drove out of the lot. Now I’m gonna have to go to a reputable mechanic to have my antilock brakes fixed that should be under warranty. Very frustrating. Atleast the inspection was complimentary. I’m hoping this is just because they were bought out this week and not a preview of future service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
25k and still a quality experience every time
byon 04/24/2024
My 25k service was schedule easily by phone service reminders were timely and helpful. Valets were attentive and cordial, work was performed as planned and car was sparkling from the courtesy wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 04/23/2024
Complimentary service appointment. Fraser picked up my vehicle. I always ask for him. Josh did the service. A+. Highly recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Saturday service
byon 04/20/2024
Great service advisor Eddie. Attentive and knowledgeable, friendly and professional. A pleasure to work with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Timely, thorough, courteous
byon 04/10/2024
Car was immediately taken in. A very short wait and I was free to wait for service completion. Once a big tire roblem was found and the wait would be much longer, valet to and from the shopping area!! I am a long time customer. This is why.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
As Good as It Gets!
byon 04/06/2024
The service experience at Ira Lexus was everything I was expecting as a return customer. From the moment you pull in they take care of you. My service manager walked me through where I was on my vehicle and allowed me to make informed decisions on what work to get done. I was updated throughout the process and had a great experience there. Not to mention the great discounts for coming in on Saturdays! Highly recommend the Ira team for your Lexus.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Sales Stagf
byon 04/04/2024
Working with Stephanie Nix was informative and no pressure. She patiently answered all the questions we had about the vehicle. Working with the receptionist, manager and finance people were also friendly and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 04/03/2024
Went in for my first oil change. Everyone was great and very nice to deal with. Thanks so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stellar Service and a Memorable Experience
byon 04/02/2024
First time at this dealership. I stopped by to ask a question about servicing my son’s car. Every interaction, from the random staff member I met when I pulled in and asked for help, to intake, drop off, work in progress and final return of the vehicle was exceptional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service appt with Eddie
byon 04/01/2024
Eddie was super professional, thorough and prompt. Probably one of the best service experiences I've had with the dealership in years. Highly recommend scheduling your appt with him!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great from Start to Finish!
byon 04/01/2024
Everyone at Lexus of Manchester was great! They all went the extra mile to take care of all my needs. Including but not limited to giving me a number for a different insurance company that I got a Much better rate from. The whole experience was easy, streamlined and painless!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Experience
byon 03/29/2024
Wonderful experience with the service department- they are always extremely kind and helpful, feels like a concierge type service when you bring in your car. I appreciate that you can drop off or stay and wait and that they always do the best job at updating you on how things are progressing with the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
60K Service for 2017 RX350
byon 03/28/2024
I scheduled and dropped my vehicle for the 60k service. I was checked in promptly and Josh quickly set me up for a courtesy vehicle to use during the predicted 3-4 hour service duration. I returned near the end of the alloted time and had a short wait for my vehicle to complete the courtesy detailing. Josh outlined the list of items completed during the service and quickly checked me out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Laurie is the best as always!!
byon 03/27/2024
Laurie always takes excellent a d detailed care of my car. She always treated it like her own!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 03/14/2024
Seamless trade-in and purchase. Nigel was generous with his time and expertise. Corey and Haris did an excellent job at orienting me to the new vehicle. Sven made the finance transaction a breeze.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Seamless trade-in and purchase
byon 03/12/2024
From start to finish, I had a great experience. I highly recommend working with Nigel, Haris, and Sven without hesitation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience
byon 03/02/2024
My wife and I came in looking to find a new ride that gave us luxury and quality. Cory Bowman helps us on our last Lexus and he was our first choice walking in. He helps up test drive the one and only New TX on the showroom with our new born to make sure the car seats fit perfectly. After we put in an order for the best fit of options we wanted. Through the whole process Cory was responsive and let us know when our new vehicle was arriving. Even at the last minute changing to a higher model he didn’t seem to mind one bit and worked around of scheduling to get us the perfect new ride. If you are looking for a new vehicle remember to ask for Cory Bowman and there finance manager Josh Lemieux was a pleasure to work with as well. No pressure with great explanation of all products offered. I will be buying all my vehicles from this team moving forward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service superb
byon 02/27/2024
Had a great experience with Laurie. She was sweet. She wanted to help me through every step of my car service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 02/21/2024
I recently purchased a used vehicle at ira Lexus of Manchester and came back for service. My service advisor Joshua Marquis was excellent. He was very friendly, informative and had me on my way in no time. If you're looking for down to earth excellent service from someone who goes above and beyond for their customers, Joshua Marquis is the guy to see. The tech Frank was great as well and even came out to explain what he did to solve the issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sean Messenger at Bedford Lexus
byon 02/21/2024
Great and efficient Service as always. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
IRA Lexus of Manchester is proud to have a huge selection of used and pre-owned vehicles for Bedford customers to test drive. Whether you are looking for a low priced used car or a certified pre-owned vehicle that looks and feels like new, IRA Lexus of Manchester is the place to find it.
IRA Lexus of Manchester also has a financing department and an automotive service department that are some of the best in the Nashua area. You know what your automotive service needs are and IRA Lexus of Manchester’s receptive staff will strive to meet them. Come in or call us today and find out why so many of your Bedford, Machester, and Portsmouth neighbors chose IRA Lexus of Manchester.
1 Comments