Kia Of West Nyack
Customer Reviews of Kia Of West Nyack
Great Service
byon 01/10/2024
I am very happy with the service I received from Ronald. He is always helpful, friendly and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Survey
byon 04/21/2016
Excellent, courteous and professional service from start to finish. All the staff was very knowledgeable and very helpful in all questions ask.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My NYACK Kia experience
byon 02/02/2016
I went into the Nyack location to checkout the new 2016 Sorento since my current lease was ending in 4mos. I had no real plans to end my lease early but Vlad and Tony were both very flexible and willing to work with my budget and I walked out with a New Car! John was also great in showing me the new features getting me even more excited about my new ride. I was really pleased with my experience and will certainly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service on Challenging Problem
byon 09/11/2015
When my 2011 Sorento stopped running wit 64k miles on it, I was very concerned about the major work it needed. I had a nice conversation with Vinnie (the service mgr) and provided him with my service records. It turned out that a very unusual transmission problem had put strain on the engine and that both (transmission and engine) needed to be replaced. Vinnie provided me with a loaner car and within two weeks, my car was returned with a new engine and transmission. My cost: $0. I am thrilled with the professionalism and service of their team and would recommend them to anyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
KIA of West Nyack
byon 08/12/2015
Pleasant experience. Price advertised was the price I paid. No push to look at the more expensive models. John M. was the best, very professional!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Deliberately Lied to and Mislead
byon 06/22/2015
I wish I could give this dealership 0 stars. A few issues here, long story short do not purchase a vehicle here. They completely embody that slimeball car salesman persona. Take your money elsewhere. Nate was our sales person. He knowingly lied to us and deliberately mislead us with our purchase. The Dealership waited until we had signed all of the financials and sent them over to tell us that the car was not the color we purchased. They knew that we would be getting a different color the first day we had met. To make things worse, Nate actually had the nerve to give both me and my fiance attitude about the situation when we had confronted him about it. It was one of the most unprofessional things I have ever witnessed. Whatever manager stepped in was also useless. We PAID $600 to have the correct car "shipped" to the dealership but Nate knew that we were paying this freight for an entirely different car. To make matters even worse, our Temporary tags are about to expire. It has been OVER 3 WEEKS.After about 5 phone calls to the dealership, asking where our permanent plates were, we were assured that all was well and that the plates would be here shortly. Today, 6 days before the tags expire, we received a phone call (Only after we called to inquire about the plates for a 6th time), that there are now issues with our plates and the dealership needs more information. If you do purchase a car here take care of the registration yourself. Now we are scrambling to get the dealership (They actually gave us 4 hours to get them the information, in order to get the plates on time.) It's been over 3 weeks, and they gave us 4 hours to get them the information to avoid expired tags. Again, this is a service we paid the dealership for. It's very obvious that after 3 weeks, they decided to start the process of registering the car, and realized they were going to run into issues. They are also playing the blame game, and no one is taking ownership for the mistakes. I was also told that the plates would be mailed to us as we are 50 minutes away and now they are saying that they will not even do that! Take your business elsewhere. You have been warned.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
No Pressure
byon 03/31/2015
Raffael was friendly, knowledgeable, courteous, and led us to the best deal available. He answered all questions directly and honestly without any sales pressure. we love our new Kia Soul!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service
byon 08/15/2014
My sales person was John and he was courteous, polite and very friendly. He answered all of my questions and I did not feel pressured into purchasing my car. I definitely recommend John to anyone looking for a car. He will make sure that the customer is totally satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bad attitudes galore
byon 04/16/2014
Today, no one at this dealership seems happy. Long faces galore and surly attitudes. I went to drive a Kia Soul and consider if I liked the revised model for 2014. Melissa M was the sales person. We test drove two cars. She didn't ask about colors, or features or trim lines or credit score for lease calculations. Just talked about the really basic details. After the drives she wrote down the price on a post it note and handed it to me as if negotiation was a very dirty word. The price was a starting point, not a deal maker. But to her it was clear there was nothing else to discuss. In fact, she never even asked for the sale. This morning April 16, I went to the Kia of West Nyack website to look up their location and saw that the dealer site said "Drive any new Kia and get a $25 Visa gift card." After the drives I asked Ms. M about this offer and she seemed to know nothing about it. She asked and there was some discussion with a sales person about maybe that offer expired in March, or maybe the customer has to print out a coupon (none of that is listed on the website). She fiddled with her compute for several minutes, and then said, "I'll have to talk to the GM, who has gone, and let you know tomorrow if we can honor this offer. Are you kidding me? This woman is trying to sell $20,000 Kias, but doesn't know about a measly $25 offer on the dealer's website to get people into the showroom? Think about it: if this minimalist sales person doesn't have the flexibility to extend a paltry $25 offer on the public website, how in the world would anyone waste their time talking with her about a $20,000 vehicle? Bottom line: this dealership and its anti customer attitude is to
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Shockingly Good
byon 04/11/2011
I was extremely surprised by how easy and straight forward the whole car buying process was with this dealer. They made the whole process from deciding on which model, negotiating a price for new vehicle, negotiating a price for trade in, to financing and picking up the vehicle a very enjoyable experience. To be honest, I was a bit shocked by how easy it all was. And best of all, I got a better deal than I had planned to - even better than Edmunds.com thought! I highly recommend this dealer!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Inexperienced Dealer
byon 09/01/2010
We went to look for a car. They didn't even let us test drive it. They told us they would call us back, I had to call them 3 times without any results for financing. We didn't receive any callbacks or info, we gave up and went somewhere else. This dealer is run by a dad and his sons. They need to call customers back with info. if they want to stay in business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments