Ford Lincoln of Smithtown
Customer Reviews of Ford Lincoln of Smithtown
Efficient and pleasant!
byon 04/12/2023
Routine service appointment. Thorough explanation of what would be done. Service with a smile, with humor, with energy. You can tell these people like what they do.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best yet
byon 04/02/2023
The service department was very helpful, honest, and courteous. I apprecited all their help and performance of the service I needed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 03/24/2023
Service completed to my satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Only place I would take my trucks
byon 03/23/2023
Great service They repair only what’s needed and don’t try to sell you what you don’t need. Also, the work and parts are guaranteed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ripped off
byon 03/17/2023
First it was awful. I made appointment with Patty, and she wrote down wrong issues with car. Took me one week to get them to look at it. I have 3rd party American Car Insurance. Turns out it was coils, boots etc. repair was over 1700. I told Cindy to give me out of pocket price after insurance claim. Next week I paid amount of bill by credit card over phone. She never deducted insurance and “claimed I said I didn’t want to use insurance”?? Why wouldn’t I use insurance I paid for?? I requested she file the claim and adjust the bill. Dealer refused bill adjustment for 3rd party insurance. Dealer took credit card over phone and charged me additional credit card fee they never advised me of. That was $58.00. Finally, they were supposed to deliver my car. I received a text and a call that it was dropped at my home. When I got home from work: no car. I called dealer and it took them over 20 minutes to “locate it with their tracking device” they first told me they delivered the wrong car to me home. They next told me that the car was in their lot! Lol but couldn’t find it with tracking device. FYI the car still has problems.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Ford/Lincoln Smithtown
byon 02/09/2023
Terrible. Ended up paying $350 for oil change/cabin filter/wiper blades. Returned to shop 2 hours later & found car ready to go outside. Was told they were doing paperwork. One hour later they were ready.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
CEO
byon 02/07/2023
Wonderful from start to finish timely service and fair pricing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 01/26/2023
Joe Ramos at Smithtown Lincoln is top notch. Warranty work was performed correctly and quickly. Highly recommend Joe and Smithtown Lincoln
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Airbag recall
byon 01/11/2023
Great experience very simple and done earlier than expected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Incompetence and lack of communication. They hide from unhappy customers
byon 12/08/2022
They do not care about the quality of their work and your time. They certainly don't care about your finances. They run from problems. The worst experience I ever had. 12 days left in their parking lot that they say was a battery problem? Im not a mechanic but i know it was the alternator. The battery was replaced 9-21. They could not clear computer and their time management is piss poor. I knew after I got the car back to stay on top of them for reimbursement for rental car. I called many times and they finally answered me with the first negative review I ever gave. I get a text message no reimbursement 2 months later. I have called again numerous times for no phone call back. I will blast them evey chance I get and will go down to the location. They can't hide then. I will never use them and I'm in the process of getting their warranty cancelled and reimbursed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best service
byon 05/17/2021
Brought my truck for service I was recive with a smile from the lot guys. The service advicer was super helpful and make feel good and trust then with my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service area
byon 05/12/2021
Disgusting service waiting area. Crappie old dirty furniture and flooring. No restrooms no water or other amenities. Reflects a less than caring attitude toward customers. Not acceptable when vehicles can cost upwards of 80k.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/13/2021
Excellent service excellent staff couldn’t have had a better experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck repair
byon 01/18/2021
Great job on the repair and I was always kept in the loop about what was going on with service cal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 FORD EDGE SERVICE
byon 10/26/2020
I am so pleased that you have provided me with the opportunity to sing the praises of the service manager James at Smithtown Ford. He bent over backwards to clear up a problem on my sun roof. It was only with his personal attention that i was able to see this problem properly repaired. Nothing short of amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Marie Salvietti
byon 09/12/2020
Arrived at 8:30AM which was my appt. Sat in the service area for at least two hours and finally was told that parts had to be ordered for the tire pressure monitoring system.Was told by the mechanic that it would take several hours to replace the part that he was ordering. I asked for a loner car since I was told that Lincoln lessees are entitled to a loaner car.This is my second lease and I have not received a loaner car. I was told that a loaner would be available on Oct 8 which is 4 weeks away.Meanwhile I ride around with a system that does not work yet I make my monthly payment. I contacted the Lincoln company and they had to intercede for me. I bring my car for the repair on Sept 21.Lincoln was able to get me a shuttle ride back to my home and pick me up when the car is readyFord of Smithtown never offered the shuttle service until Lincoln contacted them.I am notifying the dealer that my car must be ready at the end of that day.I refuse to discuss my medical apps to the dealer.iI have learned a valuable lesson with regard to this dealership. I have been sidetracked more than once and it will not happen again.My next lease will definitely be with another dealer. They have caused me much aggravation with their stories Amen
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Once again Great service
byon 07/20/2020
I am very pleased with the service that Jim at Smithtown Ford gave me. I brought my 2016 Explorer for a defect wit the paint on the hood. Jim was able to ensure me that he will take care of the issue but it could take a few days to get it approved and replaced. In a fair amount of time he called me and said that they replaced the hood and when I saw the car you could not tell that it was replaced. The paint matched correctly Great Job. Thanks Paul O
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Ford Dealership
byon 05/07/2018
Just a great experience all around. My car was fixed perfectly and the dealership customer service was excellent. I also appreciated the loaner vehicle!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
used red jeep wrangler.
byon 10/11/2017
recently bought a used 2016 red jeep wrangler. It had a bad shake in the front end, not normal for a 2016 vehicle. brought the truck in 2 days after i bought it and was told that there was nothing they could do. the truck had larger tires and a lift in it. The woman i dealt with was trying to tell me it was normal and made me feel like an idiot, like i wasnt supposed to know what i was talking about. i wouldnt bring my car back there for a damn thing. very rude and arrogant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Courtesy of Service Department
byon 04/07/2017
All the employees at the FORD Lincoln dealership in St.James are extremely courteous and knowledgeable. Jim Barbara is the best!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car inspection
byon 04/06/2017
All the service department people were very professional! They are always considerate and understanding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes