Audi of Smithtown
Customer Reviews of Audi of Smithtown
Great service by N. Colon, awesome person to deal with.
byon 11/22/2022
Like the service, cars and sale person. The finance manager was awesome and very nice. Both team members gave me all I needed to know and went above and beyond for my needs Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service by N. Colon, awesome person to deal with.
byon 11/22/2022
Like the service, cars and sale person. The finance manager was awesome and very nice. Both team members gave me all I needed to know and went above and beyond for my needs Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Audi
byon 11/19/2021
This experience was the best I ever had leasing a car. The salesperson Rose was very helpful and went the extra step to help me. The sales manager also was helpful and explained everything clearly. The financial department also spend a lot of time making sure I understood each step all and all this a great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best car buying experience
byon 10/29/2021
I just purchased my third Audi from Audi of Smithtown. Rose Miccio has been my salesperson every time. My experience could not have been better! Rose spent quite a while finding me the car I wanted and was able to assure me it would arrive in a reasonable amount of time. In fact, it arrived exactly as she promised. Rose knows her product and takes time to satisfy her customer. When the car arrived, she spent quite a while familiarizing me with the car and all its technology. She is always available to answer questions and to help in any way. I highly recommend Smithtown Audi, particularly Rose Miccio.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The service department is basically a scam operation
byon 07/14/2021
I brought in a car that I bought there, all the safety system warning came on at the same time one morning, the service department said I had a mismatched tire and needed to buy an entire set of tires. The head light warning light was caused by the tire that was their conclusion. DO NOT BUY HERE!!!!!!
- Recommend this dealer? No
Rose and the service guys working on the cara
byon 08/13/2020
Rose at Audi of Smithtown is the best! She will make sure you leave happy. If there are any problems, she will fix them and make it right! I have leased 6 Audi’s and loved each one! The service people working on the cars, are the best and talented mechanics!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The Best, Hands Down!
byon 01/18/2019
I love this place! The staff is outstanding, friendly and were there for me 100% of the way, and made this an exceptional experience from beginning to end. I think I just found my life long dealship and Audi Family. Robert Ghambari is the best! He made sure I received nothing but the best and I absolutely did, hands down! He made me feel like his number one priority, he was beyond accommodating and I couldn't be happier with my Beautiful new Audi, Thank you Robert! Huge Thank you to Yanique McBride, she was excellent all the way through & so proactive and consistent in being in touch with me. Rose Macci was wonderful and gave an excellent demo of the tech inside my Audi A4, Gregg Weiss was there for me and treated me like I bought the most expensive Audi on the lot from beginning to end. Putting it simply the showroom is gorgeous and the staff is incredibly helpful and there for you 100% of the way, they treat you like family. Best car buying experience bar none. Audi of Smithtown made my experience easy, efficient and one where I was able to drive off in the car of my dreams! I'll definitely be back, and I highly recommend anyone to go to Audi of Smithtown. Thank you all again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great purchase experience
byon 05/13/2018
The staff at Audi of Smithtown was friendly, professional, and knowledgeable. Its our second purchase at this dealership and we are very pleased. Our salesman, Mustafa Ali, really sealed the deal. He treated us like friends. Showed us everything we asked to see. Took us on numerous test drives. And never ever pressured us. Mustafa made all the difference. We WANTED to buy a car from him. This is what a car purchase should be. Well done Audi of Smithtown.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible Experience
byon 10/03/2015
They are a $2 used car dealership, I custom ordered an RS7 ($120k car) the 1st night it arrived the rims were stolen off my car, they lied to me every step of the way, and tried to sell my car (that I put a deposit on and had a legally binding contract to purchase) out from underneath me and did everything in their power to prevent me from getting my car. I even had my friend videotape a slick salesman trying to sell her my car in the lot (without wheels) and when asked "what happened to the wheels?" he said they took them inside so no one would steal them. Only when I got my attorney involved did they finally give me my car knowing full well they would have been thoroughly embarrassed in court, I ordered it on May 13th, it arrived to the dealership on July 23rd and I finally took ownership of my car on September 5th!!! This dealerships complete lack of competency, transparency, and empathy as well as the compulsive lying are something that I have NEVER experienced in my life. I truly feel bad for anyone that buys a car from them because they [non-permissible content removed], ownership included. I was absolutely disgusted with my experience with them. The only reason I went through with my purchase was because they did not want me to take the car, they knew they were going to lose money because they had to pay for my new rims and tires and fix the undercarriage of the car. They were hoping to sell it to some unsuspecting consumer at full MSRP without them knowing the true story behind it. Hence if I did not go through with my purchase the dealership gets what they want.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
great service and nice showroom
byon 11/21/2012
Serviced my uncles Q7 here a few times. We get great incentives in the mail from them and their service has been top notch. Very happy with their facility and service members. On my last visit I had time and a sales rep showed me the updates on the new cars that they had (Q5 and the A5) which I had some interest in. Very nice and courteous. Was introduced to a Maurice who was their Sales manager.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Audi of Smithtown
byon 06/30/2012
I had a simple problem with my new Q5. I blew a fuse in the cigarette lighter. I brought it to the dealership and the salesman tried to find the fuse. Unfortunately he could not find it but made an appointment for the following Monday morning. I returned with my truck and the problem was repaired within 15 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 06/30/2012
I have been a luxury car driver for many years. The dealership made me feel welcome. The staff was very nice. Everyone was helpful. I was very pleased to have worked with this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Untrustworthy
byon 09/02/2007
My wife's A4 blew its engine with about 60,000 miles. We had serviced it regularly and were initially told by the service representative that it looked like a timing belt problem and that there should be no problem; Audi should cover the repair completely. All we had to do was OK a tear down to define the damages to get Audis approval. Two days later, the same representative called to say that a defective water pump caused the timing belt to fail and that Audi would not cover it because it was obviously leaking. Smithtown Audi would be happy to fix it for $3000+. In any case, we owed $800 for the tear down. When I asked if it was obvious that it was the water pump and that Audi would not cover it, why take the engine apart? The water pump is visible by just looking in the engine compartment. I told him I would not have approved a tear down if Audi was not going to pay for the repair. He stated that I OKd it and it was tough. We were left with a car whose engine was in pieces with the choice of paying Smithtown over $3000 or paying $800 and taking it someplace else. We chose the latter. I paid the $800, Smithtown Audi dumped the engine parts in a box, very unprofessional, and we took the car to our local repair shop where they rebuilt the engine for $1800. The repair shop told me if Smithtown did not take the engine apart the way they did, I would have saved $200 to $300. The bottom line, do not trust Smithtown Audi.
- Recommend this dealer? No
