Bill Kolb Jr Subaru
Customer Reviews of Bill Kolb Jr Subaru
2nd Vehicle I've purchased from BK Subaru. I wouldn't go anywhere else.
byon 02/01/2023
This Dealership indeed believes in the Golden Rule. It can get busy there but it's indeed worth the wait. I drove 60 miles to this Dealership and would drive 160 if I had to.
Professional Serbice
byon 02/17/2023
Had an Appointment, got there early. Danielle was my service rep, she was very professional & courteous. She explained the service requirements in detail based on the mileage. The service was performed in a timely manner. I would highly recommend this Subaru service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Time well invested
byon 02/11/2023
Very professional and gets the job done within specified time Glad I bought the additional warranty plan
2nd Vehicle I've purchased from BK Subaru. I wouldn't go anywhere else.
byon 02/01/2023
This Dealership indeed believes in the Golden Rule. It can get busy there but it's indeed worth the wait. I drove 60 miles to this Dealership and would drive 160 if I had to.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Customer Service
byon 01/09/2023
Bill Kolb Jr has excellent customer service. The staff is friendly, the facility is clean, modern, and has a nice luxurious ambience. Alvaro is the best and he communicates with each and everyone of the customers.
Top notch service
byon 11/21/2022
Extremely courteous staff. Work completed and vehicle returned promptly. Service guys in the middle of lunch, left their food on the counter and completed my transaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
byon 11/02/2022
2023 Outback-Mr. Bonfield was a complete gentleman during this purchasing process, kept me abreast as to any changes in the incoming vehicle status, made the experience very pleasurable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Emergency help
byon 09/19/2022
Pleasant and accommodating. Excellent service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Courteous Service
byon 09/08/2022
Had my car services today. Al was my service rep. Al was very professional, knowledgable and courteous. The service was performed in a timely manner. I would recommend this Suburu service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nothing was completed
byon 09/06/2022
After making an apt to have a specific part replaced in an older model with the service manager, the part was not in stock. This took three hours to realize. After two hours of no updates I was told that another part of the requested service could not be completed, they did however give me a list of additional issues that they could work on. At that point I was furious and the tone f voice on the associate dealing with me put me over the edge. This was the second time I had made an apt specifically for a part replacement and the part wasn’t in stock (I could understand if I had just shown up). They lost a loyal customer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrific Customer Service
byon 09/03/2022
We were referred to Bill Kolb Subaru by Costco. When we arrived there for the first time we were greeted warmly by our salesperson Evan Cano. We were guided through the ordering process in a most professional manner and placed our order. When the car was ready to be delivered we were on our way to pick up the car and we were involved in a minor traffic accident and could not get to the dealership. The next morning we asked Evan if we could be picked up and driven to the dealership to pick up the car. Evan drove from Rockland Count to Long Island to accommodate us. That is how accommodating the dealership is. When we were finalizing the lease process we met with Marty the finance manager. He was exceptionally nice and guided us through that process with recommendations on which services would be valuable to purchase. Evan’s dad Holman and the general manager Joe P were also extremely helpful during the process. Needless to say we were totally satisfied. Having previously owned Subaru’s we were familiar with the cars and their reliability in our opinion our experience at this dealership went above and beyond and exceeded our expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Pleasant experience
byon 08/25/2022
If you have to wait for your car at the dealership for service this is the place to do it. Lots of light from windows in two spacious, comfortable room s. Very friendly staff who answer your questions. Wait time wasn’t bad either.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor service
byon 08/21/2022
The service department is not organized
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Danielle is awesome
byon 08/15/2022
Everyone in the service dept rocks. I had the pleasure of dealing with Danielle today. She took care of all of my needs, got me out as quickly as possible and was very pleasant and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
bad costumer service
byon 08/10/2022
Poor knowledge
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Hysteria at the plant.
byon 08/08/2022
Their was some attitude (negative) that I felt was exhibited today. My service rep seemed annoyed and told me that they recommended something only after work authorized was completed. Next time would like to receive information before my initial car maintenance was completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
EST
byon 08/07/2022
Excellent service at the new spacious facility with top of the line waiting room. The system has been set up in a way that makes it very easy from the moment you arrive until your car is ready. The assignment of a service representative is a brilliant idea. All personnel is very courteous and knowledgeable. I have to add that Al Cisneros is an excellent Service Representative. He has all the qualities required for the job !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 08/05/2022
Friendly, professional Service dealership. Always a pleasure to frequent. Very accomodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 08/05/2022
Great service. The car runs like new.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
In and out
byon 08/05/2022
In at 8am and out with in an hour and a half . Great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service desk
byon 08/05/2022
Ashley at service desk was kind and helpful. A real professional..Explained everything and had me back on road in less then one hour for service without appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly staff
byon 08/05/2022
Everyone was friendly and accommodating from the start I checked in my car. Al who helped me provided the recommendations on top of what I came for to ensure my car runs smoothly. Waiting room is nice with coffee,Wi-Fi and water.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments