Customer Reviews of Honda of New Rochelle
Unsurpassed levels of service.
byon 04/08/2018
Honda of New Rochelle, dedicated to giving you the very best of products and services. Honda of New Rochelle give the little guys the fortune 500 treatment. But most importantly we really do care.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Honda dealer around
byon 04/02/2018
Transaction was smooth Evan and Alma made the process come together. Evan worked out the pricing and Alma took car of the vehicle. Best pricing on the Honda Pilot Touring, best every dealer and broker by close to 80/month. Wish I would have contacted them sooner. -RB
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My experience with Honda of New Rochelle
byon 02/25/2018
I would highly recommend Honda of New Rochelle to anyone looking for a car & would strongly suggest that they ask for Rob Silvestri specifically. He was so helpful & knowledgeable & made the experience so easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor customer service at appointment service center
byon 02/08/2018
Dont use the appointment service center for minor services as you will spend more time waiting for car than necessary. Unless you have major service needs any Jiffy lube or car service can do as good of job in much less time. I called and made an appointment for a car inspection along with my oil change and was told that I had to leave car overnight, unfortunately they had already started oil change so I had them complete it after waiting 4 hours and went and had inspection done nearby in 10 minutes . My car is a 2017 model with no mechanic problems. I should not have had to leave car Overnight . When I asked about the time delays I was rudely told that thats the way they handle it
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Thank you for making my dream come true
byon 02/06/2018
I was very anxious to get into a new vehicle, I had almost no credit, nobody to vouch for me and a new driving licence. It's without saying that the odds for me to get a new Honda where very thin. All my friends recommended the new Civic so I went online to find the best dealership and sales consultant. Mehdi's reviews made him stand out from the crowd. He was regularly praised for his professionalism, integrity and good character. So I took matters into my own hands and went to New Rochelle. Mehdi was exactly as described in the reviews. After a warm greeting and a couple of questions, he showed me the Civic, went over the different trim levels, and took me on a test drive to make sure that I liked the vehicle. I didn't want the basic one, the remote starter and the moon roof where a must, so he got me a great deal on the Civic EX . Furthermore the EX also offers the Apple car play and Android auto that allowes me to get navigation through my smartphone! I shared with him all my apprehensions, and not only he's been able to put me at ease by being a good listener , he kindly walked me through all the process. He also spent a great amount of time helping me to shop for my insurance. The first pricing I got was prohibitively high, but after calling several company's and broker, he helped me cut the initial price in half. The second step was to meet with Ben my Business Manager. Ben is a delight to work with. He's very patient, professional, comforting and helpful. He spared no effort to get me approved with the bank. It took a couple of days to gather all the paperwork I needed and get my leased approved. During this short period of time, Ben and Mehdi kept me updated daily. Finally last Wednesday, I have been able to drive my brand new Civic EX out of the lot. And I have to say, I love my Civic! I would sincerely like to thank Mehdi, Ben and Honda of New Rochelle for making my dream come true.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Honda of New Rochelle is the worse dealership in the area
byon 01/23/2018
Honda of New Rochelle is the worse dealership in the area. Dont get deceived with the good reviews. Actually read the bad ones. Horrible communication, they lie and dont follow up after they get your business. My car buying experience with Honda of New Rochelle has turned out to be a nightmare. The fact that I even contacted Honda Headquarters and they didnt do anything about my situation, says a lot about this brand. My conclusion is that Honda doesnt care to be represented by this kind of dealership. After reading the bad reviews, kind of late, I can see that it is common practice for Honda of New Rochelle to lie to customers and to no follow up or respond to their concerns. They dont give a crap starting from the so called manager, Ritesh Patel, thus the staff follow his lead. Some background: I bought the 2018 CRV-EX on Wednesday, 11/22/17 and picked it up Friday, 11/24/17 with the understanding that I have to go back to get the door edges installed as they didnt have it in stock. Moreover, the Sales Consultant Ben Thomas, ran my credit with Capital One without my authorization. I received a credit alert and I called him to confirm this inquiry. He had the nerve to lie when questioned and told me to dispute it because he didnt run it. I went to the hassle of contacting Capital One to be informed that actually BEN THOMAS from Honda of New Rochelle submitted the inquiry. At this point I am beyond frustrated and I texted, emailed, left voice messages and even spoke to the receptionist and explained the situation to no avail. Finally on 12/14/17 after I reported them to Honda Headquarters, the door edges were installed and the so called manager called me to supposedly rectify the situation. At that moment, I asked him to take care of the inquiry because that was my main issue. To this date, no one has contacted me or followed up. It took me so long to write this review because I was trying to resolve the situation with them directly (including American Honda Motor Co., Inc.), but I see that the dealer only react when the negative reviews are posted. So, PLEASE BE AWARE; take your business elsewhere!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Jawayn
byon 12/31/2017
I would recommend anyone to jawayn he is a reliable, a man to his word very respectful person have a good sense of humor
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best experience at Honda of New Rochelle with Mehdi
byon 12/06/2017
I came to Honda of New Rochelle browsing for a new sedan, luckily I met with Mehdi one of the senior sales representative. Very polite and informative he Introduced me to the the new 2018 Accord, and because I wanted a V6, he also went over the special deals on the 2017. He took me for a test drive on both vehicles and itemized all the features and advantages of Honda's compare to other brands. Even though I told him from the beginning that I wasn't in the market yet, he has spared no effort to make sure that when the day will come, I would be a Honda customer. Two month later, I gladly came back to him and purchased the perfect vehicle for me. Thank you Mehdi and Honda of New Rochelle for making my experience flawless
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best experience with Mehdi at Honda of New Rochelle!
byon 12/04/2017
Mehdi, is great, we went to another dealership to shop around, they offered a slightly better price, but they haven't been able to deliver on the professionalism, politeness and kindness that Mehdi demonstrate at Honda of New Rochelle. We end up coming back to him and even if we had to wait 2 weeks for our Civic, it was totally worth it! He went in details over all the new technology of the new vehicle and made the all process impeccable. If you are looking for a Honda, make sure to ask for Mehdi at Honda of New Rochelle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Make sure to ask for Mehdi
byon 12/04/2017
Honda of New Rochelle is top notch, and Mehdi is the best! Make sure to ask for him! He went above and beyond to get me the Accord I wanted at the price I can afford, he even took me down the block to show me my car before I made my final decision. Very good listener, polite, and knowledgeable about his product, he made the all process flawless and fun. I had some apprehension regarding sales people, Mehdi made them all disappear, if you want the best experience make sure to go at Honda of New Rochelle and ask for Mehdi! Thank you again Mehdi
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Greatest Delaler
byon 08/02/2017
Everyone was extremely polite and as busy as they were they still treated me as a priority. Everything they told me from the second I walked through the door they stuck to their word. No payment/money down changed and I got the exact vehicle that I wanted that day!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast Service
byon 08/02/2017
The service at Honda of New Rochelle is very fast and efficient. Always a pleasure to deal with the employees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Salesperson was Amazing
byon 08/01/2017
Jasanie was fantastic. We saw a lot of vehicles over the last month and he was by far the most knowledgeable and friendly salesperson we dealt with. He was understanding and helpful with my too young children and communicated our needs - financial and otherwise to management.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2017 Honda civic sedan ex
byon 08/01/2017
The dealer did everything she should to get close to my prices range and made sure everything was ok and even though me to use some of the Features of the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very happy with the express service
byon 08/01/2017
In and out I used the express service for the second time with this car. The intake process was greatly improved from the last time I was thete
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Awesome experience!
byon 08/01/2017
Yanira, our salesperson, was very kind and extremely helpful making the process a lot smoother than usual. We came in and told her exactly what we wanted and she was able to accommodate us and get us the best deal for our needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service at Honda of New Rochelle
byon 08/01/2017
I love the experience that I had with Debarati Saha and Tinu Thomas. They were very professional, accommodating and extremely pleasant. I would definitely recommend Honda of New Rochelle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrific experience with Mehdi
byon 08/01/2017
Very courteous , helpful.and pleasant, Mehdi helped me to get into my new Accord offering me the best deal and a full explanation of the features of my brand new 2017 Accord.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love Honda Express of New Rochelle!
byon 07/31/2017
Fast, courteous service. Gives a call when the car is ready. I don't believe they try to sell you something just for the sake of selling something! Love this place!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Aileen's review
byon 07/31/2017
The people who serviced us were very nice...especially Michael Vigliotti. Michael kept us informed about the timing of completion and he and the staff did everything to try to make it comfortable for my 5-year son and myself.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 07/30/2017
My experience was very pleasant and nice. The service people were very helpful and explained what my car needed. I took their advice and put in the new parts that my car did need to work properly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Welcome to Honda of New Rochelle, the #1 Volume Auto Dealer in the Bronx and Westchester! We thank you for visiting and giving us an opportunity to help you.
Since Honda of New Rochelle opened its doors back in November 2002, our professional sales staff has been committed to providing a no pressure, high integrity approach before, during, and after the sale! Our Service and Parts Departments are also proud multiple time winners of Honda’s Prestigious Customer Service Experience Award and are a key factor in our growing success.
We understand your time is valuable…So stop in today to speak to our staff and take advantage of our Free Wifi, Complimentary Coffee, HDTVs, & More!