Hudson Chrysler Jeep Dodge Ram

by ZERO service on 06/13/2020

I had an appointment to see a used vehicle at 2:30PM. I walked in there with couple sales people sitting at front desk. No one made any eye contact, forget about any kind of greetings! I tracked another guy and told him I have an appointment with John. He said to wait few minutes, 15 minutes and no one came to us! after about 35-40 minutes the same guy approached me since we came across walking. He came up with the electronic key and apologized to us that there is no key available and someone had dropped the keys somewhere. So here I was...after driving 25 miles to find out the I cant see the car that I was dealing with them for four days over the emails and online. Very disappointed. ZERO customer service....I can imagine how serious they are about their business! I am forced to select at least one star...so its one star...in reality I would have chosen Negative five stars!

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by FrankGallo56 on 04/26/2017

I have leased vehicles from Hudson for many years and each time I go back I get treated with the utmost respect and fairness. Ogbaji Onyi, John Goncalves and Declan Ogoke, are extremely professional and amicable and I recommend them to anyone who asks me where I leased my vehicle. Although I am from Brooklyn, I am always willing to go out to Jersey to visit my friends and close the deal with them. Once again Thanks Guys!!! Frank Gallo

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by 2476629 on 01/06/2017

BEWARE OF THIS PLACE! THEY WILL SWITCH PARTS ON YOUR CAR WITH DAMAGED PARTS BEFORE SELLING TO YOU! So I went to this dealership 4 times looking into a 2016 jeep wrangler with only 3k miles. The price was a good deal. The 3rd time I went I took detailed photos of the entire car where I noticed a tail light was missing. The saleman mentioned they took it out for another car and will replace it right away. The following week decided to purchase the car (12/29/16). Since I lived 1hr away, I called the dealer and notified them to get the ball rolling on the purchase and I would be there that evening for the car. Spent a few hrs at my bank getting the finance check for my car (car loans directly through dealership had extremely high rates despite my credit score being over 800). Called my car insurance company and added car to my plan. Got to the dealership, drove the car and then finally inspected the car only to find that there were NEW holes in the soft top above the trunk. Coincidentally it had snowed the weekend prior and had been raining for past 2 days straight (even while I was there). I asked the salesman where the car had been stored the past week and he said "outside" (I can already tell he was getting nervous). This would mean the trunk would be soaked which would have been a deal breaker. However when I checked, the trunk floor, it was completely dry! Not one sign of water or wet carpets. But I can see that water was now starting to drip in through the 1cm hole above the trunk space. What does this mean? It means the dealership just swapped the original soft top out with a damaged one trying to pull a fast one on me. There would be no other explanation unless this dealership can defy the laws of physics where rain for 2 days would not drip in to car causing a whole lot of water damage. The salesman was very nervous and said "hey I know nothing about this". The management denied everything and said "we would never take parts from one car and put it on another" (not realizing the previous week they swapped out a tail light). I showed them photos i took the week prior of the roof where there were absolutely no holes. I told them I did not want a discount for the hole nor did I want a car with a hole on the roof. They said they would not replace it. So here I am with a check in hand. Spent the entire day trying to get things ready (bank check, car insurance, ez pass). But a car with multiple parts switched was just too hard to grasp. I have my principles. This dealership clearly does not. I'm wasn't that desperate to save a few bucks on a car that I have no idea what was swapped out. This dealership is extremely shady. If anyone wants proof of conversations (which were all recorded), emails, photos I would be more than happy to share. My advice would be to go to a dealership that will give you more confidence in what you are buying. Even if you have to spend a few hundred dollars more. The individuals I dealt with at the dealership are the following: Roy Jimenez Jose Ramos Reza Amin Mohamed Zafer

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by kc2cgh on 01/12/2014

It was and extremely disappointing and disheartening to experience this lack of assistance from the group of individuals representing this brand at this dealership. After working with the Mercedes Benz team, this team was the polar opposite in customer service. I never have expected this from Chrysler Dealership, but now, having gone through such an ordeal.This is the first and last time I will be doing business with a car company that allows for such poor representation

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by carshopperNJ on 07/13/2013

I called this dealership about a car listed on their website. For leaving my home, I confirmed 3 times on the same day that the car was still available and also received a price quote via email. Drove over 50 miles to see the car and it was not there when I got there. After waiting another 20 mins. for their to "find" the car, a salesman said it hasn't been stock for over 1 month. They continued to try to get me to buy another car. Multiple salesman gave me different answers (i.e. lies). Bait and switch technique. Beware of any information given to you by their sales team. They are unreasonable and never follow up with me to try to resolve this issue. Sales Manager blew me off too. I would have bought the car in cash that day but they lost my sale. DO NOT GIVE THEM YOUR BUSINESS...horrible!

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