Customer Reviews of Hawthorne Chevrolet
Faster than they said it would be
byon 12/20/2022
We dropped off car night before, wife was going to take me to work and pick me up later. We planned a nice diner breakfast on way to work. Dealership called us before we left the house to say the car was finished ! Before promised but I missed our nice breakfast we planned. GREAT JOB !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chevy owner
byon 02/17/2021
Always nice and pleasant
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service, nice work!
byon 08/08/2016
A couple weeks ago I was driving my 2007 Corvette on route 287 in North Jersey when one of the many trucks on the road kicked up a stone that cracked the windshield. Within a couple of days Hawthorne Chevrolet got an OEM replacement windshield, scheduled me in, and completed the work within a few hours. They did a really nice job Im very particular with my cars and could not tell anything was done except that the windshield was no longer cracked! Many thanks to Al H. and the Service department for their efficiency and quality of work. Paul M.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dads truck
byon 02/15/2016
I just came in for an oil change. It was done quickly and the inspection was done telling me I needed new tires( I did know that) The price was equitable to the other places too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 02/09/2016
Hawthorne Chevorlet is a great dealership. Everyone is very nice and helpful. I recently had my car serviced for its routine maintenance and it was ready before I expected it. They do a great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on Equinox
byon 02/08/2016
The service is always efficiently executed, and I have never had to return for the same issue once my car has been serviced at your dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love Hawthorne Chevy service
byon 01/04/2016
My service representative did a great job of keeping me informed and explaining the repairs required and understood my concern about costs outside of my warranty. The other service representative (who I know from other visits) asked the service representative who was helping me to say hello from him. I thought that was very nice of Mike. It really makes me feel like a valued customer and that the service staff has my best interests at heart.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil Change
byon 01/01/2016
Was able to fit me in on short notice - and also gave me advice about how to save my four free oil changes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle repairs
byon 12/11/2015
The problem was handled quickly and efficiently. The service department was very pleasant and helpful. Warranty work was taken care of and covered in full.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
customer
byon 12/07/2015
always courteous and friendly, efficient. Clean waiting room. Car very clean after the work was done. It is nice that they ask for feedback
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Satisfied Customer
byon 12/03/2015
I called because I notice that the anti-freeze was on the ground I called the service dept and I brought my car in and everything was done quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great Service
byon 11/11/2015
I was greeted promptly and with a pleasant smile as well as demeanor. I was kept aware of what the status was with my vehicle and the estimated time to have it ready
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Hawthorne Chevrolet--An Excellent Dealership
byon 10/20/2015
Within a minute or two after I arrived at Hawthorne Chevrolet, representative Steven Kochan took the details for my service call in a quick and professional manner. I waited in the customer's lounge for less than 30 minutes until Steve gave me an update on the progress. My car was ready in about one (1) hour after the update. I was very satisfied with the work and the charges. I have already recommended Hawthorne Chevrolet to a number of people, and I will continue to do so.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service at Hawthorne Chevrolet
byon 09/02/2015
Michael Rivera has been my service representative on several visits and was my representative on this trip, too. As always, Michael answered all questions in a direct and professional manner. I appreciate the fact that he did not push procedures that my car may not have needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Hawthorne Chevy!
byon 08/31/2015
Once again your service department did an outstanding, no hassle service on my 2008 Trailblazer. I was in and out in just over an hour as well. The only problem was on my end in that I forgot my 15% off service coupon at home. LOL. Keep up the great work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Excellent Work!
byon 08/27/2015
The technician found and fixed all of the issues that I wanted fixed. The service tech was extremely helpful as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Complety sasisfied
byon 08/06/2015
Your Service Employees are terrific. Did a full inspection of the car. They also eased my mind about a problem that I was concerned about and found and fixed some potential maintenance problems that were taken care of. Thr car was ready when I wanted it. Staff is terrifit
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 07/24/2015
I was greeted as soon as I pulled into the service area. As always Hawthorne Chevrolet did a great and timely job with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Staff is always, courteous, respectful, and smiling.
byon 02/14/2015
A bit of a long wait while car was serviced (routine) and others that came in after me were called before me. However, the wait was comfortable. The lounge area was full. Maybe you should add more lounge, grab it from the retail parts lobby. Does anybody ever really by a grille or running boards off the shelf? I have to say that the staff is always, courteous, respectful, and smiling. A pleasure to be treated with kid gloves, as a customer. ~Jim
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
chevy
byon 01/22/2015
excellant as always , i worked in a dealership in the 60s and 70s so i am familiar and this dealership does a great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hawthorne Chevrolet
byon 11/21/2014
Had a positive experience with Hawthorne Chevrolet while they tried to diagnose and fix a difficult problem with my vehicle. They remained patient and professional with me the entire time. The service writer and general manager worked seamlessly with GM for a satisfactory outcome. I look forward to bringing all my GM vehicles to Hawthorne Chevrolet for service and repair.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments