Customer Reviews of Hawthorne Chevrolet
Faster than they said it would be
byon 12/20/2022
We dropped off car night before, wife was going to take me to work and pick me up later. We planned a nice diner breakfast on way to work. Dealership called us before we left the house to say the car was finished ! Before promised but I missed our nice breakfast we planned. GREAT JOB !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Faster than they said it would be
byon 12/20/2022
We dropped off car night before, wife was going to take me to work and pick me up later. We planned a nice diner breakfast on way to work. Dealership called us before we left the house to say the car was finished ! Before promised but I missed our nice breakfast we planned. GREAT JOB !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chevy owner
byon 02/17/2021
Always nice and pleasant
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Unethical, Unprofessional Sales Manager
byon 04/11/2018
Is it common practice for the Sales Manager to sell a vehicle out from under the customer who is in negotiations with the Salesman and has put a deposit down on that vehicle? I had an appointment to see and test drive this vehicle (which we did) this evening. The Salesman (John D.) was extremely professional, we discussed price, put down a deposit and another Salesman ran into the office we were in, grabbed the key (without John D's knowledge) and another customer took the same vehicle for a test ride while we signing off on the contract. I attempted to speak to the Sales Manager so he could explain to me what was going on and I had to wait for him to finish sealing the deal with the other customer....needless to say, we lost the truck. The Sales Manager is unethical and extremely unprofessional which affects Hawthorne Chevrolet's customers and salesman alike. My advice to the owner, you need to get a new Sales Manager, someone professional.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Fraud and lies - shameful
byon 02/20/2018
Dealership Fraud - pulling a credit report against your expressed wishes and instructions is a Fraudulent Act, says Credit consumer monitoring service. Finance manager Vazquer made Fraudulent Misrepresentation when he lied with the intent to deceive me with the knowledge that incomplete paperwork he insisted I sign, was sourced from The Bank of America. It turned out to indeed be untrue. This demonstrates Reckless Disregard as Vazquer knew his statement was false. Unauthorized Inquiry of my Credit Report was initiated against my stated wishes to both salesperson Michael Keane and the Finance Manager Victor Vazquer, and made on several occasions. Vazquer lied that an incomplete form he gave me to sign at the end of the purchase was from Bank of America. The Bank says nonsense, Vazquer had presented an incomplete Dealership form he should not have. Bank of America says dealership did not follow their procedures for an auto loan they had approved in advance for a fixed amount at a low interest rate. Vazquer also lied that my pre-approved finance rate from The Bank of America had been changed (increased) because of the choice of car and time lapse from my loan approval. Bank say absolutely not true as they had given the Dealership clear finance approval in advance of the sale being completed. When challenged Vazquer then changed the interest rate to what had been pre-approved by the Bank of America. Dealership President Steve Barna lied, and said they did not pull my credit, it was the Bank of America. TransUnion have since provided a copy of a Hard credit pull initiated by Hawthorne Chevy on the day of the sale.. Salesperson Mike Keane was terrific; a good honest guy but their management are not trustworthy. Keane said later the day after the sale was completed, Vazquer should not, rpt not, have made a Hard credit pull as he knew that was against my wishes and instructions. Shocking and disgraceful. So much for Hawthorne Chevrolet customer relationship reputation - what are they thinking? Shameful performance from a large New Jersey Chevrolet dealership, with Finance Manager and the Dealership President lying to a customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service on my new purchase
byon 01/02/2018
Great service from salesman Glenn Morris and fast approval on loan. Found the car I wanted and did a fast swap with another dealer. Awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
[non-permissible content removed]: BUYERS AND LEASERS BEWARE
byon 07/19/2017
Buying or leasing a car can be a stressful experience for consumers. And I feel it is my duty as a consumer to warn others when I have had a horrific experience or whenever I encounter [non-permissible content removed]. I hope this review helps you make a better purchasing decision, because we all work hard for our money, and I would not want you to fall into the same trap I did when I tried to lease a car at Hawthorne Chevrolet in New Jersey. I can assure you, this is not a place to negotiate if you are looking for an honest salesmen who offers and sticks to a fair price. (see below) I spent 2 weeks working on a deal with Gary Monnecka. Each day we spoke and each day he forget what we agreed to on the previous day. It's as if he had amnesia from one day to the next, as he attempted to change his offer throughout the entire process. The day finally arrived where I supplied Gary with all the necessary paperwork. Gary processed and vetted all the paperwork, got his affairs in order and then submitted to me in writing an approved deal that I felt was fair. I was then instructed to provide a deposit and to call my insurance company. I gave Gary the deposit to hold the cars and provided the insurance ID card and binder. The only task left to do was to sign paperwork and pick up both cars. BUT then, Gary started making accusations, that I misunderstood the deal, that he couldn't apply some of the discounts he had promised. He began to play games after he had taken a deposit and told me the deal and all the paperwork was approved. He began his scam by raising one of the lease prices, justifying his decision with reasons we never agreed to and reasons that were never disclosed to me. I then spoke with Jeffrey Mays who is the general manager, pleaded my case and was told to be patient while he reviewed the information from Gary that I provided to Jeffrey in writing. Seven hours later, and only after I reached out via email, I received a response from Jeffrey. Jeffrey had decided to increase the price on both leases, again justifying the increase with reasons I had never agreed to. Apparently, to cover his backside, Gary had told his boss lies about what we agreed upon as an approved deal. I suspect Gary approved a deal he was not supposed to offer customers and his boss tried to correct Gary's mistake at my expense. Gary is a shady character and his boss Jeffrey is a disgrace to the profession. Jeffrey should not be a general manager who handles customers and obviously tried to correct a mistake his employee made. To side with an employee over a customer that has written proof of an approved deal, vetted paperwork and whom provided a deposit is absurd. It's not only that they raised the prices after I had an approved deal, put a deposit down, and had my insurance company supply documentation, it's how much of my time they wasted. If they see no value in your time and are willing to string you along for as long as it takes to get what they want, then where is the trust? Even the slightest amount of honesty and trust is vital when conducting business. So again, please heed my warning or else you will lose countless hours being scammed by unprofessional car salesmen.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
No follow up
byon 05/27/2017
I was very frustrated by two issues. First, I very clearly explained that I wanted an assist step put on the car that day, however was only informed I would have to come back to have it installed another time. It's an hour or more each way for me. I did not appreciate being miss led. Second, my follow up requests for the step to be shipped to a more convenient dealer for installation there was not addressed. I called and emailed many times, but no one ever followed up.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
2017 Equinox purchsed 4/24/17
byon 04/27/2017
Patient and informative salesman. Was able to test drive 3 models with varying trim levels. I came back 2 days later and was able to negotiate a price that that was in my budget and met all of my needs. I would not hesitate to recommend this dealership to anyone looking to buy a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!!
byon 02/15/2017
J.R. Gray was great to work with. A professional that didn't waste our time. Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 12/27/2016
Great experience. Arnie took care of everything and made it a very simple process for our new lease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great
byon 08/31/2016
Just bought a Malibu from JR Gray, third vehicle from him. Easy to talk to, very low pressure. Really cares that you find the best deal and car for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service, nice work!
byon 08/08/2016
A couple weeks ago I was driving my 2007 Corvette on route 287 in North Jersey when one of the many trucks on the road kicked up a stone that cracked the windshield. Within a couple of days Hawthorne Chevrolet got an OEM replacement windshield, scheduled me in, and completed the work within a few hours. They did a really nice job Im very particular with my cars and could not tell anything was done except that the windshield was no longer cracked! Many thanks to Al H. and the Service department for their efficiency and quality of work. Paul M.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 05/26/2016
I purchased a Chevy Cobalt from you dealership in 2010 and JR Gray was my salesman. He was wonderful to deal with then so I returned to Hawthorne Chevy and specifically asked for him when I totaled the Cobalt. The man went out of his way to help me meet the price that I could afford for a new vehicle. He was professional, courteous and just a nice man to deal with. I have strongly recommended your dealership to my friends and family and have recommended JR to them. This was a trying time for me and JR made it not so difficult. I can not thank him enough!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dads truck
byon 02/15/2016
I just came in for an oil change. It was done quickly and the inspection was done telling me I needed new tires( I did know that) The price was equitable to the other places too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Equinox
byon 02/11/2016
They were quick and ready to answer my questions. They met all my needs that I needed in a vehicle. I love my 2016 Equinox!! This dealership is excellent and I would recommend it to EVERYONE
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 02/09/2016
Hawthorne Chevorlet is a great dealership. Everyone is very nice and helpful. I recently had my car serviced for its routine maintenance and it was ready before I expected it. They do a great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 02/08/2016
No pressure, everyone played fair. Our salesman was professional and did an awesome job. Would recommend the dealer and Mr. Madden any time!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service on Equinox
byon 02/08/2016
The service is always efficiently executed, and I have never had to return for the same issue once my car has been serviced at your dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love Hawthorne Chevy service
byon 01/04/2016
My service representative did a great job of keeping me informed and explaining the repairs required and understood my concern about costs outside of my warranty. The other service representative (who I know from other visits) asked the service representative who was helping me to say hello from him. I thought that was very nice of Mike. It really makes me feel like a valued customer and that the service staff has my best interests at heart.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil Change
byon 01/01/2016
Was able to fit me in on short notice - and also gave me advice about how to save my four free oil changes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A Good Buying Experience
byon 01/01/2016
Arnie was a good salesman to me. He listened to what was important to my buying experience: safety and value. He showed me the car that I was interested in. Finally, he did not pressure me. I had a good experience at Hawthorne Chevrolet!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
1 Comments