Customer Reviews of Mercedes-Benz Of Reno
Paul B
byon 03/29/2024
The sales team were welcoming, knowledgable, took time to show and explain each vehicle options. My sales person Akeem was great. He followed up, had good customer service and patience. The finance team and Javier the technical specialist were excellent. Good overall experience. I purchased a GLE.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GLK350
byon 08/07/2023
My initial impression was very positive when interacting with my rep. However I was never given a initial or total price until it was time to pay. I informed them of the issues I was having and left the vehicle behind, I received a call stating that I needed brake work and a pump for my wipers. I was then given the price for the service that I had them complete (brakes). After driving 3000 miles across the country which I also informed them of I am starting to feel the same issue with the brakes. On top of that I have a crack in my windshield that wasn't there and was informed that it was because of the extreme heat and the cold water.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Glc 300
byon 08/06/2023
Helpful service guy he gave me some great recommendations for window tinting.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/01/2023
Timely, and complete
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service A
byon 07/29/2023
All the work that needed to be done completed and more
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Highly professional team.
byon 07/21/2023
I was impressed by the professionalism and teamwork in the team. I spoke with one individual, but on successive visits we were helped by others just as capably. Got a wonderful car at a reasonable price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great car buying experience
byon 07/20/2023
Working with Dave Rowe at Mercedes Benz of Reno was a great car buying experience. He was extremely professional, always got back to me right away when I had questions and worked hard to find exactly the car I was looking for. He was great and I would highly recommend working with him and the team at Mercedes Benz of Reno.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
NOT THE LEVEL OF SERVICE IT USED TO BE AT THIS DEALERSHIP
byon 07/17/2023
I took my 2009 SL550 in last Thursday because the convertible top was not working. My service writer, Desiree, is great and does her utmost but has no help. She could not give me a loaner or even a ride home locally. Her mechanic promised car would be ready Friday afternoon. It was not even done by Saturday am when we showed up and was finally finished late Saturday afternoon. Desiree had to scramble to find another writer to deliver the car. And the bottom line is the trunk lock was fixed (which allowed the top to operate) but there is a large gap where the trunk is no longer aligned, leaving enough space for a potential leak during car wash, etc.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
alignment service on C300
byon 07/17/2023
Will was very helpful. He got me in, and found someone to give me a ride when Lyft took too long to even find a driver. He also went over the analysis report so I could understand it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Only game in town and it shows
byon 07/17/2023
The sole reason I will not buy another Mercedes ever: this dealership. They are the only Mercedes dealership within 100+ miles, and it shows. They don't care. Availability to get a service appointment - several weeks out; Availability to get a loner car: close to 0. So you should plan to be out of a car. If you live 50 miles away, too bad. Bonus feature: When I got my car back, they had cracked the windshield and blamed the heat. They said the damage was visible on a picture when I dropped it off. When I asked for the picture, they sent me one showing no damage. When I asked them about it, they changed their story to "the picture does not do it justice". In short - they just don't care, because they don't have to. They have a captive customer base and will milk them to the maximum extent possible. I will drive 100+ miles going forward to avoid them, and my next car will not be a Mercedes - solely because of this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sales Experience
byon 07/12/2023
The best sales people!! So helpful and willing to work with you on prices. Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 07/07/2023
Prompt service, friendly manager, kept me informed of each step
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of Mercedes Benz in Reno Nevada
byon 07/01/2023
Excellent service, patient, thorough and pleasure to work with. Dave, Steven, Scott and Nick were excellent throughout the process. And, we LOVE our car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 06/29/2023
Service went very smooth. Got in sooner than appointment. Sean did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 06/29/2023
Services was fast and everyone was friendly and willing to help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Engine Mounts
byon 06/26/2023
New engine and transmission mounts for our 2002 G500. Lots of work and well done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Incomplete Work
byon 06/20/2023
It is very unfortunate that you call and inform the service person of a recall that needs to be taken care of so you make a appointment and forward them the RECALL NOTICE that needs to be taken care of, only to waste your morning saying will have to order parts, and 2 weeks later you text them back and tell them what’s the status to find out that there’s no parts still available and you call another dealership California and they say we do have such part. And inform your Reno dealership and they say we’ll go ahead and have them fix it for you. What’ a great local customer service that does not VALUE you as a local customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Bought Used Car - Good Experience
byon 06/16/2023
Bought a used car recently. It was in great condition. Those helping were very knowledgeable and friendly. It was a long, but pleasant experience. I did not have all the information I needed on hand, and the staff was very accommodating. Chance was great to work with, his boss should give him a raise. The showroom was very nice and clean. Lots of snacks and fancy coffees In the waiting/lounge room. Got the keys same day for car and drove home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 year service
byon 06/08/2023
Appointment was right in time for service and car was completed as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
G63
byon 06/04/2023
Dave Rowe provided professional and timely guidance through the process of building, ordering, and taking delivery of my G63. It's not an easy thing to purchase a $200K vehicle, working with Dave not only produced the desired results but was smooth and efficient. Will certainly use him for future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 05/30/2023
Good service. Sean was helpful and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice customer rep
byon 05/26/2023
Phil is very nice and friendly. I can feel he is enjoying what he is doing with great attitude towards the customers he serves.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments