Customer Reviews of BMW of Las Vegas
Review type:
The Best BMW Service Department in the Nation
by Carl123 on 09/02/2025I'm on my seventh BMW, so I've been to a large number of BMW Service Departments. In my experience, BMW of Las Vegas is the absolute best Service Department due in large part to David Leslie, whom has become my personal contact at the… Dealership. Mr. Leslie is an expert in his field, and the level of service provided is always honest, timely and accurate. The entire Service Team are experts. I especially appreciate the video updates of the status of my service and the phone calls providing any details and my questions. If you're in the greater Las Vegas area, BMW of Las Vegas on West Sahara should be your go-to for Service (and maybe you're next purchase).Best service advisor and service team
by Ruben C on 08/26/2025The service advisor, Lexis, is top notch when it comes to customer service, knowledgeable, informative, and great customer skills. The service team always does at top notch job to do the required services.Exceptional service by Mr. Carcione
by Bill Shaw on 08/18/2025I have been cared for by Mr. Giuseppe Carcione for over 10 years. Every visit from day 1 to last weeks visit has been superb. He is always quick to get back and provide details and timing required for the recommended service. I trust him… with ensuring my vehicle has the proper care and he has never steered me wrong. Las Vegas BMW is lucky to have a quality leader on their staff!Hi Bill, thank you for taking the time to share your feedback with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Recall and Check up
by Binh Dang on 08/15/2025just now New I’ve been really impressed with Jordan as my advisor and the 1st advisor when I first visiting here but I forgot his name. He sits on the right and first row when walking to the door. He’s not only friendly and professional but… also incredibly reliable, consistently finishing work within the promised timeframe without any delays. On top of that, they even washed my car before returning it to me, which was a nice touch. The facility itself is clean and well-maintained, contributing to an overall positive experience. However, there were two aspects of my visit that I believe could be improved. First, the front desk experience was a bit off-putting. The gentleman handling customer intake was unwelcoming and seemed somewhat impolite. He’s a tall guy with short hair, a tattoo, and a black cross earring in his right ear. His tone was a bit dominant, and he raised his voice when asking for my name, which felt unprofessional. When it was time to return my keys, he didn’t offer any kind of farewell or inquire if I needed anything else; he just walked past and tossed the keys to me. I even thanked him and wished him a good day, but his response was still dismissive. I’m not sure if he was having an off day, but compared to my previous experiences at the BMW service in Buena Park, this felt lacking in customer service. The second issue was with the cleanliness of the steering wheel. When I first touched it, I immediately noticed it wasn’t as clean as I expected. A quick wipe revealed just how much dirt had accumulated, leaving the surface rough and unpleasant to the touch. When I initially brought my car in, the steering wheel was spotless, so I was disappointed by this oversight. I hope next time the interior cleaning can be more thorough. Overall, despite these minor issues, I do think this is a service center worth visiting. The professionalism of my advisors and the general quality of service still make it a good option for my car care.Hello Binh, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent service visit experience
by R-Albert on 08/12/2025The moment I had arrived to the moment I had picked up my car, I felt like I was a part of the family to this establishment. Felt very welcomed, catered to and treated very well. Thank you BMW of Las Vegas and a special thanks to my service… advisor Frank.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of LV didn't BreakMyWallet. :)
by Antoni_M440 on 08/11/2025Hi, I have M440i and Wifey has X3. Both cars were purchased in Cali but now reside in LV. I've been going to Las Vegas BMW on Sahara now since 2020, the cars have progressed from Factory Warranty to the Infamous BMW (BreakMyWallet)… warranty. However, the guys here at BMW are super cool. They fit the typical dealership mold, they take care of their customers with reason and understanding. I last worked with Jordan on my M440i and the issues caused by my Dinan Air Box and Turbo Inlet Pipe. They took care of it, fairly covered what was under the warranty, and gave me a fair price for what wasn't. My wife's X3 is going in next week for engine mounts (thank you desert heat :<[ 37k miles). Their new and used car selections are very nice they've got just about something for most budgets and tastes. Give them a try, and Jordan is my guy at the service department. Cheerrs AntoniHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Sevice
by Warren T on 07/21/2025Lexis Hall was excellent I had an appointment greeted promptly vehicle ready when promised. Coupons and specials honored. Car washed and mechanic did a video of the vehicle inspection indicating tires brakes and battery all in good shape.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great Service
by Danaanne on 07/14/2025Frank, excellent service advisor. Friendly and helpfulHello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
The BEST Service Center in Las Vegas
by AntreseD on 07/07/2025BMW of Las Vegas has been very professional, detailed and courteous throughout my dealings from purchase to servicing my vehicle. Both Service Managers Caleb and Koa have been AWESOME to work with. I definitely recommend this dealership to… all my friends and family.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Las Vegas and we hope to be of service again in the future.
BMW of Las Vegas
by Beemer Owner on 05/28/2025Great, prompt, courteous, professional Service!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Recall service
by Travis R on 05/24/2025Frank was amazing. He had me in and out in no time he’s just the nicest guy and knows what he’s doing.Hello Travis, we're happy you found Frank to be so supportive during your experience here at BMW of Las Vegas. If you ever need help, just give us a call. Happy motoring!
BMW
by Lisa Budding on 05/08/2025Very easy and Marcus made it very pleasant thank you.Hello Lisa, we're happy you found our staff to be so supportive during your experience here at BMW of Las Vegas. If you ever need help, just give us a call. Happy motoring!
Great service
by L.Alvarez on 05/05/2025Came in to get an oil change and have my vehicle inspected. From the time I drove in to the time I left, I experienced nothing but great customer service. My service advisor Joe M. Is awesome. He takes the time to walk me through the… check-in and check out process and explain in detail all the work they did on my car. He also explained what future services I will be needing. Overall, always a great service experience at BMW of Las Vegas. Highly recommend their service department.Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Las Vegas and we hope to be of service again in the future.
Happy Customer
by Kimberlee on 05/03/2025I am a happy customer. This is my first BMW and the few times I went to get my car service. I didn't feel like I was part of the BMW family. I called the service manager and he got me appointment right away. I want to thank Josh, and… Jordan. My experience with them two was awesome, after that visit to the service department I sure felt like I was part of the BMW family, and not a woman that was being taken advantage of.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
BMW Service Dave
by Cynthia on 04/25/2025Awesome great job.. I loved the fact he went over everything via video. And everything he told me was to the point whether it was how long it would take or what needed to be fixedHello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Edmund Service*
by Service on 04/21/2025He was so professional & kind- thorough and so friendly. Exceptional gentleman. Thank you.Thanks so much for the warm recommendation of the team here at BMW of Las Vegas. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Service Manager
by just_jules on 04/17/2025Easy check-in and excellent communication. I feel I left with a new car!Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Great Customer Service
by JoeJoeJoe on 02/13/2025Came in for a set of tires and alignment while out of town on emergency family business. Carlos was fantastic, polite, professional, and very helpful.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Caleb
by Lisa Marie on 12/20/2024updated 12/27/2024Thank you for your friendly, professional service!Hi Lisa, thank you for your positive review. We're happy to have been of service to you.
caleb smith
by peanut2222 on 12/17/2024updated 12/24/2024very pleased with calebs professionalismHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Repair Shop
by Jean Moise on 08/02/2024I now own my second and last BMW. I will never again buy a BMW in the United States. I believe at least the BMW shops at West Sahara Ave and the one in Henderson Nevada are infested with either incompetent mechanics or very dishonest… people. Every time I take my car to a BMW dealer for repair they overcharge, fixed one thing and damage another. They are either incompetent and very sloppy with their work or very dishonest people. My last experience with the West Sahara BMW dealership has been the most regrettable. My car was taken there for a front bumper replacement now I have several other issues with my car due to the sloppy work that was done in it. It really is a disgrace.Jean, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0279 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Ruben, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Serenity Gibson on 08/28/2025